Customer Ratings & Reviews
- SKU:
- 1478804
Customer reviews
Rating 4.7 out of 5 stars with 1414 reviews
(1,414 customer reviews)to a friend
Customers are saying
Customers appreciate the Software Install for its overall performance, easy purchase, and transfer process. Users highlight the seamless and quick software installation, along with the efficient data transfer services. The speed of the installation is also a positive point for many. However, some customers have noted concerns regarding the knowledge of the staff.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still some subsequent problems. Needed further assistance from on line Geek Squad techs.
I would recommend this to a friendRated 1 out of 5 stars
Poor service and questionable knowledge from agent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad agent deinstalled Webroot & installed Trend Micro on laptop. Agent rude from moment began assisting me. Did not seem knowledgeable and eventually said sometimes webroot doesn’t work on Mac, even though I’ve used it for years; So I had to buy Trend micro Somehow she deinstalled my printer; why, I don’t know. I also had other messages on my laptop when I got home, due to her working on it, that I didn’t understand (she didn’t explain). Now I have to try to get help from someone, surely not geek squad on that. Paid almost $100 for a product I had to switch to, rude Service, and questionable “quality” “geek” technical service.
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad transferred my computer info incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents transferred my info from my old computer to the new one and lost 90% of my documents. Rekpeatedly I tried to get them to recover them but they never did.
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek aquad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used this product but will will I the future
I would recommend this to a friendRated 1 out of 5 stars
Not worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up and mounted TV etc. We are not tech savvy, and the geeks seemed dismayed by this. They did a poor job of teaching us and now we are still a month later saddled with a TV we can not figure out.
No, I would not recommend this to a friendRated 2 out of 5 stars
unlook password
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For something that should be free the computer was purchased at best buy. the geek personal were friendly but take their time to help you if you donot have an appointment. Plus as good sales person they try to up sell everything.
No, I would not recommend this to a friendRated 2 out of 5 stars
Associate was in a hurry.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although the geek squad is very nice and polite, this guy installed the wrong version of Office. He installed the one you pay for every year, when I tried to explain to him that the user name and address that we already had was used on our other computer and we just pd the yearly fee, and did not download yet.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We want you to get the correct product, so it's disheartening to learn there was a mix-up on our end regarding your Office software. The experience you described is far from the one we intended for you and we'd like a chance to try and make it right. Please call Geek Squad at (800) GEEK-SQUAD or (800) 433-5778 so one of our agents can look into possible options for getting this corrected.
Rated 3 out of 5 stars
I don't know
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think that I didn't used the software install yet in my electronics.
No, I would not recommend this to a friendRated 3 out of 5 stars
Software ware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work waste of time and money. Would not use again.
I would recommend this to a friendRated 2 out of 5 stars
I could have done it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But they said if I paid for the package they would recover my SSD and data. They told me twice they could. In the end they didn't even try with the excuse that they might damage my old computer. They already knew my old computer was dead and unsalvageable because the motherboard was fried.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your thoughts. It's difficult to be anything but aggravated when you're told one thing can happen and then be told it can't. We regret that you've had this experience. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
New Laptop purchased as gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I have had previous good service from Geek Squad not this time. The young lady who I saw at appointment to pickup laptop was not helpful. I felt like she was in a rush to get me out the door. She did not explain even basic questions for me, I did not want to complain so just left.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to provide us with your feedback. We’re sorry to hear that you did not have the most positive experience picking up your new laptop. We’re sorry for the disappointment that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 3 out of 5 stars
Good to start with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having trouble making the phone stay at an angle that I can read
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Having troubles with an angle of the screen? We have tons of different cases and mounts that could better assist you with the angle. Visit your local Best Buy to see all the different options available!
Rated 1 out of 5 stars
"Repair"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to take my PC to MicroCenter not long after bringing it to Geek Squad.
No, I would not recommend this to a friendRated 3 out of 5 stars
Computer repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer still works slow and I don't have all my updates.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share with us the results of the recent work that you had completed on your computer. If you are still experiencing any kind of issues, we'd recommend bringing this item back to the store that you had visited or calling us at (800) GEEK-SQUAD, or (800) 433-5778.
Rated 2 out of 5 stars
Windows 10 reload
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had my operation system reloaded, due to loss of password. I had to return to the store, because the touch pad was working, when I got home. The error was omitting the test of the laptop at the store
I would recommend this to a friendRated 3 out of 5 stars
Ok, installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This location is okay. I did not have to wait a long time
I would recommend this to a friendRated 2 out of 5 stars
Failed to properly move files.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the migration of my files. Instead of moving my files from my old MacBook Air to my new MacBook Air, the files were all moved to the cloud. The settings to save documents was improperly set to save to the cloud rather than to my Mac.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy a computer and ask for protection. You have to buy the program and then find out you have to pay for instillation.
No, I would not recommend this to a friendRated 2 out of 5 stars
Happy and upset simultaneously
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for putting my desktop together but I’m upset about the staff losing the panel for the interior of my desktop
I would recommend this to a friendRated 1 out of 5 stars
Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They wasted my time and money. They had no idea what they were doing. Had to go to a different source.
No, I would not recommend this to a friend