Customer Ratings & Reviews

Agent did a nice job of installing my new thermostat.

its beautiful, shape, size is small and looking very nice

Great job installing and explaining pleasant. Well done

Incompetence is an understatement. Tech no-shows first appointment. Then when he came a week later, he shorted out our home's heating and cooling system, so he left. I wished the tech had no-showed again and saved us the headaches. Called supervisor who thought I should pay for repairs from a licensed HVAC technician and seek reimbursement. Took a couple days to agree on course of action and then to actually get repairs done. Back to standard thermostat, but everything works. Thankfully before winter arrived.

geek squad was a good bet to have it installed perfectly.

Took the team 30 minutes to install and made it look clean

The techs new what they were doing and finished in timely matter.

Installed T Stat incorrectly. Sent same guy back to fix a week later. Still wrong. Week later requested actual Geek employee , not a third party vendor. Week later , they didn’t show up and never bothered to call. Complete waste. Hired own HVAC guy to fix. Tried contacting management. Impossible to contact. Spent hours with overseas service. YUK !!!!

The installation went well and he did a clean job.

In store people just make an appointment for thermostat installation without any knowledge. When Geek Squad call before come and they ask question without coming to home and simply denied to come to installed due to some technical questions which I don't know and suggest call local HVAC person for installation. Such a waste of time and my money towards the purchasing product and TotalTech Protection plan.

Installed my Nests along with help with App setup.

Brandon was very knowledgeable and did a fantastic job!

They did a good job just $50 whit full tech support

Excellent geek tech installerand great nest thermostat

Albert was so helpful professional and knowledgeable

Easiest to use. Love that I can set while away!!!!

I bought several Nest products for my home and office and arranged to have them installed through Best Buy. I am now having to spend $2,000 to have them taken out of my home since they are not compatible and require the Nest thermostats to be replaced (I already threw out my old ones). The technician said that 1:they are incorrectly wired and 2: they should have never been installed with the system that I have. It’s a shame that the people who came out chose to put these in my house when any true professional would not have.

Waited all day and when they showed up they were unable to install as the unit required one additional wire? This isn't part of the installation process? I will return the new thermostat in hopes of finding a retailer who will install a fifth wire or whatever is needed. Will most certainly pay for additional time, parts, etc.

Easy to use with Alexa and a lot of great settings

Geek Squad cost us over $1000 to repair our heating system that was broken from their poor installation. We went over 10 days with no heat during the holidays until we could get our plumber to fix all with parts and labor. Best Buy took zero responsibility for their hired staffs work. The $200 geek squad fee not worth the aggravation.