Customer Ratings & Reviews

Did not appear to know what they were doing and could not install my therostat. I got some guy off the street, and now my thermostat is installed. Ive used geek squad for my computers with no problem.

The guy smelled really bad I had to spray febreeze when he left

They could not connect the thermostat to Google home. I had to hire an HVAC company to install it. The problem was solved by using the Nest app. Seems like the geek squad should have known that.

Agent couldn't install it in room we wanted. Had to put in different room. Left with box and paperwork

They ended up canceling the installation and I had to do it myself!

Was not happy, person came to install, and walked in and walked out. Because he did not see a blue common wire. But had he taken off wall he would have seen it.

First time it was scheduled , they never showed up. The second time they showed, only after many calls.

the installers were terrible they broke the thermostat wire that came out of the wall and blew the fuse in the ac handler which I had to hire an outside a/c company to make the repairs. all they had to do was install the nest thermostat! never again!!!!!

The tech didn’t’ show the day of the appointment and was 30 minutes late the next day. After he finally got there he said he wasn’t certified to install a thermostat. I don’t recommend using a 3rd party installer.

The agent was not knowledgeable of the thermostat and was unable to install it. They left me without heat and two thermostats that don't work. They were of no help to me. I feel my money was lost.

Two different installers from the same third party installer screwed things up and my house was left without heat due to first guy on both floors of my house and second team put old thermostat back on lower level to get heat back on. I still have no Nest thermostats installed but thanks to my fuel company I have heat on both levels

This service was not able to be completed. Upon arrival to the home the Geek Squad took off the existing thermostat control. They said we needed to call an HVAC company to install our NEST thermostat. The thermostat has been sitting in my closet for a few months now.

It is just not the same! I have had services installed in my home that I still cannot use. Trying to schedule an appointment online is impossible. Troubleshooting you get a foreigner with a very thick accent that is rude and not very knowledgeable. Ugh...

The thermostat was installed incorrectly, causing the furnace to stop. Best Buy would not send an HVAC person out to correct. I had no heat in below freezing weather. I had to contact an HVAC company myself to fix.

When I set my appt no one showed up. I was bounced between stores, 1800 numbers and more for days before I got someone to actually come out. I never got an apology or anything. The install went fine when it actually happened. I would never use them to install anything again.

When the technician came he wasn’t able to complete the installation. He said that Best Buy should’ve told me to charge the battery in thermostat before he came so he could do the setup but since the battery was very low he was unable to complete the installation so I had to charge it & finish the installation myself.

Install incomplete due to lack of "C"wiring in place. Need to reschedule. Also, just received an email from National grid, "Easth day" another discount of $20.00 off per thermostat. I bought 3.

Best Buy Geek squad came out and recommended 3 nests for my house, i agreed and bought them. Then they came to install them and could only install 1 and told me to take the other 2 back to the store. A real waste of time.

Wires cut, damage done and no responsibility of Best Buy. Horrible experience. Management promised to get back. I am still waiting. Lies!

I bought this thermostat but they were not able to install due to a power wire and geek squad doesn’t install anything that requires electrical work.