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Customer Ratings & Reviews

$379.99
Save $19.01
Comp. Value: $399.00

Customer reviews

Rating 4.5 out of 5 stars with 550 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 550 reviews
  • Rated 3 out of 5 stars

    Nice, but wait until they go on sale

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are certainly nice headphones but can’t compete at their current price in such a crowded premium headphone market. If you have a supported Sonos soundbar these will be more appealing, but if not it’s harder to choose the Sonos Ace over comparable offerings from Sony or Bose. The Sonos Ace were comfortable enough and sounded good in ANC mode. Transparency mode had a slight hiss, but hopefully Sonos will fix that with a software update. The earcups did get a bit warm after wearing them for a while, but not terrible. I expect that sooner or later these will go on sale similar to Bose QC Ultra. When they do the decision on which to get will be more difficult. But for now Sonos Ace are hard to justify unless you have a Sonos soundbar.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for sharing your feedback on Sonos Ace. We value the insight you shared and look forward to winning you over with continued feature updates. john.milton

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    For the Bose owners who want bass...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best over ear headphones I've tried. I also own Bose Q45 and the Sonos just has the better bass and dynamic sound. The Bose have crisp dynamic sound but lack the bass to fully provide the range I prefer. The quality is exceptional and solid filling. Worth the money, especially if you got it during black friday sales at $349.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass

    Rated 3 out of 5 stars

    Sonos Ace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality in general. Clear highs and mids. Little lacking with deeper bass but to be expected for this headphone class. Disappointed with a beer very annoying crackling sound in both ears. Sounds like static. Read of others having the same issue. Also, disappointed two can't connect to TV at the same time

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I was deaf and now I can hear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fist time using I had to look around the room wondering where the bird were as I had no heard them before when playing the game!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    “Amazing with Sonos Arc Ultra, But Disappointing w

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Ace delivers excellent audio quality when paired with the Sonos Arc Ultra — truly impressive sound. However, its performance and compatibility with the Apple ecosystem are quite poor. In hindsight, I should have gone with the AirPods Max instead.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONOS is best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever had. Quality sound. Occasional connection issues. Overall fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Favorite headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Favorite pair of wireless headset after countless pairs including Beats & AirPods Max

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Great sound and quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My spouse absolutely loved these headphones the sound is amazing the sleek look it really amazing to look at.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Aww, thanks! (Blushes) We appreciate your review of Sonos Ace! john.milton

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Vey good first try

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I agree with all of the other reviewers- excellent headphones, rich sound (especially the Dolby Atmos). Sinve i have a Sonos Arc i liked the TV swap but i REALLY wish i could beam any music from my Sonos App to these and use them as a true extension to my Sonos system. Understand that adding takes a huge hit on battery life but would certainly like the cans to operate as Move or Roams do, being supported by Bluetooth. Otherwise great headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Rbravo happy customer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and the best part so comfortable on the ears!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and good sound. For me these are more comfortable than Bose and easier to use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy to operate and pair. App works well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sono a must

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy on the ears. Can use with TV when compatible soundbar is used.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesom3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im am more and more impressed with these headphones. Sound quality is awesome. Head tracking in my only criticism. It always the opposite on of where my phone is.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Outstanding Performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding design, function and battery life Far better than the Apple ones I have

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Wonderful!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful pair of headphones! Great ANC and sound quality

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      We are glad you found them delightful! john.milton

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound quality and extremely comfortable, very loud and noise cancelation is top tier

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Sonos Ace

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a great sound and super light. The noise cancellation is on point.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good sound.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using these everyday for over a week. I use them everyday and they're more comfortable than the Airpods Max. They really needed the True Cinema feature at launch to justify the price. All in all, the Sonos Ace are okay. They don’t do anything particularly special to stand out over the competition, particularly the Airpods Max. Maybe True Cinema will be a killer feature but they needed it at launch.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great first set of high end Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first set of high end headphones and I love them. I used them a few plane flights already and it does a great job of blocking out all the flight noise. They sound really good also. I've used with my SONOS Beam also and swapping was somewhat easy once I got it working correctly (I did have to unplug the beam to pair it for some reason though)

    I would recommend this to a friend