Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 1107 reviews
(1,107 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Shorted my AC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer was very nice but, unfortunately, not competent to install this thermostat. When installing it he shorted my AC unit so that the Thermostat and my AC didn't work. I needed to have my AC service company make an emergency call to fix the AC and complete the thermostat installation
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to let us know about this. Smart thermostats are a great way to control the temperature in your home, however, having issues with your AC unit afterwards is not ideal, especially with the changing weather. We have agents standing by to help. For support with this, please email [email protected]. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.
Rated 1 out of 5 stars
NO CALL AS PROMISED BY TECH OMAR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TECH. OMAR BROCK SMALL PART WHILE INSTALLING. HE SAID SOMEONE CALL YOU FOR ANOTHER APPOINTMENT TO FIX BUT NO ONE CALLED AS OF TODAY 03/31/2023. VERY BAD SERVICE
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not succeed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 very nice youths showed up to install my Ecobee4 thermostat. Did not succeed. My heater maintenance guy (with whom I have service contract) installed it without problem. Then, I had a 10+ minute phone call to get my $99.99 back. The phone call succeeded, but I was having my doubts.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While I am glad to hear that our Agents were nice, but it is disappointing to hear that they were not able to get the job done. If you do not receive your refund within your card company's typical refund time frame, please give us another call at (800) GEEK SQUAD which is (800) 433-5778, and we'd be happy to take a look into the status of your refund.
Rated 1 out of 5 stars
Geek Squad didn't install my ecobee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were not able to install it - non competent at all. Had to get install by a third party at my own cost
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to no yech availavle or communicated with customer. To rate this woyld be false.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Mislead by bestbuy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got told in store that the "GEEK SQUAD" could install these however after I bought them and they came to install they then stated they could not.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Not committed to results
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer removed the old thermostat and Nest was installed. It started to work, and there was an error message, the tech made and adjustment, then it didn't work, Tech left. I now have no thermostat
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't test to ensure everything worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent did not properly test to see if thermostat worked before calling it good. He left and was doing same things it was doing when I self installed. Waste of money.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Guy didnt know what he was doing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.two guys came out to install door bell and thermostat. The guy installed the thermostat wrong and I had to call a heating and air guy to fix it.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
NOT WORTH IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted my Google Nest but did not know how to wire it, so I had to call an actual HVAC technician to install the thermostat and get it working. Complete waste of time and money.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thermostat improperly installed by Geek Squad resulting in loud noise from ac and freezing up. Could have had fire. Had to hire licensed air conditioner specialist as emergency to fix resulting in a bill just under 500. Made insurance claim and have not heard final decision.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Could Not complete the Job
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the wiring in our home, the installer could not complete the installation even though they had said prior to arriving that they could. We were disappointed in the lack of communication between the store and the installer, so we sent them home.
This review is from Smart Thermostat Install
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .A smart thermostat can be a great way to help with energy efficiency and general convenience when trying to heat or cool your home. We would have been excited for such an installation too, and know it would have been more than a little disappointing to hear that your unique wiring prevented completion of the service. As each home is different, after in-person inspection, it can be discovered that a service may be more complicated than first assumed. At this point, I would recommend connecting with an agent at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.
Rated 1 out of 5 stars
Geek squad does not know how to install it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody is qualified to install it. I have called several times to schedule.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tech was not aware of what the problem was, poor Communication With The Phone Rep.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Carl Russo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.system does not function properly. WiFi not connected on second floor. Battery draining. First floor unit had to be replaced with the old thermostat
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came to my home to install Nest thermostat and it is not working the day after installation. Geek squad was supposed to be here today no later than noon. It is now 2PM and no sign of anyone. This is just awful customer services. Terrible and you should be ashamed.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad lack expertise to install this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor service by Best Buy. Their team was not able to install it. Our heating local guys (not from Best Buy) did it in 15 mins.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad was a no show for original installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was a no show for installation and has never rescheduled. Still not installed. Customer service is aweful. Tried contacting store, geek squad experience manager and store manager and its still not installed nor have I been contacted.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share this with us. With the temperature rising, we can certainly understand wanting to get your smart thermostat installed. We apologize about any inconvenience this has caused you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not happy with thermostat at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works for 1 week with the app using your smart iPhone. After a week I have to do it manually in the actual thermostat..
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
The guys were very professional but ...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat was installed incorrectly costly us a small fortune to get an AC man to correct it ... the wires were switched and it was calibrated incorrectly ... waiting for customer care to open so I can complain :(
This review is from Smart Thermostat Install
No, I would not recommend this to a friend