Customer Ratings & Reviews

Hi Rlesatking,

Thank you for your continued investment in home security through Ring. We understand how important it is to rely on solar power to supplement your Ring Batteries. The Ring Solar Panel and Super Solar Panel are intended to be used with Ring Spotlight Camera - Battery and Stick Up Camera - Battery.

Most Ring Video Doorbells are compatible with a Solar Charger designed for their specific device model. For the latest chargers, please visit the 'Accessories' page on our web store. Here you will find Ring Solar Chargers and their compatible doorbells.

You can also reach us directly for help finding the right device. We look forward to assisting you further.

Regards,
Marlom at Ring.

Hello Nichols,

Thank you for taking a moment to leave your review on the Ring Solar Panel. We know how important it is to have peace of mind when it comes to your home security and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a
resolution in a timely manner.

After reading your review, it seems that your Ring Solar Panel is not fully charging your Ring Spotlight Camera Battery. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could be casting a shadow on your solar power device such as an extended roof, trees branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila, with Ring.

Hello Shamehdi,

The Ring Solar Panel is designed to be a convenient power source to help charge and extend the battery life of your Ring Spotlight or Stick Up Cam. We understand that extending the time between manual recharges of the battery pack is essential when it comes to monitoring activity around your home.

While the battery in your Ring camera can go months between recharges with normal use. This is dependent on a number of factors in your home's environment such as the local weather, signal strength, sun exposure, and the number of activities captured. The more events captured by your Ring camera, the more your battery is used to power the live 1080p HD video stream to your device. To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, or change motion frequency to Regularly or Periodically.

The Ring Solar Panel is a great addition to prolong the time between manual recharges of the battery. Ensuring the camera is set up properly within the Ring app and the solar panel is receiving enough sunlight is our top priority. Please reach out to us today at https://community.ring.com/, for additional tips and support. We look forward to hearing from you!

Thank you,
Danielle with Ring

Hello Love,

Thank you for taking a moment to leave your review of the Ring Solar Panel. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

After reading your review, it seems that your Ring Solar Panel is not fully charging your Ring Spotlight Camera Battery. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello Jenn,

Thank you for taking a moment to leave your review of the Ring Solar Panel. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are here to lend some assistance if needed.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback or product suggestions, we encourage you to have your voice be heard at: https://community.ring.com/!

Thank you, Jamila with Ring

Hello TAVITO,

Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you, Jamila with Ring

Hello techlife,

Thank you for taking a moment to leave your review of the Ring Solar Panel. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

After reading your review, it seems that your Ring Solar Panel is not fully charging your Ring Spotlight Camera Battery. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello Floodlight,

Thank you for taking a moment to leave your review of the Ring Solar Panel. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

After reading your review, it seems that your Ring Solar Panel is not fully charging your Ring Spotlight Camera Battery. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello Russ,

Thank you for taking the time to share your Ring Solar Panel experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is working as intended around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/ or 1(800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

 We look forward to hearing from you soon!

Thank you,

Jamila with Ring

Hello Skayboo

Thank you for sharing your concern with us. Our solar panels require a few hours of direct sunlight to charge your Camera. If it is a bit cloudy out, that can prevent your Camera from getting direct sunlight, which would then cause it to not trickle charge. This Help Center article will provide you with further information regarding the Solar Panels: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information.

Best wishes,
Ivan from Ring

Hello Dizzy,
Thank you for taking a moment to leave your review on the Ring
Solar Panel. We know how important it is to have peace of mind when it
comes to your home security and having an unresponsive device can be concerning.
Please know that we are here to assist and are confident that we can find you a
resolution in a timely manner.
After reading your review, it seems that your Ring Solar Panel is unresponsive. Ring recommends at least three to four hours of direct sunlight, depending on your device's battery usage. Make sure there are no obstructions that could be casting a shadow on your solar power device such as an extended roof, trees branches, or bushes. While your solar power device will extend your battery’s life and the time between needed recharges, it does not eliminate the need to recharge your battery. Please ensure the panel is properly connected to the camera device by following these instructions: https://support.ring.com/hc/en-us/articles/360027341612-Connecting-Your-Super-Solar-Panel-to-Your-Spotlight-Cam.
If you have tried have tried the above suggestion and still need
assistance, we would love to hear from you directly on
our Ring Community forum. This is a platform intended for Ring users, just like
yourself, to create open discussions regarding their Ring experiences, provide
suggestions or feedback, and more: https://community.ring.com/. Thank you, Jamila with Ring

Hi TravelingJack,

You have brought up some great points, and I appreciate you taking the time to provide feedback on your experience with our Solar Panel. Having the right environment for your Ring Solar Panel is imperative to the device's performance. I want to ensure your Solar Panel is providing you with optimal performance, so you feel confident in its ability to keep your Ring Camera charged.

As you have already addressed a few environmental factors that could impede the performance of your device, I imagine you have done a bit of investigating on your own. One factor that is commonly missed is the frequency of events your Ring Camera is capturing. If your camera is capturing events too often, it may be impacting your Solar Panel's ability to keep the device charged. You can learn more about motion frequency, and finding the best setting for your environment: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency

I value your time and I would love to get you connected with a Solar Panel product specialist to address these concerns. Please reach out to us at your earliest convenience.

Thank you,
Caitlin with Ring