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Customer Ratings & Reviews

$379.99
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The comparable value is $399.00

Customer reviews

Rating 4.5 out of 5 stars with 590 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers enjoy the product's sound quality. They appreciate its ability to help them separate themselves from noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 590 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great all around!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound awesome out of the box. I am not an audiophile and I just want to listen to clear and punchy sound. This earphones deliver awesome sound and they are easy to use. They are comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great set of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones great build quality of materials this is my second set lost set of headphones like new after a year of wear the original ones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Good Comfort

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever, overall great surrounding noise, one if the best noise cancelling , can wear all day

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, I can hear little nuances in the music that I never heard before. Very immersive noise cancellation. Very comfortable I almost forget I’m wearing them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally bought for better headphones for teams calls. Now use for so much more as I like them better then my NC Sony over ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Considering it’s a first time for them. Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App aside cause yes it’s basic. The sound on these is really good. Def better than a lot of headphones out there, but, for those with heavy bass love these aren’t those type of headphones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Ace > Apple AirPod Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was between the Sonos Ace and the Apple Airpod Pro Max. Ultimately I went with the sonos Ace. I have no regrets. My wife got the Apple AirPod Pro Max. Those are definitely heavier. The sound quality of the Sonos Ace is amazing. There is no sound leakage, I noticed with the Apple AirPod Max it seems to leak sound. The Sonos Ace works seamlessly with my Sonos sound bar which is great at night as I can watch TV without disturbing anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great if you want it for the TV Audio Swap feature

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Sonos Ace specifically for the TV Audio Swap feature with my Sonos soundbar to watch movies or play games. For that purpose, it’s super convenient and absolutely worth the price. But as a general, everyday pair of headphones, I wouldn’t choose it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New User

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent song quality! Wish the noise cancellation was bit more advanced

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Great alternative to the Apple AirPods Pro for almost half the price when it’s on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos epicenter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to include wiht my sonos speakers and couldn't be any happier. These are noise cancelling and great sound quality. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Ace scores an A+!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to purchase these because i am heavy into the Sonos ecosystem. I use Apple products as well. The packaging is classy and thoughtful. I purchased the white headphones. Out of the box, ran a quick update and off to bliss i went. The spatial audio with headtracking is great and the feel of the headphones are solid. I learned that lossless cant be done over bluetooth so i connected rhe usb c to my phone. The price is premium, but definitley worth it. Plus with two year total tech, it was a no brainer. Bass is great and adjusting the eq in the sonos app was easy. The sound is great and opened up a whole new world

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ear cups are too small!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear cup cushions are only 2.25 inches long vertically, and then past the cushion there's not much room for your ears either. Google says the average ear length is 2.5 inches, and mine are a little bigger at 2.75 inches. These headphones make my ears hurt with extended wear and I have to tuck my ear lobes inside the headphones. My girlfriend has Sony XM4 headphones which are a bit bigger and more comfortable for my ears. Why would Sonos make these so small? I've been excited waiting for these to come out for years and now I'm disappointed. Sonos really made me mad when I was setting these up too. I followed the instructions in the app to set up the audio swap feature and couldn't find the buttons to set it up. I kept searching and reading the instructions for about 30 minutes, only to eventually learn (from a stranger on a community forum) that the feature isn't available yet for Android. The instructions in the Android Sonos app pretend like the feature is ready when it's not, and Sonos doesn't have the decency to not waste people's time. It's disrespectful to waste half an hour of more of my time searching for something that doesn't exist. How hard is it to put a disclaimer in the app or the instructions that says "coming soon for Android"? That's literally all they had to say to not waste my time. I was really excited about these headphones and wanted to love them but I might have to return them because they're not comfortable.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      It sounds frustrating that the Sonos Ace headphones didn't meet your expectations, especially in terms of comfort and the functionality issues with Android compatibility for features like audio swap. Your feedback about the ear cup size are much appreciated. Thank you for the review! john.milton

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Buy always Best feel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received Sonos - Ace wireless product on time from Best Buy and the shopping at BestBuy online made me very comfortable and feel good. I got all the required updates and received very good technical support during my follow up. Thank you Sonos. Thank you Best Buy. I really appreciate.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ive had. Bass is anszing and the highs are sharp. Never really knew what that meant when i saw similar descriptions but with these headphones i feel abd notice a huge difference. Comparing them to my apple airpod Max

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb sound, and super light weight. A lot to like about these headphones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, not great. They lack a little bass, but they are pretty clear. I’m glad I got them on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used these on a cross-country plane flight and could barely hear the noise of the engines. They sound fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound!!! Very Comfortable!! Great for airplane travel!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I compared it with my AirPod max pro and didn't see a significant difference. But I have a Sonos home theater, and these headphones work perfectly with my Sonos system. For watching movies at night or playing ps5. And how comfortable and light they are compared to AirPod max. Good headphones.

    I would recommend this to a friend