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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 1107 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

76%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,107 reviews
  • Rated 5 out of 5 stars

    Perfect Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech arrived and installed the thermostat like was promised. It work perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd highly recommend using the Geek Squad. I use them now for all my tech needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpul

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up nest thermostat and were terrific , guy was very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuyfriend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were knowledgeable and did the job quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Thermostat Install

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient easy to schedule and instructions provided were helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my nest thermostat quickly and professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he took the time to explain how to operate the thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient and effective. No complaints at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We prefer a professional to setup our devices as it just makes it simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice collection. Never get problems. Can buy it always

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went smoothly Techs were masks are were pleasant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent serice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came at scheduled time. Installed product correctly and expeditiously

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good technician.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this technician in the past. He knows his stuff and is very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed it quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They made it look easy and it works great. Quick and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed smart devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job installing the doorbell and thermostat

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Installation nightmare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a joke. The tech's that came out had no idea how to install a C wire adapter which is needed for my new nest thermostat. They said they were not authorized to install it. They installed the Thermostat which gave them an error message that i needed a c wire to work properly. they put my old thermostat back on and almost broke it, in the middle of summer I was almost left with no air conditioning.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great back up and service by phone and in the stor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great back up and service by phone and in the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed thermostat and set up with Alexa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed thermostat on phone and on Alexa showed how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and very knowledgeable with the installation.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible days WASTED !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed T Stat incorrectly. Sent same guy back to fix a week later. Still wrong. Week later requested actual Geek employee , not a third party vendor. Week later , they didn’t show up and never bothered to call. Complete waste. Hired own HVAC guy to fix. Tried contacting management. Impossible to contact. Spent hours with overseas service. YUK !!!!

    No, I would not recommend this to a friend