Customer Ratings & Reviews

Incomplete and poor installation. The door lock was installed poorly! Manufacturers code was not shared with the customer and the set up was Incomplete. The door lock did not work!!

Three people couldn’t install google thermostat in our house, they’ve been trying to install it for the whole month. At the end they didn’t want to take the thermostat back. Horrible.

Did not install one thermostat because of a stated wire issue. Callen in another handy man. He installed it with no wire changes. Cost me $200 even the service should have been free with total Tec.

Zero- the technician did not have a clue how to install the nest thermostat. Tore open all packaging rendering it unusable. Lost screws.I had to reinstall my old thermostat.

“ specialist” came and couldn’t not install my nest thermostat after reading and reading the book he said he couldn’t do it. Another service call and they send the same one he apologized and left he said he wasn’t certified to install the nest because he was just a 3rd party.

Geek squad terribly installed my nest thermostat, went without heat for 2 days and was told I would get compensation for it, been like 3 weeks, never received it. Poor poor service from geek squad, never get installation from here. Terrible Customer service too.

Google Nest Thermostat never worked properly. Had it serviced over 5 times. Batteries kept draining. Had to finally call a HVAC person to fix it and it was costly. I don’t recommend.

The installer was very nice but, unfortunately, not competent to install this thermostat. When installing it he shorted my AC unit so that the Thermostat and my AC didn't work. I needed to have my AC service company make an emergency call to fix the AC and complete the thermostat installation

Wires cut, damage done and no responsibility of Best Buy. Horrible experience. Management promised to get back. I am still waiting. Lies!

We were wondering why our home was not cooling properly. It's because our NEST thermostat was not installed correctly. I had our AC Unit maintained and they looked at the connection and they said it was NOT properly connected. Get a real professional to do the job.

The technician said he was not an expert in installing Nest thermostat and not sure why he was dispatched for Nest Thermostat installation. When he saw a different wiring in the old thermostat, he just gave up and left.

Geek squad said I needed a common line installed. Called HVAC guy he came said there already is a common and installed thermostat. So Geek squad has been a total waste of money.

Purchased smart thermostat with install. Tech installed incorrectly. Turned on heat instead of a/c. Took tech over an hour to figure out how to reinstall my old thermostat correctly.

3 very nice youths showed up to install my Ecobee4 thermostat. Did not succeed. My heater maintenance guy (with whom I have service contract) installed it without problem. Then, I had a 10+ minute phone call to get my $99.99 back. The phone call succeeded, but I was having my doubts.

this installer was very polite , however he was also unable to connect it to my AC. Still waiting to see what else i need to install it !

They ended up canceling the installation and I had to do it myself!

The installers were courteous but did not install the thermostat correctly and we had to hire another firm to correct the installation. Best Buy refunded our installation fee in full.

Can't give a zero or I would. They installed Nest Thermostat's, but they didn't work correctly and would not come back to fix them. I had to hire an HVAC company at my expense.

Thermostat improperly installed by Geek Squad resulting in loud noise from ac and freezing up. Could have had fire. Had to hire licensed air conditioner specialist as emergency to fix resulting in a bill just under 500. Made insurance claim and have not heard final decision.

Several no show appointments and then learned that tech could not complete the job. Wasted time and maximum frustration. Would be zero stars if an option