Customer Ratings & Reviews

The agency mounted my thermostat to my existing wires. All was well.

The "Geek Squad" technician showed knowledge and finesse. He needed to consult with Google experts by phone for guidance because this home's electrical wiring style is not easy to comply with.

Ring installation included with my membership. Pays for itself. Very happy with my Ring camera setup to protect the house. Pay 1 annual fee, includes all Ring cameras.

I had Geek Swuad service to replace my Civic 2012 receiver with Apple play receiver.I had two appointments made with them. 1. To figure out what all I need and 2. Get them installed. Both worked great for me. I had by mistake bought the wrong car connector but they took it back and got the right one. I am happy with the result.

I previously read about wiring needed for the thermostat, and wasn't sure if I had the correct ones, so I got the install for the Ecobee. It turns out that I did not have the C wire needed. The tech put the power extender kit (included with Ecobee) inside a box on the HVAC unit. He did the setup to connect to wifi and made sure it was working on my app, too. The installation was well worth it for me.

Install new thermostrat in my house. This new thermostrat works at the end. Thanks for helping out

The installation tech was super professional, friendly and installed the item quickly while helping me understand my product. Great service and happy that I was able to get my smart thermostat installed this month.Geek

Agent re-adjusted my Nest thermostat and showed me how to use it.

Agent mounted my thermostat, he seems to be in a hurry and forget to connect the wires to the heater so I only have air-conditioned after he left i have to call to have a redo ,on his second visit he got it right

The thermostat is not working right fan won’t cut off

The technicians showed up on time and were courteous. They had my thermostat installed and running in no time, and they didn't leave a mess behind. 10/10 would use again

Best Buy used an excellent contractor to wire, install and explain our new Honeywell thermostat. At the time of purchse, it was explained that the Geek Squad doesn't install certain items.

The smart thermostat was properly installed. I was given some information about it I need more information about the thermostat like a instruction book, but I do not know where to find one.

He was very friendly, and took his time to make sure all was right before he finished. He know just what to do.

AGENTS WERE SUPERIOR PLAN SUCKS PAY FOR A PLAN THE THE SERVICES ARE REDUCED AFTER YOU PAID FOR THE PLAN

Installer didn’t sync the smart sensor and now I can’t sync it myself because he pulled the plastic tab at the battery. Geek squad is coming out again to try and fix it (sigh)

The installers weren't successful in installing, put back on my original thermostat and couldn't get it to work. They told me I had to contact my own HVAC company and pay them to get the old one working. I'm still trying to get the refunds sorted out.

Well, I don’t have you have a bed no more. Easy control things before you get home and save money. Even the text when I leave and adjust the temperature. Whatever you wanna do is all adjustable to your needs.

The agent connected my new thermostat and provided instructions for use. He answered all my questions. He even setup my phone with the mobile application for the thermostat.

It was well worth the cost for installation of the thermostat. Removal of old and install of new went seamlessly. Up and running prior to tech leaving house.