Customer Ratings & Reviews

Set up and adjusted quickly. everything is working perfectly.

In store people just make an appointment for thermostat installation without any knowledge. When Geek Squad call before come and they ask question without coming to home and simply denied to come to installed due to some technical questions which I don't know and suggest call local HVAC person for installation. Such a waste of time and my money towards the purchasing product and TotalTech Protection plan.

Another good service instillation by the geek squad.

Awesome appliance, looks good and works great. Easy to use, great purchase.

Thermostat unable to be installed. Last installer said wiring not compatible with Thermostat

Had to get another tech to come reinstall the product works fine.

Really awesome . Easy to use and looks great . Would recommend

I like being able to control thermostats when not at home.

Guy came over quickly and professionally installed thermostat

Agent did a nice job of installing my new thermostat.

Geek Squad installed my Nest quickly and professionally

Disappointed! I made sure there was a blue c wire in the wall. Tech said must not be hooked up at the unit and put my old one back on. I looked in the attic and it was connected so not sure if the thermostat is defective. I need to check if current coming through wire and if so the thermostat is defective.

its beautiful, shape, size is small and looking very nice

Incompetence is an understatement. Tech no-shows first appointment. Then when he came a week later, he shorted out our home's heating and cooling system, so he left. I wished the tech had no-showed again and saved us the headaches. Called supervisor who thought I should pay for repairs from a licensed HVAC technician and seek reimbursement. Took a couple days to agree on course of action and then to actually get repairs done. Back to standard thermostat, but everything works. Thankfully before winter arrived.

Great job installing and explaining pleasant. Well done

Contracted company that was sent to install was very unprofessional, lacked knowledge and appropriate demeanor, and did not in any way reflect the quality of home service received in the past by actual Best Buy personal. Although I would recommend Geek Squad in the future - "I Would Not" recommend this particular contractor!

geek squad was a good bet to have it installed perfectly.

Installers did not want to install cameras where I asked them to install. They took the easy way out. They told me they had 25 minutes to complete my job before they were to move on to the next appointment. Poor customer service. They also did not install the smart thermostat because they said it was incompatible with my current wall mount.

The installation went well and he did a clean job.

This was outsourced. The individuals installed the switch slanted and I had to ask to align level. When I asked, the response was “it was crooked before” and from there the service and demeanor was downhill. Would not recommend the outsourcing company utilized. It is still loosely installed but after commentary and mess made, just wanted to move on.