Customer Ratings & Reviews

I had a problem downloading security software. Tried to help over the phone but didn't work either, Agent made me an appointment at my local Best Buy Geek Squad location. I took in my Dell and it was ready the next afternoon, They even cleaned up some of the programs.

What would I do with my computer if I didn't have Steam on it? Use it to do work? Ha ha ha. When the Geeks told me they would have to reinstall my operating system I said I would just have to have Steam. No problem. They installed it for me. Well Done!

My new laptop was set up to my satisfaction and in a very timely manner. Everything is working great and I feel confident that I can have the help I need if problems arise.

I had the newest version of WIN 10 put on my computer because the previous version was corrupt. It now work great and isn't trying to update all the time.

The technician did a wonderful job of replacing my battery.

Had an error with my Microsoft Book 2, took it in and even though they had loads of people to take care of they took the time to get me back up and running. Saved the day in record time. Was on the phone with Microsoft support for four hours and in less than an hour with the squad.... Boom fixed

The geek squad was very intelligent. They were able to install exactly what I asked for the upgrade it the Microsoft, as well as the web route software and I was impressed. My computer works great.

The Geek Squad is the best. We set up an appointment , they were right on time. Walked us through the whole process , answered all our questions. Took the time to make sure we were comfortable with our new computers. Thank you to the Geek Squad.

Been with the Geek Squad for 15 years, no issues. They’re well Trained, Have great patience, are quick and effective. They are the best and have been for a long Period of time regardless Of any store you go to with the Best Buy banner.

The agent transferred all my data from my broken computer. Very friendly and knowledgeable

The Geek squad installed Microsoft, Norton and a few other programs for me. Quick service. Once I had my laptop home I had a question and their over the phone service was excellent.

I got my service done in a short amount of time for about two or three days. My device is working normal and I get to use it once more. It’s worth what I paid for them to help me fix my device. If you cannot fix your device, I recommend you seek out for them to help you resolve the issue that you are having.

took care of me and did it with a very nice touch. Great job

The geek squad is fabulous. When I purchased a new laptop they downloaded all info from old laptop. I couldn’t get new laptop to connect to printer. They went beyond helpful to get it connected! Thank you for all your help

They are the best help you can get for your equipment!

The agents transferred all of my data from my old computer to my new one quickly and properly. They helped me review the transferred data to ensure that everything was available and ready on my new PC. Great job explaining everything. They were patient and pleasant.

My computer was sent out to be repaired by professionals and in 4 hrs they sent it back working again, that’s how it should be, NOTE: Before u purchase a warranty make sure u ask exactly what does it cover because that’s how they get u, make sure ur warranty covers both hardware and software don’t take just one. 12/27/2019

THE AGENTS INSTALLED MY HP PRINTER AND ADJUSTED ALL SET-UP SETTINGS - PRINTER WORKED IMMEDIATELY. GREAT JOB AND CUSTOMER SERVICE SUPPORT!

I recently used Best Buy's Geek Squad for a computer issue, and I was impressed with their professionalism and efficiency. The technician was knowledgeable, friendly, and quickly resolved my problem. I appreciated the clear explanations and the care they took with my device. Highly recommend for anyone needing reliable tech support!

When I bought new laptop, Geek Squad was able to get everything off my old computer that had basically stopped working. This would not have happened without them!!! YEAH!! Didn't get my printers set up though and that took me some time to figure out. Still not sure totally right. Will probably go back to them and have them check it out.