Skip to contentGo to Product Search
Main Content
No content

Customer Ratings & Reviews

No content
  • Front. Smart Thermostat Installation.
  • Geek Squad Voice Control Setup video 1 minutes 22 seconds

Smart Thermostat Installation

SKU:
9530094
See Details

Customer reviews

Rating 3.8 out of 5 stars with 1111 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

76%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,111 reviews

  • Terrible service from bestbuy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians did not complete the service. Installation is still missing.

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • Terrible service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one ever showed up or called. Very disappointed

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • thermostat installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nerve showed up to do the install. I had to call for a refund. Absolutely horrible service

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • Installer unable to install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer unable to instal. Called HVAC specialist and they installed in 30 minutes

    No, I would not recommend this to a friend

  • Not installed!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't installed! Geek Technician didn't know how to do it!!

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • Smart Thermostat

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did absolutely nothing. The tech said he couldn’t install. Had to call a professional

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to share your thoughts with us. Scheduling a service and not having it completed is not optimal. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.

  • Charged for no service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was charged for an installation that didn’t happen.

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • ecoBee installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heater no longer works. Nice fellow, but installation did not work .

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend sent guy to install thermostat worked on it for 30 minutes and left.

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share this feedback with us. If you are still in need of assistance with getting the thermostat installed, please email [email protected]. Be sure to include a summary of your concerns and your full name, email address, and phone number in your email.

  • A/C does not operate

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thermostat does not operate in the cooling mode

    This review is from Smart Thermostat Install

    I would recommend this to a friend

  • They broke my heating system.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since they tried to install the Nest, my heating system has not worked.

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for writing us about this! A thermostat without a working furnace isn't much use, and I would be wanting to get this resolved too. For any issues with your installation that you had, our Geek Squad Agents at (800) GEEK-SQUAD, or (800) 433-5778, can help get this issue resolved for you. Happy to help!

  • Not installed right.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not installed right. Wish Best Buy cared enough to return a call.

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there! As we strive to provide expert service, we certainly want to ensure that our installs are completed correctly. If you have concerns about your recent install, or believe that it needs to be redone, please connect with a Geek Squad Agent by calling (800) 433-5778.

      ^Jenni

  • Wasn't installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid an AC guy to install. Geek squad could do the job to conceal a wire.

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • NA

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not t used. Unable to install. Not compatible

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to write this review! It’s always frustrating when tech doesn’t work the way we expect it to. As your device isn't compatible, please keep our Return & Exchange Promise in mind. For full details on our Return & Exchange Promise, please visit us online at www.bestbuy.com/return.

  • Smooth installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and respectful. Did a great job in a timely manner

    This review is from Smart Thermostat Install

    I would recommend this to a friend

  • Partial equipment install.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer did a good job. Would have been nice if he could have installed all of my equipment, rather than just the thermometer. I had to make a second appointment. I still have other equipment yet to be installed. Apparently Geek Squad can't drill holes in my home and i have to have an electrician do this before I can complete my install.

    This review is from Smart Thermostat Install

    I would recommend this to a friend

  • Ecobee smart thermostat

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with quick and efficient installation of ecobee smart thermostat. Tyler, I believe his name and partner did great job and connected to wifi. Works great

    This review is from Smart Thermostat Install

    I would recommend this to a friend

  • Device is great, app sucks a little.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest is a great way to upgrade your thermostat. Especially if you leave the house and forget to turn it off, as I got tired of doing. On the other hand, it’s also really lovely to turn on when on the way home, so you can walk into a nice warm house. The downside is that the app is cumbersome and sometimes unreliable. The programmers spent to much time on the programming rituals that one may want and not enough time on the simple basics… on, off and temp. You can get to them easily enough once you figure it out, but say, if I want to turn on the heat to 71 degrees period, I never know how long that will last for. Depends on the climate settings at the time. It may last 3 hours or 10 minutes. There needs to be an option to push all that aside and have a simple in and off and temp option that will just last until I change it or turn it off. That said, I’m still glad I got it because I can control it remotely.

    This review is from Smart Thermostat Install

    I would recommend this to a friend

  • Inexperienced Technicians

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very nice. The installation was a failure. The techs blamed it on a defective Ecobee device and installed the old thermostat which they somehow were able to make not function. They put the blame on faulty electrical. I sent the techs away called an HVAC technician and was told the Best Buy techs blew a fuse when they disconnected the old thermostat. The Best Buy techs did not turn off the power to the HVAC before starting the installation process thus the blown fuse. I ended having to not only pay for the installation by the HVAC technician of the Ecobee thermostat, which was not detective, but also had to pay for the blown fuse to be replaced. Very disappointed in the entire Best Buy installation process, I will not be using Best Buy for any future installations and will be thinking twice before making any future purchases.

    This review is from Smart Thermostat Install

    No, I would not recommend this to a friend

  • Installation of ecobee thermostat

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It went fine but we had to figure out how to tweak programming on our own

    This review is from Smart Thermostat Install

    I would recommend this to a friend
Page 54, Showing 1,061-1,080 of 1,111 reviews
Sponsored