Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 1111 reviews
(1,111 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Install thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good installers, thermostat contractors. Recoomend hire professional licensed HVAC Contractor/ Electrician
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
THERMOSTAT UNISTALLED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TECH DID NOT KNOW HOW TO INSTALL .FINALLY I INSTALLED BY SELF .
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After multiple attempts to have this service scheduled, I was unsuccessful.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
End up not installing my device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Rep. didnt even to bother in providing solution or provide alternatives
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
Jojo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was returned because the contractor could not install.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
Thermostat installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one ever came! Paid for a service but they never showed up
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Pathetic service and communication
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never canceled this order. I have been waiting since 7am.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time and money. Best Buy won't/can't install
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up. haven’t heard anything about a reschedule. nothing
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Thermostat not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat was not installed. I expect a refund and reported this to my bank card.
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
Didn’t know where circuit breaker was
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician didn’t know circuit breaker and was afraid to install since it was outside. Had to use a different company.
This review is from Smart Thermostat Install
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .I appreciate you taking the time to connect with us with your feedback about Smart Thermostat Installation. While agents should be prepared for installation within customer’s homes, some setups may cause concerns or an inability to complete an installation. For example, circuits must be safely accessible to agents where they can shut off power to the existing thermostat, utilize a breaker lockout device, and verify that there is no voltage going to the existing thermostat wires with a voltage meter and/or non-contact voltage tester. Without this verification, installation could not be completed according to Geek Squad standards. While I’m sorry your appointment did not go as we would hope, I’m happy to hear that you have been able to find an installer who can work with your setup. I hope that sometime in the future you come back to Best Buy and have a much better experience.
Rated 1 out of 5 stars
Bad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not installed. To this day I am still waiting have the thermostat in the box.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They denied service due to hvac having gas. They didn’t tell me this when I set up the appt.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech left us with a faulty installation, poor..
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting a month since purchased for this installation to actually happen.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
still not installed properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looking forward to having the thermostat installed and working. Unfortunately two Best Buy technicians can't get it to work.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Having a new thermostat installed is something to look forward to. It sounds like there were some issues with getting a Geek Squad Agent with the proper skill set scheduled for your order. I wish that had not been the case, but we have many Agents that will be able to help. Please give us a call at 1-800-GEEKSQUAD, 1-800-433-5778, where a representative can work with you on accurate scheduling for this service.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The company that was hired was terrible and very unprofessional, the person bad mouthed Best Buy every second he could.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Smart Thrtmostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to be reinstalled as it was not installed correctly
This review is from Smart Thermostat Install
I would recommend this to a friendRated 1 out of 5 stars
Finally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that came did a fine job, but Best Buy was horrible to work with getting this set...will never recommend using them again.
This review is from Smart Thermostat Install
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad no install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He came he never did any work? No explanation? Poor quality service
This review is from Smart Thermostat Install
No, I would not recommend this to a friend