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Customer Ratings & Reviews

$379.99
Save $19.01
Comp. Value: $399.00

Customer reviews

Rating 4.5 out of 5 stars with 551 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 551 reviews
  • Rated 5 out of 5 stars

    An amazing upgrade from my old headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to have a pair of Bose QC35ii's and they were quite muddy sounding when using ANC, but these Sonos headphones are like magic on airplanes, absolutely worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sonos Meh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theyre ok. They sound good wired using qobuz or tidal.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass
    Best Buy Employee

    Rated 3 out of 5 stars

    not good for music, more for tv

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for music, not too bad, lacks bass. for watching videos, phenomenal, get's all the sounds for immersive experiences. there's somewhat lag if you connect to a computer though.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Glad to hear you are enjoying Sonos Ace. Here are a few tips to get you the best experience. If you find the bass lacking for music, you might consider experimenting with the EQ settings if available, or even trying different audio sources to see if there’s any improvement. For the lag issue with computer connectivity, ensuring drivers are updated and using a direct connection method (if possible) might help mitigate the problem. I hope this helps! john.milton

  • Best Buy Employee

    Rated 5 out of 5 stars

    Sonos Headphones

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a really good product from sonos i was mostly interested because i have sonos speakers so when i heard there was headphones i had to try it out based on how good the regular speakers are.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are not for everyone. Some might not like the sound profile. I love how it sounds. The best part is the integration with the Sonos Arc, swapping between the sound bar and headphones work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Headphones for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Great alternative to the Apple AirPods Pro for almost half the price when it’s on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality and style

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, comfortable fit, high quality, great price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Ace Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy these headphones. Sound quality is amazing. Noice cancelation is top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Ace headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very comfortable and work very well. They work well with Sonos sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    comfortable fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable fit ok bass adjustments with software ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better and comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I ever bought since my last headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones great build quality of materials this is my second set lost set of headphones like new after a year of wear the original ones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    50/50 on quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My largest gripe with these is that my ears feel like theyre getting suctioned if i use them for a small stretch of time. Almost as if the fit is a little too good. There is a lot that i like about these headphones: the quality of sound, ease of use and the fact that it has wireless and wired option. But the fact i cant wear them for an extended period of time defeats the purpose for me

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Never heard before sounds and noise canceling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always enjoyed loud music but not headphones… pods didn’t work well so speaker on my phone was it until ace came out and being a fan of Sonos I wanted to try! I hear sounds that I can’t hear through my other speakers using the Sonos Ace, and the noise canceling is an awesome feature

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noice Cancellation to the next level

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing, the clarity is stunning. The feature to go from the headphones to my Sonos system and back with ease is fantastic. I’ve been a devoted Bose user and have upgraded all my gear to Sonos without regrets. Listening to your favorite music and hearing it like never before makes the investment worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 star headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally I found the headphone I love, I tried so many headphones nothing like the Sonos I even use it for a long run it was perfect. I’m very happy costumer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality for a open box. Software is a little wonky tho. Very good music wuality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones, an even better gift!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as a gift for a friend! I've heard nothing but rave reviews on these Sonos headphones! They also have the Sonos Home Theatre set up so as an audiofile and fan of Sonos, they are very pleased! Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these headphones because they're comfortable to wear for long periods of time. They also work with all of Sono's sound bars. FYI, it takes a while to set up or connect to my Sonos soundbar

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So close

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just want more. I’m not super impressed, the Sonos integration is great, and I love the build. But the sound is not it. Muddy, distorted low end. I want cleaner mods. Overall just feels boxed in. Not my favorite pair of tuning to be honest

    No, I would not recommend this to a friend