Customer Ratings & Reviews

Very disappointed with the migration of my files. Instead of moving my files from my old MacBook Air to my new MacBook Air, the files were all moved to the cloud. The settings to save documents was improperly set to save to the cloud rather than to my Mac.

Set up and mounted TV etc. We are not tech savvy, and the geeks seemed dismayed by this. They did a poor job of teaching us and now we are still a month later saddled with a TV we can not figure out.

Thanks for putting my desktop together but I’m upset about the staff losing the panel for the interior of my desktop

The Geeks answer any question and pop patiently guide you through the steps necessary for you to understand how to do a task or use a program on your computer.

Helpful agent, we’ll prepare and remote tool from geeks is reliable

There was 4 or 5 desk for customers service but only 1 person was there to deal with customer. I spend more than 45 minutes to pickup my stuff. That was ready and just sitting in front of my eyes. Other geek squad person coming in and out and looking at Customers line with blank faces. That was horrible experience for me.

Buy a computer and ask for protection. You have to buy the program and then find out you have to pay for instillation.

I had to take my PC to MicroCenter not long after bringing it to Geek Squad.

Never had a good day with the Geek Squad. They take toooo long to do anything and are just too expensive. So, I try not and and use them at all.....

The geek had to get a lesson on how to use my remote! Then he couldn't update my system for it to play new bluerays! I was very disappointed.

They wasted my time and money. They had no idea what they were doing. Had to go to a different source.

Geek squad did not setup login or laptop as I requested. I have had to go through a learn by experiment and mistake to get it operating properly. Microsoft office was installed but haven't needed to use it yet. It will probably be the same trial and error situation.

Absolute failures. Went in for a boot failure. After two trips, they said they think the new CPU was burnt out after they loosened the cooler to reseat the RAM. They refuse to take responsibility and I have not been able to contact them since.

I DON'T KNOW HOW TO GRADE THIS ONE. SO FAR I HAVE HAD NO HELP!!!!!! I PURCHASED THE SERVICE, THINKING I WOULD GET HELP WHEN I HAD A PROBLEM WITH MY COMPUTER. THE LAST TIME I TRIED A RECORDING SAID I WAS THE 92ND IN LINE AFTER HOLDING ON FOR A LONG TIME. I FINALLY GAVE UP AND GOT HELP FROM ANOTHER SERVICE. SO, I AM DISAPPOINTED!!!!!!!!!!!!! I DON'T WANT TO GRADE BUT THIS PAGE WILL NOT GO FURTHER UNLESS I PUT SOMETHING DOWN.

They rest user sign on, but clerk had an attitude, and she was very condeming since we got rid of the yearly maintenance agreement. It was not worth the cost as they could not repaier a couple laptops.

My Webroot was not transferred from old laptop to new laptop and my photos and vids weren't installed until I called and let tech install over the phone.

I had no issue installing this product on my own. I had asked that the techs help me get it set up where everything would be ready for me to start using. The techs didn’t seem to know to much about how to set it up and I was there for hours. When it was all said and done nothing I hadn’t already done myself had been accomplished and with nothing further having been accomplished I was still expected to pay them. I was not satisfied with this service at all.

I think i got taken advantage of and as a disabled veteran I shocked with their actions and think that folks need to be fired. I think they screwed up my laptop but don't want to go back. I guess I will pay someone to look at it and make sure it is set up correctly.

I was not satisfied with service I had new install and when picked it up I asked to show me how it works The tech said same as other and I asked if everything installed when I got home no Norton on it Microsoft or chrome very upset I bought this so my computer was ready to go spent hours on tech support was not happy

Nice people who are not staffed well enough to keep up with demand. It took a month to not resolve my issues. Tomorrow never came as that's what I was told every time I came in. Don't even try to call the hotline. No one from the store will answer and voicemail madness.