Customer Ratings & Reviews

Hello DeeDee,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Solar Panel right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Solar Panel. We are eager to turn around your experience!
Thank you, Jamila with Ring.

Hello Deee,

We appreciate you reaching out to share your Ring experience with us. We understand the importance of having a solid charge to your device so that you’re able to have longer charge time between charge cycles.

The Spotlight Cam Solar Panel is a small device that can be mounted outdoors and connected to your Spotlight Cam or Stick Up Cam Battery with a cable. With just a few hours of direct sunlight per day, it will keep your Spotlight Cam or Stick Up Cam Battery fully charged. I have attached a help article below that will provide more detailed information about this accessory: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information.

Also, the Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Regards,
Jess from Ring

Hello PCJR,

Thank you for taking a moment to leave your review of the Ring Solar Panel. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

After reading your review, it seems that your Ring Solar Panel is not fully charging your Ring Spotlight Camera Battery. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello Tone,

Thank you for taking a moment to leave your review on the Ring
Solar Panel. We know how important it is to have peace of mind when it
comes to your home security and having an unresponsive device can be concerning.
Please know that we are here to assist and are confident that we can find you a
resolution in a timely manner.
After reading your review, it seems that your Ring Solar Panel
is not fully charging your Ring Spotlight Camera Battery. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could be casting a shadow on your solar power device such as an extended roof, trees branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.
The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/360027341612-Connecting-Your-Super-Solar-Panel-to-Your-Spotlight-Cam.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello,

Thank you for reaching out regarding this concern. Your Ring Solar Panel should provide you with reliable and consistent charge to your Ring camera. I would love to investigate this situation with you directly, as this may a simple solution such as positioning. If the Solar Panel has been shifted and is no longer receiving direct sunlight, this could cause your device to stop providing a charge. I would like to provide you with our contact information, so we may get in touch and solve this concern with you directly. https://support.ring.com/hc/en-us/articles/213608406-Contact-Us

Thank you,
Caitlin with Ring

Hi Rray,

We are happy to have you as a part of the Ring community and thank you for sharing your Ring Solar Panel experience with us! The panel is a small device that can be mounted outdoors and connected to your Ring Spotlight Cam or Stick Up Cam. It can be mounted anywhere on a wall or a roof, but should be placed in an area that gets at least a few hours of direct sun each day. When mounting the solar panel be sure to look out for overhanging branches or the shadows of nearby objects that may block the sun.

The ability to recharge the battery varies based on device settings, motion notifications, and sun exposure in the area of placement. Extending the time between manual recharges of the battery pack is essential when it comes to monitoring activity around your home. Our dedicated support team would love to discuss this with you in more detail. Can you please reach out to us at amazon.advocates@ring.com? We'd like to provide you some solutions and suggestions that will work well for you and your home's environment.

All the Best,
Danielle from Ring
amazon.advocates@ring.com

Hello Frustrated1,Thank you for taking a moment to leave your review on the Ring Solar Panel. We know how important it is to have peace of mind when it comes to your home security and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner. After reading your review, it seems that your Ring Solar Panel is unresponsive. Ring recommends at least three to four hours of direct sunlight, depending on your device's battery usage. Make sure there are no obstructions that could be casting a shadow on your solar power device such as an extended roof, trees branches, or bushes. While your solar power device will extend your battery’s life and the time between needed recharges, it does not eliminate the need to recharge your battery. Please ensure the panel is properly connected to the camera device by following these instructions: https://support.ring.com/hc/en-us/articles/360027341612-Connecting-Your-Super-Solar-Panel-to-Your-Spotlight-Cam.

Also, it may be best for you reach out to Best Buy’s customer service team and see what solutions they have for you: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you a resolution to the credit concern you’ve expressed.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you, Jamila with Ring

Hi AmandaB. Ensuring that your Security Camera is receiving adequate charge from the Solar Panel is an important concern and I'd be happy to offer some helpful information. While this Help Center article covers information on the Solar Chargers for our Video Doorbells, you can also find some troubleshooting tips for the Solar Panels as well: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting. If that information doesn't help, try searching the Ring Community at https://community.ring.com/ to find solutions from other neighbors. Best, Ashley from Ring.

Hello Goodwife,

Thank you for taking a moment to leave your review of the Ring Solar Panel. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

After reading your review, it seems that your Ring Solar Panel is not fully charging your Ring Spotlight Camera Battery. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello Chris,

Thank you for taking a moment to leave your review on the Ring
Solar Panel. We know how important it is to have peace of mind when it
comes to your home security and having an unresponsive device can be concerning.
Please know that we are here to assist and are confident that we can find you a
resolution in a timely manner.

After reading your review it seems that your Ring Solar Panel
is not fully charging your Ring Spotlight Camera Battery. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could be casting a shadow on your solar power device such as an extended roof, trees branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.
The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Thank you, Jamila with Ring

Hello Keesha,

Thank you for taking a moment to leave your review of the Ring Solar Panel. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

After reading your review, it seems that your Ring Solar Panel is not fully charging your Ring Spotlight Camera Battery. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello DFamily,

We value the experience you have with Ring, and want to ensure the Ring Stick Up Cam is meeting the standards it's intended to provide. It is essential to have peace of mind when it comes to your home security and the battery life in your Ring camera plays a big role in that. The Ring Stick Up Cam is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage.

While the battery in your Ring Stick Up Cam can go months between recharges with normal use. This is dependent on a number of factors in your home's environment such as the local weather, signal strength, and the number of activities captured. The more events captured by your Ring Stick Up Cam, the more your battery is used to power the live 1080p HD video stream to your device. To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, or change motion frequency to Regularly or Periodically.

The Ring Solar Panel is a great addition to prolong the time between manual recharges of the battery. Ensuring the camera is set up properly within the Ring app and the solar panel is receiving enough sunlight is our top priority. Please reach out to us today at https://community.ring.com/, for additional tips and support! We look forward to hearing from you!

Thank you,
Antonio from Ring

Hello Manny1972,

Thank you for taking the time to share your Ring Solar Panel experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you,

Jamila with Ring

Hello Mrdad,

Thank you for taking a moment to leave your review on the Ring Solar Panel. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Goober,

Thank you for taking a moment to leave your review of the Ring Solar Panel. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hi Steveno,

Thank you for bringing this issue to our attention. We know how important it is to rely on solar power to supplement your Ring batteries. The Ring Solar Panel should do just that, with only a few hours of direct sunlight.

In order to function as intended, please charge the Ring batteries to 100% before attaching the solar panel. This is because the solar panel will only act as supplemental power, and will not charge the batteries from 0 - 100%. You should notice the batteries slowly trickle charge up to 10% per day, weather permitting.

We'd love to discuss this in more detail. Can you please reach us when you get a chance? We're confident that we can help turn your experience around.

Regards,
Marlom at Ring

Hello Rick46173,

Thank you for taking a moment to leave your review on the Ring Solar Panel. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Carol,
Thank you for taking a moment to leave your review on the Ring
Solar Panel. We know how important it is to have peace of mind when it
comes to your home security and having an unresponsive device can be concerning.
Please know that we are here to assist and are confident that we can find you a
resolution in a timely manner.
After reading your review, it seems that your Ring Solar Panel
is not fully charging your Ring Spotlight Camera Battery. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could be casting a shadow on your solar power device such as an extended roof, trees branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.
The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Thank you, Jamila with Ring