Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 1111 reviews
(1,111 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Installation Failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation failed. I was told I’d be reimbursed for a third party installation. Reimbursement has not happened.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up, I even called to have it rescheduled and they said I'd have to return to a store return the item and repurchase it
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Guy didnt know what he was doing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.two guys came out to install door bell and thermostat. The guy installed the thermostat wrong and I had to call a heating and air guy to fix it.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
NO CALL AS PROMISED BY TECH OMAR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TECH. OMAR BROCK SMALL PART WHILE INSTALLING. HE SAID SOMEONE CALL YOU FOR ANOTHER APPOINTMENT TO FIX BUT NO ONE CALLED AS OF TODAY 03/31/2023. VERY BAD SERVICE
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Could Not complete the Job
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the wiring in our home, the installer could not complete the installation even though they had said prior to arriving that they could. We were disappointed in the lack of communication between the store and the installer, so we sent them home.
This review is from Smart Thermostat Install
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .A smart thermostat can be a great way to help with energy efficiency and general convenience when trying to heat or cool your home. We would have been excited for such an installation too, and know it would have been more than a little disappointing to hear that your unique wiring prevented completion of the service. As each home is different, after in-person inspection, it can be discovered that a service may be more complicated than first assumed. At this point, I would recommend connecting with an agent at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.
Rated 1 out of 5 stars
Not committed to results
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer removed the old thermostat and Nest was installed. It started to work, and there was an error message, the tech made and adjustment, then it didn't work, Tech left. I now have no thermostat
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
HORRIBLE CONTRACTORS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install the thermostat correctly. It did not have heat hooked up, and was falling off the wall. Will never use this service again.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came to my home to install Nest thermostat and it is not working the day after installation. Geek squad was supposed to be here today no later than noon. It is now 2PM and no sign of anyone. This is just awful customer services. Terrible and you should be ashamed.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad was a no show for original installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was a no show for installation and has never rescheduled. Still not installed. Customer service is aweful. Tried contacting store, geek squad experience manager and store manager and its still not installed nor have I been contacted.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share this with us. With the temperature rising, we can certainly understand wanting to get your smart thermostat installed. We apologize about any inconvenience this has caused you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad didn't install my ecobee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were not able to install it - non competent at all. Had to get install by a third party at my own cost
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT WORTH IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted my Google Nest but did not know how to wire it, so I had to call an actual HVAC technician to install the thermostat and get it working. Complete waste of time and money.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't test to ensure everything worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent did not properly test to see if thermostat worked before calling it good. He left and was doing same things it was doing when I self installed. Waste of money.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Mislead by bestbuy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got told in store that the "GEEK SQUAD" could install these however after I bought them and they came to install they then stated they could not.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
The guys were very professional but ...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat was installed incorrectly costly us a small fortune to get an AC man to correct it ... the wires were switched and it was calibrated incorrectly ... waiting for customer care to open so I can complain :(
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Carl Russo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.system does not function properly. WiFi not connected on second floor. Battery draining. First floor unit had to be replaced with the old thermostat
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't know how to get aroind deficiency
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the system didn't have the blue/common wire which should not be an issue. The tech had no clue how to get around the issue and couldn't install the nest.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not happy with thermostat at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works for 1 week with the app using your smart iPhone. After a week I have to do it manually in the actual thermostat..
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to no yech availavle or communicated with customer. To rate this woyld be false.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad lack expertise to install this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor service by Best Buy. Their team was not able to install it. Our heating local guys (not from Best Buy) did it in 15 mins.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
First Geek Squad let down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad duo that came out to install our new thermostat were unable do so. We had to get electricians to install it. In all fairness, this is the first time the Geek Squad failed us.
This review is from Smart Thermostat Install
I would recommend this to a friend