Customer Ratings & Reviews

I previously read about wiring needed for the thermostat, and wasn't sure if I had the correct ones, so I got the install for the Ecobee. It turns out that I did not have the C wire needed. The tech put the power extender kit (included with Ecobee) inside a box on the HVAC unit. He did the setup to connect to wifi and made sure it was working on my app, too. The installation was well worth it for me.

Install new thermostrat in my house. This new thermostrat works at the end. Thanks for helping out

Agent re-adjusted my Nest thermostat and showed me how to use it.

Without getting to long-winded, I purchased the Google smart thermostat this item was a present. When I bought it at the Alamo ranch store in San Antonio I was clear as to the product instruction to be installed at a different zip code within 30 miles. An agreement with your agent was to have the item picked up at the Selma location 5-10 business days after purchase and installed the day of picking it up. Day of the product was not in store and we were never made aware of the issues. So order was cancelled and now after purchasing installation the fee will not be minimized or removed. We just have bite the bullet and take another day off to have the product installed over 20 days after purchasing.

The "Geek Squad" technician showed knowledge and finesse. He needed to consult with Google experts by phone for guidance because this home's electrical wiring style is not easy to comply with.

Agent mounted my thermostat, he seems to be in a hurry and forget to connect the wires to the heater so I only have air-conditioned after he left i have to call to have a redo ,on his second visit he got it right

The installation tech was super professional, friendly and installed the item quickly while helping me understand my product. Great service and happy that I was able to get my smart thermostat installed this month.Geek

Ring installation included with my membership. Pays for itself. Very happy with my Ring camera setup to protect the house. Pay 1 annual fee, includes all Ring cameras.

The thermostat is not working right fan won’t cut off

He was very friendly, and took his time to make sure all was right before he finished. He know just what to do.

Installer didn’t sync the smart sensor and now I can’t sync it myself because he pulled the plastic tab at the battery. Geek squad is coming out again to try and fix it (sigh)

The technicians showed up on time and were courteous. They had my thermostat installed and running in no time, and they didn't leave a mess behind. 10/10 would use again

Best Buy used an excellent contractor to wire, install and explain our new Honeywell thermostat. At the time of purchse, it was explained that the Geek Squad doesn't install certain items.

My tech (Jeff) was very nice and professional. He looked young which worried me, but I was wrong, he really knew his stuff. I had a very old system and it was not an easy change out. He did an amazing job and made sure everything was working properly before leaving. I would request him again for my next install. Thanks Jeff!

The smart thermostat was properly installed. I was given some information about it I need more information about the thermostat like a instruction book, but I do not know where to find one.

One thermostat, two techs, two hours, I still have my old thermostat installed, they could not get the nest thermostat to work. The lead tech was supposed to void the charge. My Best Buy credit card bill just arrived and they did not void the charge. My membership, which I’m going to cancel, was supposed to give me a great discount. My HVAC company successfully installed the thermostat, connected it to the mobile app, and charge me $35 less! I will give the technician an A for effort, an F for success.

Well, I don’t have you have a bed no more. Easy control things before you get home and save money. Even the text when I leave and adjust the temperature. Whatever you wanna do is all adjustable to your needs.

AGENTS WERE SUPERIOR PLAN SUCKS PAY FOR A PLAN THE THE SERVICES ARE REDUCED AFTER YOU PAID FOR THE PLAN

The technician did not arrive at the predicted time. He was very friendly, knowledgeable, and helpful in explaining operation of the application. Geek squad needs more technicians and keep clients informed of time changes for service.

Works well, so far it’s been pretty good no complaints