Customer Ratings & Reviews
- Model:
- MAG5.1R
- SKU:
- 6196627
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the MAG5.1R speaker system for its exceptional sound quality, describing it as outstanding, crisp, and clear even at high volumes. They also appreciate the straightforward installation process, with some mentioning the convenience of magnetic face covers. The system's price point is considered a great value, especially when purchased on sale. While there are some concerns about the subwoofer's power and durability, overall, customers are pleased with the design and performance of the MAG5.1R speaker system.
This summary was generated by AI based on customer reviews.
Sonance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!!! Goes great with the Denon AVR X1600H
I would recommend this to a friend- Pros mentioned:Sound quality
Perfect Addition To A Backyard
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one thing missing by the pool was music with great sound and this solved that problem with ease! Amazing clarity and bass!!
I would recommend this to a friend Home Theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Products purchase were good, except the remote did not work after 5 minutes of use. Had to return and pay double for a different. Salesperson was good at first and when things started to go wrong would not return texts, emails or calls. Let me hanging and unable to use the equipment, when i needed his assistance.
No, I would not recommend this to a friendBrand response from Sonance Team
Posted .Hi,
Thanks for taking the time to write and share your review. I'm sorry to hear that your purchase did not meet your expectation. I'm not sure if your review is for our product. You stated, "Products purchase were good, except the remote did not work after 5 minutes of use." The MAG 5.1R in-ceiling Speaker System does not include a remote control in the package, so I wonder if you are referring to another product. It also sounds like you could not get the level of help you needed at the store. If you have additional questions or need more help, please feel free to call us at 949-492-7777 and ask for Tech support. We will do our best to help you, and if needed, we can also help you contact someone at Best Buy that can assist you.
- Sonance Customer Support Team
Very good for Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and the installation was great
I would recommend this to a friend- Pros mentioned:Sound quality
Spearker are nice but not Woofer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Woofer quality is not good, speakers sound is very good.
No, I would not recommend this to a friend - Cons mentioned:Subwoofer
Speakers are great subwoofer broke after 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers are great. However subwoofer wont power on after 1.5 years. Best buy wont help either. They said because i didnt have a geek squad protection plan that they arent responsible. I took it into the store and the guy behind the counter was useless.
I would recommend this to a friend - Pros mentioned:Sound quality
Na. Better solutions out there sony bravia Quad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a great price point but the Sony - BRAVIA Theater Quad with 16 total speakers - Gray is a much better system. Plus best buy jacked me around with installation for over 2 months.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
In ceiling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear and crisp sound. Currently have 7.1 setup in ceiling in my townhouse.
I would recommend this to a friend Speaker system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed in our new build house and it’s a great system
I would recommend this to a friend- Cons mentioned:Subwoofer
Subwoofer stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Subwoofer stopped working after a few uses. In one and a half years I might use it for 10 or 15 movies. Very disappointed with this :-( will reach out to customer support and see since its 1-year warranty only.
No, I would not recommend this to a friendBrand response from Sonance Team
Posted .Hi,
I'm sorry to hear you are having a problem with your MS8 Subwoofer. Please give us a call at (949) 492-7777 and ask for Tech Support. We will be happy to help troubleshoot your issue. Our California-based support team is available Monday - Friday, 8 AM to 5 PM.
- Sonance Customer Support Team
- Cons mentioned:Subwoofer
Subwoofer stopped working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers works great , however Subwoofer stopped working after 30days, who can help in replacing the subwoofer?
No, I would not recommend this to a friendBrand response from Sonance Team
Posted .Hi,
Thank you for taking the time to write and share your review. I'm sorry to hear that you are having a problem with your MAG5.1R subwoofer. We would be happy to help you out. Please call our California-based support team at 949-492-7777 and ask for Tech support. Our team is available Monday – Friday, 8 AM to 5 PM.
- Sonance Customer Support Team
- Pros mentioned:Price
Great system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system for a great price. Make sure you get this on sale!
I would recommend this to a friend - Pros mentioned:Sound quality
Great Home Entertainment Unit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I'm impressed over the quality and sound. Great purchase.
I would recommend this to a friend - Pros mentioned:Sound quality
Spectacular sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second set. Love these. I would highly recommend them.
I would recommend this to a friend - Pros mentioned:Sound quality
Nice Speaker System
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, and the sound quality is excellent.
I would recommend this to a friend - Pros mentioned:Installation
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product…………..great price easy to install……..
I would recommend this to a friend - Cons mentioned:Subwoofer
I won’t buy Sonance again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre sound. Subwoofer failed after year and few months. They only offer 1 year warranty.
No, I would not recommend this to a friend First surround sound purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like it would’ve been a great system but I had to return it before I used it. My first time buying a surround system so I didn’t know much about the installation requirements, turns out this couldn’t be put in my house without a major work to my ceiling. The folks at Best Buy know their stuff and are very thorough so I swapped this out for a sound bar that I love.
I would recommend this to a friendSonance - MAG Series 5.1-CH In-Ceiling Speaker Sys
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great system. Anticipated crisp clear sound, however sound, particularly voice, is "fuzzy." Has not proven to be a good system for either dialogue or music. Advisor indicated subwoofer was wireless (not for power). Box also stated subwoofer was wireless. Geek Squad installers stated an extra device is required for wireless operation. That device is yet to be determined, so the subwoofer is unusable.
No, I would not recommend this to a friendDecent speakers for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was just okay for the price. These is room for many improvements
I would recommend this to a friend