Customer Ratings & Reviews

Terrible service, not able to install so service was paid for a month ago and not yet provided. T One day I called about 8 times and did not get a result. This was after getting charged 8 times for the service so I had to talk to about 12 people to get a refund!!!!

Thermostat install and no problems after he left.

Great service; Keith was very helpful over the phone!

Agent quickly mounted two thermostats and explained their usage

The thermostat would not stay charged. The geek squad guy said we needed to order a special google power box that is installed in the HVAC, and have to have an air guy do it. So we order the part get air guy out here and the air guy says we don’t need that part. The blue wire behind the thermostat that the geek squad didn’t hook up, is all we need. It has work great ever since the air guy was here. Thanks for nothing geek squad.

The Geek squad did an incredible job. Very knowledgeable. Easy and painless

Installation was quick and efficient. Service providers pleasant and professional.

Waited all day and when they showed up they were unable to install as the unit required one additional wire? This isn't part of the installation process? I will return the new thermostat in hopes of finding a retailer who will install a fifth wire or whatever is needed. Will most certainly pay for additional time, parts, etc.

Install was smooth easy and fast. They knew what they were doing.

They did a wonderful job can’t say enough how helpful they were!!

The geek squad was the best install team ever. Will hire again

The person that set this up was very professional and explained everything to me.

Professional installation. Great job. Thank you for your job.

THE TECH THAT CAME TO MY HOUSE WAS NOTHING LIKE THE INSTORE GEEKS. THIS DUDE WAS A DUD AND HAD LITTLE TO NO PERSONALITY. HE SIMPLY SAID THEY ONLY SOLD YOU THIS WITH NO IDEAL OF WHAT IT SHOULD DO. THERE WENT MY IDEAL OF THE GEEK SQUAD BEING THE BEST. HERE IS A HINT SEND THE GEEKS OUT THAT WORK IN THE STORE

Products works great. I would definitely recommend this product.

Geek Squad cost us over $1000 to repair our heating system that was broken from their poor installation. We went over 10 days with no heat during the holidays until we could get our plumber to fix all with parts and labor. Best Buy took zero responsibility for their hired staffs work. The $200 geek squad fee not worth the aggravation.

The agent was very nice and helped us in installing. On time

The agent did a good job and mad sure everything was working

Best Buy’s techs are beginners. They need to stop advertising that they can install because it’s a 50/50 percent chance that they can’t install it. I’ve had Best Buy do several things. This isn’t one they should advertise. They’re not experienced enough and don’t have the proper licensing and certification.

After tech’s left, the thermostat didn’t work. We called a heater company to see if our heater was working properly. He told us that the thermostat was not hooked up correctly. The heater company fixed it. It was an unnecessary cost for us.