Customer Ratings & Reviews

The guys that came did a fine job, but Best Buy was horrible to work with getting this set...will never recommend using them again.

No one ever showed up or called. Very disappointed

nerve showed up to do the install. I had to call for a refund. Absolutely horrible service

Installer unable to instal. Called HVAC specialist and they installed in 30 minutes

Wasn't installed! Geek Technician didn't know how to do it!!

I was charged for an installation that didn’t happen.

They did absolutely nothing. The tech said he couldn’t install. Had to call a professional

Heater no longer works. Nice fellow, but installation did not work .

Would not recommend sent guy to install thermostat worked on it for 30 minutes and left.

The thermostat does not operate in the cooling mode

Since they tried to install the Nest, my heating system has not worked.

Not installed right. Wish Best Buy cared enough to return a call.

Paid an AC guy to install. Geek squad could do the job to conceal a wire.

Was not t used. Unable to install. Not compatible

My installer did a good job. Would have been nice if he could have installed all of my equipment, rather than just the thermometer. I had to make a second appointment. I still have other equipment yet to be installed. Apparently Geek Squad can't drill holes in my home and i have to have an electrician do this before I can complete my install.

Technicians were very nice. The installation was a failure. The techs blamed it on a defective Ecobee device and installed the old thermostat which they somehow were able to make not function. They put the blame on faulty electrical. I sent the techs away called an HVAC technician and was told the Best Buy techs blew a fuse when they disconnected the old thermostat. The Best Buy techs did not turn off the power to the HVAC before starting the installation process thus the blown fuse. I ended having to not only pay for the installation by the HVAC technician of the Ecobee thermostat, which was not detective, but also had to pay for the blown fuse to be replaced. Very disappointed in the entire Best Buy installation process, I will not be using Best Buy for any future installations and will be thinking twice before making any future purchases.

It went fine but we had to figure out how to tweak programming on our own

Nest is a great way to upgrade your thermostat. Especially if you leave the house and forget to turn it off, as I got tired of doing. On the other hand, it’s also really lovely to turn on when on the way home, so you can walk into a nice warm house. The downside is that the app is cumbersome and sometimes unreliable. The programmers spent to much time on the programming rituals that one may want and not enough time on the simple basics… on, off and temp. You can get to them easily enough once you figure it out, but say, if I want to turn on the heat to 71 degrees period, I never know how long that will last for. Depends on the climate settings at the time. It may last 3 hours or 10 minutes. There needs to be an option to push all that aside and have a simple in and off and temp option that will just last until I change it or turn it off. That said, I’m still glad I got it because I can control it remotely.

Gavin showed up right on time, and with a huge smile on his face ready to help. He took care of getting my Nest and Ring set up in my new home and took the stress out of everything. Communication before and during the install was spot on. Geek Squad is always very professional, thorough, efficient and helpful whenever I need them and this visit was no exception.

compatible with my system and he couldn't do the job. In hindsight I'm glad. Tech said the green wire was the ground. Its not. It powers the fan independently. I installed the device myself, Honeywell 9000, with a little help from Honeywell regarding the C wire. This is part of the tech package for $200 I bought which may not be as good as they claim it to be. #2 separate install. Had a microwave installed, they were nice and all, but the microwave was about a 1/4 in off center from the bridge cabinet. I was in front yard with dog when they left. Signed nothing, they were out the door. Never had a chance or asked to view the completed job. Left a vm right after they left. Never called back. Left tool behind. Finders Keepers! They did leave the users manual.