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  • Front. Smart Thermostat Installation.
  • Geek Squad Voice Control Setup video 1 minutes 22 seconds

Smart Thermostat Installation

SKU:
9530094
See Details

Customer reviews

Rating 3.8 out of 5 stars with 1111 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

76%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,111 reviews

  • Could NOT INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents could NOT install the Nest thermostat. Will have to return it

    This review is from Smart Thermostat Install

    I would recommend this to a friend

  • Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get thermostats to work. Bought three different ones and tech could not make them work. Brought in air conditioning people who made t work.

    This review is from Smart Thermostat Install

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Incomplete install and poor response

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not connect the sensors to the thermostat I messaged the installer but he did not reply

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • Failed to show up for my appointment and no call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT USE MASTEC. FAILED TO SHOW UP FOR APPOINTMENT. NO PHONE CALL THEN THEY DELETED MY APPOINTMENT SO THAT THEY COULDNT BE TRACKED FOR A NO SHOW. HORRIBLE

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • Can’t install the thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came late and told me supervisor said they can’t install the thermostats!! Totally worthless

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • Might want to pick a different one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to maintain a set temperature. I even had another outside company look and he fixed what Best Buy did not

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improperly installed it caused me additional damage would appreciate a call to discuss

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • Geek installed my ecobee thermostat

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I end up installing it myself. PEK was not installed in the furnace.

    This review is from Smart Thermostat Install

    I would recommend this to a friend

  • Nest does not worked

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the thermostat and set it on my I phone with the nest app. 2 days later my app doesn’t work.

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad didn’t install our thermostat, outside contractor didn’t know what he was doing

    This review is from Smart Thermostat Install

    I would recommend this to a friend

  • Ecco ee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was great but the thermostat kept shutting off when electricity went out and didn’t inform us!

    This review is from Smart Thermostat Install

    I would recommend this to a friend

  • thermostat installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after installed the thermostat the AC is not working

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • NOT Good . Thermostat did not work .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to call HVAC company to remove the thermostat as it would not work with my system. IT was 90 degrees outside and inside!

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Still unsatisfactory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still haven’t had it installed because the 3rd party installers didn’t show up or call me 3 times

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • Didn’t show up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called to find out where they were. I returned items call center said it was rescheduled. I took an afternoon off for no reason. Won’t use them again

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate you taking the time to share your feedback with us. We certainly would be frustrated if our afternoon was spent waiting for a service that never took place, and it’s disappointing to hear this has been your experience. Although it sounds like this experience has led you to question your future with us, we do hope you’ll consider giving us another chance in the future, to provide you a more positive experience.

  • SamT.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't know how to set the thermostat so I had to buy a different kind

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • nope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Satisfied ..............................................

    This review is from Smart Thermostat Install

    I would recommend this to a friend

  • Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Pearson they sent did not no what he was doing said it was his first install my air did not work at first !! Still having problems with it

    This review is from Smart Thermostat Install

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you stopped in to let us know how we're doing. We expect a complete installation as well, and apologize for any inconvenience during this visit. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Smart Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to call the manufacturer of the thermostat to get it to work. Tech was unable to figure it out

    This review is from Smart Thermostat Install

    I would recommend this to a friend

  • Geek squad can not install Ecobee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad arrived only to tell me they could not install it.

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend
Page 52, Showing 1,021-1,040 of 1,111 reviews
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