Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 1111 reviews
(1,111 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Extremely poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installers didn't know what they were doing and ruined the HVAC wiring.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete install and poor response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect the sensors to the thermostat I messaged the installer but he did not reply
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Could NOT INSTALL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents could NOT install the Nest thermostat. Will have to return it
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
Might want to pick a different one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to maintain a set temperature. I even had another outside company look and he fixed what Best Buy did not
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Can’t install the thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came late and told me supervisor said they can’t install the thermostats!! Totally worthless
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not install anything he did not Evan try wont use again
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Improperly installed it caused me additional damage would appreciate a call to discuss
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Nest does not worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted the thermostat and set it on my I phone with the nest app. 2 days later my app doesn’t work.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t show up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called to find out where they were. I returned items call center said it was rescheduled. I took an afternoon off for no reason. Won’t use them again
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share your feedback with us. We certainly would be frustrated if our afternoon was spent waiting for a service that never took place, and it’s disappointing to hear this has been your experience. Although it sounds like this experience has led you to question your future with us, we do hope you’ll consider giving us another chance in the future, to provide you a more positive experience.
Rated 1 out of 5 stars
Geek installed my ecobee thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I end up installing it myself. PEK was not installed in the furnace.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
NOT Good . Thermostat did not work .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to call HVAC company to remove the thermostat as it would not work with my system. IT was 90 degrees outside and inside!
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Ecco ee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer was great but the thermostat kept shutting off when electricity went out and didn’t inform us!
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Pearson they sent did not no what he was doing said it was his first install my air did not work at first !! Still having problems with it
This review is from Smart Thermostat Install
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you stopped in to let us know how we're doing. We expect a complete installation as well, and apologize for any inconvenience during this visit. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad didn’t install our thermostat, outside contractor didn’t know what he was doing
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
thermostat installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after installed the thermostat the AC is not working
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Still unsatisfactory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still haven’t had it installed because the 3rd party installers didn’t show up or call me 3 times
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not Satisfied ..............................................
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
Smart Thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to call the manufacturer of the thermostat to get it to work. Tech was unable to figure it out
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
SamT.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't know how to set the thermostat so I had to buy a different kind
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Install thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good installers, thermostat contractors. Recoomend hire professional licensed HVAC Contractor/ Electrician
This review is from Smart Thermostat Install
No, I would not recommend this to a friend