Customer Ratings & Reviews

Your agents delivered swift and efficient service.

The techs did setup on my laptop and installed some additional software. The tech I spoke with suggested several additional free items to download. The work was done in less time than I was told.

Agent was excellent and installed and explained all of the features

I just bought a new iMac. I had an old one and needed my data transferred. I was easy and quick! The technician was great!

Ryan downloaded all my info onto my new PC. The best part was he set it up exactly like my old PC. I love him for making it sooo easy.

Always happy with the Geek Squad services I have received in the Vestal store.

the team showed me how to upgrade my older computer to receive xfinity streaming on that unit.

I have to say that April , was very nice and attentive .. great work easy going .. was there in and out. Thankful she was great .

Well worth the membership ! Very knowledgeable & nice folks ! I already recommended this to a friend.

I have had my new computer back about 2 hours after install. I'm just getting used to it. I was thrilled with the intake & the gentleman who took in the computers to changeover - yesterday evening. He said we would do a bunch of stuff on pickup. Less than 24 hours later my computer is ready. The gentleman who helped me at pickup knew NOTHING. I asked him if my computer was the kind that can be used as a tablet. He said he didn't think so. None of my files from my former computer (1 1/2 y/o computer with declining motherboard) are on my new computer. He couldn't find the files. He handed me my stuff and sent me home. My daughter's boyfriend found them - "Plug your external hard drive in." "Copy/paste them to your deskttop." I'm older, a young senior citizen (66). I'm in college. I needed my college class notes from last semester. I'm learning - Take notes or put my notes on Google Drive! I am glad I have Best Buy Total Tech. If I get the right tech they can be very helpful. This young man was very very nice, but he didn't know anything. Frankly, I don't know how to sign in to Windows again on this computer. I'm missing a lot of information. I'll need to make a return appointment.

The agent that assisted me was very knowledgable. Very timely in solving the problem.

Agents swiftly set up and transferred files and pictures. No problems with set up. All is working well, so far (1 month)

The agent worked on schedule, ran full diagnostics on two laptops, did needful updates for annual check up

I took my new computer in for set up and to have programs from my old computer transferred over and the Geek Squad member had a lot of trouble doing it. He didn't seem to the have the knowledge to do this and became frustrated after an hour and a half and told me he had other customers with appointments he had to get to. Left dissatisfied that I would have to figure it out for myself.

Great service from the geek squad. They help out without rushing you. Great experience.

Well executed by the service professional. Assisted in the final set up of the computer

Had geek squad install software upgrade to new computer I purchased. Full explanation given on ease of use and details

Couldn't update my Rand Mcnally truck GPS because it was too old but they did refund my $40 dollars back.

They optimized and set up the computer, we were under a dead One which they were able to meet. Spokein plain terms when we went in to pick it up.

Came with our laptop purchase! So thankful to have them do and always helpful