Customer Ratings & Reviews

The technicians were knowledgable, arrived on time and were helpful Even after the install, they were available to me to ask questions as I got used to my new device. Time of install was very quick.

Still learning & getting the hang of it. With this Nest Learning Thermostat I can turn it on away from anywhere! Coming from Los Angeles, I turn on in Acton, so my home is really nice & cool when I arrive. There is no since in running on &off all day, Especially if no one is home!!!! :-)

Great service. Install rep. helped recommend a product when the purchased product wouldn't work and helped coordinate re-scheduled install for the next day after I exchanged for the appropriate product.

Don't ask them to do something that is NOT on their PRESET list. I don't like that I could not get them to assist with surround sound issue when installing new TV

I had had two Geek Squad installs on the same day. One for a wifi thermostat install and one for a home wifi install. Both installs were excellent! the Geek Squad guys took their time and made sure everything was running perfectly before leaving! Thank God for Geek Squad because I love technology but I can't install it :)

The first team that came out to install the thermostat didn't turn off the power and blew a fuse in the system and determined they couldn't install and left. They never rescheduled an appointment. I found out about the blown fuse a few days later when temps dropped and my heater wouldn't kick on. Call and got the second appointment who told me that they could not install it as they didn't bring the right team (apparently they had to install something directly on the unit). I then had to pay $600 for a competent tech at a different company to come and fix my unit and install the smart thermostat. I will no longer use geek squad for anything but installing and hanging TVs.

Great service! Installed an Ecobee 3 Lite for an older thermostat, which did not have a c-wire. Attached the included Power Extender Kit to the furnace to power the unit. The tech was prompt, knowledgeable and efficient. The charge was a bargain compared to what the HVAC company wanted! Thanks for the great job!

I previously read about wiring needed for the thermostat, and wasn't sure if I had the correct ones, so I got the install for the Ecobee. It turns out that I did not have the C wire needed. The tech put the power extender kit (included with Ecobee) inside a box on the HVAC unit. He did the setup to connect to wifi and made sure it was working on my app, too. The installation was well worth it for me.

I had my Ecobee thermostat installed by a Geek Squad pro. My condo did have a C wire but still needed some expertise to get it to work. I have a heat pump AC system. The installer did a great job and set it up for me in less than an hour total.

Install new thermostrat in my house. This new thermostrat works at the end. Thanks for helping out

I had Geek Swuad service to replace my Civic 2012 receiver with Apple play receiver.I had two appointments made with them. 1. To figure out what all I need and 2. Get them installed. Both worked great for me. I had by mistake bought the wrong car connector but they took it back and got the right one. I am happy with the result.

Straight forward interchange/installation. Professional…

The agency mounted my thermostat to my existing wires. All was well.

Geek squad in-home and in-store service is absolutely superlative! I can’t say enough about how great our 4 in-home and 1 in-store experiences been. The online tech support doesn’t live up to these standards. Not even close. It’s a shame.

Excellent product works great and I had it professionally installed by Bestbuy $129

Agent mounted my thermostat, he seems to be in a hurry and forget to connect the wires to the heater so I only have air-conditioned after he left i have to call to have a redo ,on his second visit he got it right

The Geek Squad members were prompt, communicative, and very friendly! The installation was quick and they even helped setting up with apps on my phone and also with registration and programming of the thermostat.

Agent re-adjusted my Nest thermostat and showed me how to use it.

The agent that came this last time really took the time to figure out why the fan on the thermostat was not working. I truly appreciated his thoroughness and his patience. Thank you. Best Buy need more agents like him.

They did a good job and answered all of my questions.