Customer Ratings & Reviews

Really a nice feature. Would recommend this thermostat.

You sent two separate techs out for the install and neither were qualified for the install. The first couldn’t get the thermostats to work and explained his specialty was computers and not thermostats. The second said he specialized in low voltage work, was unsuccessful, and said he didn’t have HVAC experience. So now I’m having a HVAC contractor do the install. Very dissatisfied with Best Buy and their total tech solution service.

Thermostat unable to be installed. Last installer said wiring not compatible with Thermostat

THE TECH THAT CAME TO MY HOUSE WAS NOTHING LIKE THE INSTORE GEEKS. THIS DUDE WAS A DUD AND HAD LITTLE TO NO PERSONALITY. HE SIMPLY SAID THEY ONLY SOLD YOU THIS WITH NO IDEAL OF WHAT IT SHOULD DO. THERE WENT MY IDEAL OF THE GEEK SQUAD BEING THE BEST. HERE IS A HINT SEND THE GEEKS OUT THAT WORK IN THE STORE

The service guy came on time and went straight to work but couldn’t get it to work. We had a new baby visiting and we had no heat for most off the day.

Having bought the Geeksquad smart thermostat installation, I've been trying to book an appointment for more than a month now. After a long wait time and multiple call transfer within their support teams, the scheduling team would take down the request, but would never call back for the available dates. I wish the company hear this and change their process to allow appointments to be booked through their website.

Best Buy’s techs are beginners. They need to stop advertising that they can install because it’s a 50/50 percent chance that they can’t install it. I’ve had Best Buy do several things. This isn’t one they should advertise. They’re not experienced enough and don’t have the proper licensing and certification.

Pro guys they worked fast and clean. Thank you guys.

Installers did not want to install cameras where I asked them to install. They took the easy way out. They told me they had 25 minutes to complete my job before they were to move on to the next appointment. Poor customer service. They also did not install the smart thermostat because they said it was incompatible with my current wall mount.

This was outsourced. The individuals installed the switch slanted and I had to ask to align level. When I asked, the response was “it was crooked before” and from there the service and demeanor was downhill. Would not recommend the outsourcing company utilized. It is still loosely installed but after commentary and mess made, just wanted to move on.

Terrible service, not able to install so service was paid for a month ago and not yet provided. T One day I called about 8 times and did not get a result. This was after getting charged 8 times for the service so I had to talk to about 12 people to get a refund!!!!

Contracted company that was sent to install was very unprofessional, lacked knowledge and appropriate demeanor, and did not in any way reflect the quality of home service received in the past by actual Best Buy personal. Although I would recommend Geek Squad in the future - "I Would Not" recommend this particular contractor!

Disappointed! I made sure there was a blue c wire in the wall. Tech said must not be hooked up at the unit and put my old one back on. I looked in the attic and it was connected so not sure if the thermostat is defective. I need to check if current coming through wire and if so the thermostat is defective.

This person just come and tighten the screws and I had to talk to Google to setup thermostat- installation means it should be in working condition not just hang things on screw - the person left my house saying you manage the installation - if only I knew I would have not spent any money for this work- I had all great experience with Best Buy services this one is only bad (worst) - I need refund

Unfortunately the tech person subcontracted by Best Buy was unfamiliar with Nest Thermostats and ending up blowing a fuse, causing my air conditioning to stop functioning. On a positive note, a Best Buy manager credited us on another purchase for the resulting HVAC charges we incurred to repair the fuse and correctly install the Nest thermostat.

The tech they sent was not Geek Squad but an independent contractor. i pretty much did it myself as he watched me

didnt even have this done Ny Knick player Kemba Walker of Rice HSNy Knick player Kemba Walker of Rice HS

Agents ok but ecobee has a mind of its own it doesn’t follow schedule or temp

After tech’s left, the thermostat didn’t work. We called a heater company to see if our heater was working properly. He told us that the thermostat was not hooked up correctly. The heater company fixed it. It was an unnecessary cost for us.

Never got it installed because they rescheduled me three times. I ended installing it myself.