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Customer reviews

Rating 3.8 out of 5 stars with 1111 reviews

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  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

76%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,111 reviews
  • Rated 5 out of 5 stars

    Prompt and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd highly recommend using the Geek Squad. I use them now for all my tech needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpul

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up nest thermostat and were terrific , guy was very knowledgeable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Total disaster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total disaster. The unauthorized or licensed company Geek Squad sent over to install my thermostat got into the breaker box which they broke and left our house with no AC while it was legit 103 degrees outside. They said an electrician was coming over and they never arrived. Called Best Buy and made them aware. To this day I still haven't heard from Best Buy or the garbage company they sent out. Avoid like the plague.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Thermostat Install

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient easy to schedule and instructions provided were helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuyfriend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were knowledgeable and did the job quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my nest thermostat quickly and professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We prefer a professional to setup our devices as it just makes it simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he took the time to explain how to operate the thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent serice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came at scheduled time. Installed product correctly and expeditiously

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice collection. Never get problems. Can buy it always

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good technician.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this technician in the past. He knows his stuff and is very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient and effective. No complaints at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went smoothly Techs were masks are were pleasant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed it quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made it look easy and it works great. Quick and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed smart devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing the doorbell and thermostat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed thermostat and set up with Alexa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed thermostat on phone and on Alexa showed how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and very knowledgeable with the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great back up and service by phone and in the stor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great back up and service by phone and in the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation went without problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thermostat install and no problems after he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install was perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and efficient. Service providers pleasant and professional.

    I would recommend this to a friend
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