Customer Ratings & Reviews

Installed my Nests along with help with App setup.

Took the team 30 minutes to install and made it look clean

Brandon was very knowledgeable and did a fantastic job!

They did a good job just $50 whit full tech support

Unfortunately the tech person subcontracted by Best Buy was unfamiliar with Nest Thermostats and ending up blowing a fuse, causing my air conditioning to stop functioning. On a positive note, a Best Buy manager credited us on another purchase for the resulting HVAC charges we incurred to repair the fuse and correctly install the Nest thermostat.

The techs new what they were doing and finished in timely matter.

Excellent geek tech installerand great nest thermostat

Albert was so helpful professional and knowledgeable

You sent two separate techs out for the install and neither were qualified for the install. The first couldn’t get the thermostats to work and explained his specialty was computers and not thermostats. The second said he specialized in low voltage work, was unsuccessful, and said he didn’t have HVAC experience. So now I’m having a HVAC contractor do the install. Very dissatisfied with Best Buy and their total tech solution service.

Easiest to use. Love that I can set while away!!!!

I bought several Nest products for my home and office and arranged to have them installed through Best Buy. I am now having to spend $2,000 to have them taken out of my home since they are not compatible and require the Nest thermostats to be replaced (I already threw out my old ones). The technician said that 1:they are incorrectly wired and 2: they should have never been installed with the system that I have. It’s a shame that the people who came out chose to put these in my house when any true professional would not have.

Easy to use with Alexa and a lot of great settings

Agents ok but ecobee has a mind of its own it doesn’t follow schedule or temp

This person just come and tighten the screws and I had to talk to Google to setup thermostat- installation means it should be in working condition not just hang things on screw - the person left my house saying you manage the installation - if only I knew I would have not spent any money for this work- I had all great experience with Best Buy services this one is only bad (worst) - I need refund

Really a nice feature. Would recommend this thermostat.

The service guy came on time and went straight to work but couldn’t get it to work. We had a new baby visiting and we had no heat for most off the day.

didnt even have this done Ny Knick player Kemba Walker of Rice HSNy Knick player Kemba Walker of Rice HS

They failed to install the thermostat successfully. I bought a new upscale thermostat from Best Buy and scheduled another geek squad for installation. They never showed up. They made another appointment for this coming Monday and we’ll see if they are successful after three attempts.

The tech they sent was not Geek Squad but an independent contractor. i pretty much did it myself as he watched me

Having bought the Geeksquad smart thermostat installation, I've been trying to book an appointment for more than a month now. After a long wait time and multiple call transfer within their support teams, the scheduling team would take down the request, but would never call back for the available dates. I wish the company hear this and change their process to allow appointments to be booked through their website.