Customer Ratings & Reviews

5 stars but we were not able to install - the technician removed the old thermostat, and due to the nature of the wiring in this older house he recommended and electrician or AC person evaluate if it could be installed. Since he also installed several TV's for me, I know he was being honest and forthright.

The staff was very knowledgeable about installing the product. The setup was very snooth and easy

Without getting to long-winded, I purchased the Google smart thermostat this item was a present. When I bought it at the Alamo ranch store in San Antonio I was clear as to the product instruction to be installed at a different zip code within 30 miles. An agreement with your agent was to have the item picked up at the Selma location 5-10 business days after purchase and installed the day of picking it up. Day of the product was not in store and we were never made aware of the issues. So order was cancelled and now after purchasing installation the fee will not be minimized or removed. We just have bite the bullet and take another day off to have the product installed over 20 days after purchasing.

One thermostat, two techs, two hours, I still have my old thermostat installed, they could not get the nest thermostat to work. The lead tech was supposed to void the charge. My Best Buy credit card bill just arrived and they did not void the charge. My membership, which I’m going to cancel, was supposed to give me a great discount. My HVAC company successfully installed the thermostat, connected it to the mobile app, and charge me $35 less! I will give the technician an A for effort, an F for success.

I am trying to get my home set up as a smart home with google home. This is probably one of the best features so far. The nest thermostat makes it really easy to turn up or turn down the thermostat just by using your voice and a Google mini. That being said, I am not real familiar with the learning part of the nest thermostat. I guess I’ll find out in the next couple of months with my electric bill.Oh, and it looks really cool too.

Don't ask them to do something that is NOT on their PRESET list. I don't like that I could not get them to assist with surround sound issue when installing new TV

Couldn't get it installed. Tech guy said i need to consult hvac to come and do the installation since i do not have a smart thermostat connection wired to my furnace. Giving 3 stars for the prompt appointment.

Technicien was knowledgeable even though Nest thermostat was a bit tricky to install

Help manage electric bill significantly, easy to use in the app

Thermostat was little difficult, but guys did not give up and got it installed.

Still learning & getting the hang of it. With this Nest Learning Thermostat I can turn it on away from anywhere! Coming from Los Angeles, I turn on in Acton, so my home is really nice & cool when I arrive. There is no since in running on &off all day, Especially if no one is home!!!! :-)

Geek squad installer was very knowledgeable and knew how to fix issues that came up in connecting the device to my telephone. Also, told me that I had the necessary common wire required to make the installation. Older thermostats to be replaced should check this out. Instructions given me on how to operate the unit was fine.

Recently, we purchased two Google Nest smart thermostats, and we had them installed by the Geek Squad. The Associate who installed them might have been a sub-contractor of the Squad, but he was competent, took time to explain the operation of the thermostats, answered all of our questions, and was very customer-focused. We would definitely utilize this service again.

I had my Ecobee thermostat installed by a Geek Squad pro. My condo did have a C wire but still needed some expertise to get it to work. I have a heat pump AC system. The installer did a great job and set it up for me in less than an hour total.

The Geek Squad members were prompt, communicative, and very friendly! The installation was quick and they even helped setting up with apps on my phone and also with registration and programming of the thermostat.

The agent that came this last time really took the time to figure out why the fan on the thermostat was not working. I truly appreciated his thoroughness and his patience. Thank you. Best Buy need more agents like him.

Geek squad in-home and in-store service is absolutely superlative! I can’t say enough about how great our 4 in-home and 1 in-store experiences been. The online tech support doesn’t live up to these standards. Not even close. It’s a shame.

The Best Buy-contracted electrician could not install the thermostat, so we hired an electrician and a technician from a furnace company. This is getting expensive. Does the thermostat work? After more than a month, we still do not know, and it’s getting cold.

I purchased my thermostat on July 18 and it is now August 15 and I have heard from no one unless I contact the store or the 1-800 number. A month has gone by and my thermostat is still sitting on my counter. All I get is empty promises of I am going to escalate this up the chain and that I will be contacted. I was never contacted.

Ring installation included with my membership. Pays for itself. Very happy with my Ring camera setup to protect the house. Pay 1 annual fee, includes all Ring cameras.