Customer Ratings & Reviews

Did not install one thermostat because of a stated wire issue. Callen in another handy man. He installed it with no wire changes. Cost me $200 even the service should have been free with total Tec.

Very displeased w installation. I paid for two installations: I have two thermostats in my house and already had one nest thermostat, and the installer delivered the second thermostat. He refused to install the second one. I am never purchasing the total tech annual service plan again.

Had to hire Google Tech to come out and install and we added another

Incomplete and poor installation. The door lock was installed poorly! Manufacturers code was not shared with the customer and the set up was Incomplete. The door lock did not work!!

Google Nest Thermostat never worked properly. Had it serviced over 5 times. Batteries kept draining. Had to finally call a HVAC person to fix it and it was costly. I don’t recommend.

Three people couldn’t install google thermostat in our house, they’ve been trying to install it for the whole month. At the end they didn’t want to take the thermostat back. Horrible.

Zero- the technician did not have a clue how to install the nest thermostat. Tore open all packaging rendering it unusable. Lost screws.I had to reinstall my old thermostat.

this installer was very polite , however he was also unable to connect it to my AC. Still waiting to see what else i need to install it !

Geek squad said I needed a common line installed. Called HVAC guy he came said there already is a common and installed thermostat. So Geek squad has been a total waste of money.

Installation failed. I was told I’d be reimbursed for a third party installation. Reimbursement has not happened.

Purchased smart thermostat with install. Tech installed incorrectly. Turned on heat instead of a/c. Took tech over an hour to figure out how to reinstall my old thermostat correctly.

“ specialist” came and couldn’t not install my nest thermostat after reading and reading the book he said he couldn’t do it. Another service call and they send the same one he apologized and left he said he wasn’t certified to install the nest because he was just a 3rd party.

Geek squad terribly installed my nest thermostat, went without heat for 2 days and was told I would get compensation for it, been like 3 weeks, never received it. Poor poor service from geek squad, never get installation from here. Terrible Customer service too.

The technician said he was not an expert in installing Nest thermostat and not sure why he was dispatched for Nest Thermostat installation. When he saw a different wiring in the old thermostat, he just gave up and left.

Never showed up, I even called to have it rescheduled and they said I'd have to return to a store return the item and repurchase it

The installer was very nice but, unfortunately, not competent to install this thermostat. When installing it he shorted my AC unit so that the Thermostat and my AC didn't work. I needed to have my AC service company make an emergency call to fix the AC and complete the thermostat installation

We were wondering why our home was not cooling properly. It's because our NEST thermostat was not installed correctly. I had our AC Unit maintained and they looked at the connection and they said it was NOT properly connected. Get a real professional to do the job.

Several no show appointments and then learned that tech could not complete the job. Wasted time and maximum frustration. Would be zero stars if an option

The installers were courteous but did not install the thermostat correctly and we had to hire another firm to correct the installation. Best Buy refunded our installation fee in full.

Can't give a zero or I would. They installed Nest Thermostat's, but they didn't work correctly and would not come back to fix them. I had to hire an HVAC company at my expense.