Customer Ratings & Reviews
- Model:
- ACEG1US1BLK
- SKU:
- 10811453
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the product's sound quality. They appreciate its ability to help them separate themselves from noise.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Cumbersome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and unmatched with comparable products. However, pairing — which should be simple — is consistently a pain. Switching between devices is cumbersome at best. My iPad can never recognize them. The controls are not intuitive. Even the case — made out of some sort of felt — is flimsy and easily scuffed. At this price point, I found these frustrating and will be seeking to return/exchange them for the similar Apple or Beats product.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for taking the time to share your experience with the Sonos Ace. While I’m glad to hear you appreciated the sound quality, I deeply regret the frustration you’ve encountered with pairing, switching devices, and other aspects of the product. We strive to provide not only incredible sound but also a seamless user experience, and I’m sorry to hear that we fell short in this case.
Regarding the challenges you mentioned:
Pairing and Switching Devices:
Ensure that your Sonos Ace is updated to the latest firmware via the Sonos app. Updates often include improvements for connectivity and performance.
For seamless switching between devices, try resetting the Bluetooth connection on the Ace by pressing and holding the pairing button until the LED blinks. Then reconnect your devices one at a time to establish a stable connection.
If your iPad consistently struggles to recognize the device, restarting the iPad's Bluetooth or “forgetting” and re-pairing the Ace may help resolve the issue.
Case Concerns:
I understand your concerns about the case material. While it’s designed for portability, we certainly appreciate your feedback.
I completely understand your frustration and your decision to consider an exchange. However, if you’re open to giving the Ace another chance, our support team is here to guide you through troubleshooting or answer any questions to make the experience more intuitive and enjoyable.
Thank you again for your feedback—it’s vital to helping us improve both our products and your experience. If there’s anything else I can assist you with, please don’t hesitate to reach out.
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, what I'm always waiting for.
I would recommend this to a friend Dissapointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They seemed great at first. The sound is muffled, specifically vocals, but I kind of liked it. The design and comfort is amazing. They broke after 3 days though. A buzzing in the right ear cup. A huge problem from what I saw online. Apparently Sonos can’t make a reliable device that you would expect at this price point. Im going to return them. I cant risk $450 headphones going bad.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Bought it but returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear cups make your Ears hot can’t wear them for a long time or hot Texas weather. Sound amazing as expected from sonos but you can get that sound quality from other good brands headphones
I would recommend this to a friend Sounds great for short-term listening
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your mileage may vary but the earcups were small for my ears causing it to be difficult for longer sessions. Went back to my Bose QC45 for comfort that I already had. In terms of sound, it wasn't as impressive as the other Sonos products where I usually know it sounds excellent without any tweaks. The sound felt a little hollow but I am also generally using my Sennheiser HD 600 with a DAC so my take may not be representative. Audio swap with the Arc soundbar is definitely a reason to grab this if you're interested because it also works when gaming on the PS5. Other than that, maybe wait for a price drop for better value.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Your experience with audio quality and comfort preferences are valuable considerations when choosing headphones. Thanks for sharing your insights!
Sonos Ace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything after use is great. I still want some improvement in design to make to adjust weight.
I would recommend this to a friendA Big SONOS Fan, but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have SONOS all throughout the house and am a big fan. I hoped the headphones would have been a slam dunk, but they aren't. I expected a big, rich sound but they fall a little short.
I would recommend this to a friendExcellent Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Certainly the best headset I have used. No issues at all
I would recommend this to a friendQuality of life improvement
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked really well for me since I needed something that seamlessly pairs with arc for private listening in the night. Could only use extremely low volumes at night for arc so as to not wake up young kids
I would recommend this to a friendsonos ace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent easy to install and adjust the sound, little by little I will look for the other elements for the Sonos system
I would recommend this to a friendSonos headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos headphones are great and easy to handle with the TV.
I would recommend this to a friendAverage product, not worth the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average sound quality. Good for office meetings and listening music but not worth the price.
No, I would not recommend this to a friendBetter after the most recent update
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good, and now they're great. Totally worth the price that i paid for them.
I would recommend this to a friendBuyer Regret
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these to replace a pair of list sennheiser OTE noise canceling that I had lost. Was told the sound was amazing and decided to try these Sonos. Buyer regret … first the case what a flimsy piece of garbage. It’s like cardboard and zipper sticks. Headset on an airplane which is why I purchased is so so, my absolute worst item though is I was able to connect both phs to my sennheisers at same time and could listen to music then take a call on the other. Can’t on these.
No, I would not recommend this to a friendThe Best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely, the best earphones on the market today!
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound, buggy software
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and I like Sonos as a brand, but there have been super buggy (particularly when trying to connect to PC).
I would recommend this to a friend - Pros mentioned:Sound quality
Alright
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones but don’t think it’s worth the price point. Sound is good but not as good as Bose and anc is not as good either. But nice color and build
No, I would not recommend this to a friend Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product! Would like to see it more integrated with the full Sonos system!
I would recommend this to a friendExpensive but worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but worth it. Got it qs a gift for my wife and she loves it.
I would recommend this to a friendGreat headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Works well with my android phone for making calls on the go amd listening to music
I would recommend this to a friend