Customer Ratings & Reviews

He was very friendly, and took his time to make sure all was right before he finished. He know just what to do.

The guys who did the thermostats were excellent. Would have them back any time.

The installation tech was super professional, friendly and installed the item quickly while helping me understand my product. Great service and happy that I was able to get my smart thermostat installed this month.Geek

The thermostat is not working right fan won’t cut off

The "Geek Squad" technician showed knowledge and finesse. He needed to consult with Google experts by phone for guidance because this home's electrical wiring style is not easy to comply with.

My tech (Jeff) was very nice and professional. He looked young which worried me, but I was wrong, he really knew his stuff. I had a very old system and it was not an easy change out. He did an amazing job and made sure everything was working properly before leaving. I would request him again for my next install. Thanks Jeff!

Installer didn’t sync the smart sensor and now I can’t sync it myself because he pulled the plastic tab at the battery. Geek squad is coming out again to try and fix it (sigh)

Your techs know exactly what to do, it was very fast and efficient. thank you, Best Buy.

Ring installation included with my membership. Pays for itself. Very happy with my Ring camera setup to protect the house. Pay 1 annual fee, includes all Ring cameras.

The installed were on time which was quite refreshing. They were very professional and helpful during and after the invention. They cleaned up after themselves so we didn't have to immediately vacuum any particles dropped during the installation. I'll be using them again if we're purchase a product that requires installation.

Works well, so far it’s been pretty good no complaints

The agents installed two thermostats and provided instructions on how to use them.

The technician did not arrive at the predicted time. He was very friendly, knowledgeable, and helpful in explaining operation of the application. Geek squad needs more technicians and keep clients informed of time changes for service.

Well, I don’t have you have a bed no more. Easy control things before you get home and save money. Even the text when I leave and adjust the temperature. Whatever you wanna do is all adjustable to your needs.

Best Buy used an excellent contractor to wire, install and explain our new Honeywell thermostat. At the time of purchse, it was explained that the Geek Squad doesn't install certain items.

The smart thermostat was properly installed. I was given some information about it I need more information about the thermostat like a instruction book, but I do not know where to find one.

Technician installed the item correctly and fast. He explained how the item works too.

The technicians showed up on time and were courteous. They had my thermostat installed and running in no time, and they didn't leave a mess behind. 10/10 would use again

Without getting to long-winded, I purchased the Google smart thermostat this item was a present. When I bought it at the Alamo ranch store in San Antonio I was clear as to the product instruction to be installed at a different zip code within 30 miles. An agreement with your agent was to have the item picked up at the Selma location 5-10 business days after purchase and installed the day of picking it up. Day of the product was not in store and we were never made aware of the issues. So order was cancelled and now after purchasing installation the fee will not be minimized or removed. We just have bite the bullet and take another day off to have the product installed over 20 days after purchasing.

Could Best Buy agents were unable to install the nest at my home so I had to return the nest to Best Buy and also requested a refund of the installation fee because the Best Buy workers could not install the nest at first best, buy balked and refuse to return the installation fee but eventually we convinced him To do so