Customer Ratings & Reviews

5 stars but we were not able to install - the technician removed the old thermostat, and due to the nature of the wiring in this older house he recommended and electrician or AC person evaluate if it could be installed. Since he also installed several TV's for me, I know he was being honest and forthright.

Technicien was knowledgeable even though Nest thermostat was a bit tricky to install

Couldn't get it installed. Tech guy said i need to consult hvac to come and do the installation since i do not have a smart thermostat connection wired to my furnace. Giving 3 stars for the prompt appointment.

Don't ask them to do something that is NOT on their PRESET list. I don't like that I could not get them to assist with surround sound issue when installing new TV

Technician installed the item correctly and fast. He explained how the item works too.

Help manage electric bill significantly, easy to use in the app

Thermostat was little difficult, but guys did not give up and got it installed.

Recently, we purchased two Google Nest smart thermostats, and we had them installed by the Geek Squad. The Associate who installed them might have been a sub-contractor of the Squad, but he was competent, took time to explain the operation of the thermostats, answered all of our questions, and was very customer-focused. We would definitely utilize this service again.

Still learning & getting the hang of it. With this Nest Learning Thermostat I can turn it on away from anywhere! Coming from Los Angeles, I turn on in Acton, so my home is really nice & cool when I arrive. There is no since in running on &off all day, Especially if no one is home!!!! :-)

Geek squad installer was very knowledgeable and knew how to fix issues that came up in connecting the device to my telephone. Also, told me that I had the necessary common wire required to make the installation. Older thermostats to be replaced should check this out. Instructions given me on how to operate the unit was fine.

I had my Ecobee thermostat installed by a Geek Squad pro. My condo did have a C wire but still needed some expertise to get it to work. I have a heat pump AC system. The installer did a great job and set it up for me in less than an hour total.

Without getting to long-winded, I purchased the Google smart thermostat this item was a present. When I bought it at the Alamo ranch store in San Antonio I was clear as to the product instruction to be installed at a different zip code within 30 miles. An agreement with your agent was to have the item picked up at the Selma location 5-10 business days after purchase and installed the day of picking it up. Day of the product was not in store and we were never made aware of the issues. So order was cancelled and now after purchasing installation the fee will not be minimized or removed. We just have bite the bullet and take another day off to have the product installed over 20 days after purchasing.

The Geek Squad members were prompt, communicative, and very friendly! The installation was quick and they even helped setting up with apps on my phone and also with registration and programming of the thermostat.

They got my Next thermostat installed. Said it should take 30 minutes. It took 2 hours. They couldn't hook up my external thermostat or HVAC humidifier. Said I would have to call in a Next expert. Not for an addition charge, I don't think so! Should've started with next installers.

Geek squad in-home and in-store service is absolutely superlative! I can’t say enough about how great our 4 in-home and 1 in-store experiences been. The online tech support doesn’t live up to these standards. Not even close. It’s a shame.

The agent that came this last time really took the time to figure out why the fan on the thermostat was not working. I truly appreciated his thoroughness and his patience. Thank you. Best Buy need more agents like him.

I had had two Geek Squad installs on the same day. One for a wifi thermostat install and one for a home wifi install. Both installs were excellent! the Geek Squad guys took their time and made sure everything was running perfectly before leaving! Thank God for Geek Squad because I love technology but I can't install it :)

Great service! Installed an Ecobee 3 Lite for an older thermostat, which did not have a c-wire. Attached the included Power Extender Kit to the furnace to power the unit. The tech was prompt, knowledgeable and efficient. The charge was a bargain compared to what the HVAC company wanted! Thanks for the great job!

Straight forward interchange/installation. Professional…

One thermostat, two techs, two hours, I still have my old thermostat installed, they could not get the nest thermostat to work. The lead tech was supposed to void the charge. My Best Buy credit card bill just arrived and they did not void the charge. My membership, which I’m going to cancel, was supposed to give me a great discount. My HVAC company successfully installed the thermostat, connected it to the mobile app, and charge me $35 less! I will give the technician an A for effort, an F for success.