Customer Ratings & Reviews
- Model:
- ACEG1US1BLK
- |
- SKU:
- 10811453
Customer reviews
Rating 4.5 out of 5 stars with 551 reviews
(551 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Still love Sonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very smooth feel to The touch Was still able to hear noise while on aircraft
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White
I would recommend this to a friendRated 4 out of 5 stars
SONOS ACE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding, Stylish. Recommend to any andriod user who wants a great upscale over the ear headphone
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
I would recommend this to a friendRated 2 out of 5 stars
Worst product…I ever brought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product I have ever bought….huge huge connectivity issue if u r dreaming to avail Dolby atoms….go for any low price product they wl gv the same sound and far better connectivity. Absolutely dont deserve this price tag….lastly very very poor battery life….stay away…I will rate it negative.
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I am sorry about the less than stellar experience you are having with Sonos Ace. Here are some troubleshooting steps and tips to address the issues you're experiencing:
**1. Connectivity Issues
Ensure Firmware is Up-to-Date: Check the Sonos app for any firmware updates for your headphones.
Bluetooth Pairing: Make sure Bluetooth is turned on and functioning correctly on your device. Try unpairing and re-pairing the headphones.
Reset the Headphones: Perform a factory reset on the headphones. Consult the user manual or Sonos support for the specific reset procedure.
**2. Dolby Atmos Compatibility
Check Device Compatibility: Ensure that the device you’re connecting to supports Dolby Atmos and is configured correctly.
Update Device Firmware: Make sure that the device (e.g., TV, streaming box) firmware is up-to-date.
**3. Battery Life Issues
Charge Fully: Ensure the headphones are fully charged using the provided cable.
Battery Health: If the battery life continues to be a problem, check for any firmware updates or contact Sonos support.
**4. General Troubleshooting
App Configuration: Verify that you have the latest version of the Sonos app. Uninstall and reinstall the app if needed.
Contact Support: If these steps don’t resolve the issues, reach out to Sonos customer support at support.sonos.com for assistance. Document the issues you’re facing to provide detailed information.
For persistent problems or if the product does not meet your expectations, consider discussing options with Sonos support, including potential replacements or repairs.
I hope you find a solution!
Rated 5 out of 5 stars
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool the spacial audio is great for movies and tv
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 3 out of 5 stars
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar that we purchased did as good a job as the headphones.
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your feedback. It's great to know that both products are delivering a high-quality audio experience for you. Enjoy your listening!
Rated 5 out of 5 stars
Sonos Ace
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent delivery and perfect condition to my purchase
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White
I would recommend this to a friendRated 4 out of 5 stars
Ok!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good. I was hoping for better and higher quality but I didn't find that unfortunately.
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
I would recommend this to a friendRated 3 out of 5 stars
Disappointing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too pricy for what it is. Expencted a lot as it was an offering from Sonos but the sound quality and the anc was disappointing. I have tried the Bose QC ultra, Sony xm4 and Sony xm4 and I chose the 4+ year old Sony xm4 over this.
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
No, I would not recommend this to a friend- Pros mentioned:Comfort
Rated 2 out of 5 stars
Nice comfort but meh sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable, but the lack an “exciting, blow you away” type sound that should be expected for the price range. I ended up quickly returning them.
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your feedback on the Sonos Ace headphones. We are sorry to hear that they didn't meet your expectations in terms of sound quality, especially considering their price point. Your comfort is important, but we understand that the audio experience should also be exceptional.
We strive to provide a product that not only feels good to wear but also delivers the immersive sound quality our customers anticipate. We appreciate your input, as it helps us identify areas for improvement.
If you're open to it, we would encourage you to explore other options within our product range that might better suit your audio preferences. If you have any further questions or need assistance in finding a different product, please don’t hesitate to reach out at support.sonos.com. Thank you for giving the Sonos Ace a try, and we hope to serve you better in the future!
Rated 5 out of 5 stars
Very good!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantasitic product. I had a bose set many years ago. I like this one much better.
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White
I would recommend this to a friendRated 3 out of 5 stars
Wasnt a fan
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe next time I will try black but the white were cheap looking. Music sounded great through. Noise cancellation was just alright. Airpod Max did better in that regard.
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White
I would recommend this to a friendRated 5 out of 5 stars
BEST HEADPHONES I’VE EVER OWNED!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Obsessed with these headphones. Can’t think of anything wrong with them. Perfection!
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
I would recommend this to a friendRated 2 out of 5 stars
Great idea
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am probably most upset that these do not pair with all of the rest of the Sonos speakers. I aimed to utilize these in my movie room. In order to use these u do have to have a sonos soundbar and then youd be able to switch audio between soundbar and headphones. I spent time troubleshooting jusy to find out later that in order to use these i need to run an hdmi cord from the soundbar to the projector. I assumed and hoped for better for 4-500 bucks.
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 2 out of 5 stars
Sonos swung hard but missed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice build quality, but the sound is weak with little punch to it. The noise cancellation lets in voices, A/C, and fan much more than Bose and Sony. Also, the wear detection hardly works when I remove my headphones from my head.
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We're sorry to hear that the Sonos Ace didn't meet your expectations in terms of sound quality and noise cancellation. Your feedback regarding the wear detection and noise cancellation is invaluable. Thank you for sharing your experience. In terms of troubleshooting the sound quality you can adjust the EQ directly within the Sonos App. I hope this helps!
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
Good headphones for a certain audience
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall these headphones are high quality noise canceling headphones with a couple extra Sonos integration features via the app and integration with the Arc soundbar. I have several Sonos products in the house including sound bars. They consistently work well and have good sound with minimal fuss. These headphones are no different but they fall a bit short of feeling fully “Sonos”. Unboxing and initial impressions The headphones come well packaged in almost all cardboard recyclable packaging. A soft zippered case is included and the ear cups rotate sideways to fit nicely in. The build quality is well made but not as high as AirPods Max, but still certainly well made. They feel comfortable on the head and well balanced. They feel light weight. App and connectivity I found the headphones easy to set up with the Sonos iOS app. On your phone though, they use bluetooth like Bose or Sony headphones. They don’t use Sonos usual apple Airplay for Wifi Streaming. In practice that doesn’t matter much but it makes them feel like a more separate product. Some people may prefer this anyway - just something to keep in mind. The app was recently redesigned. There seems to be some fuss about it online, but I don’t have any issue with the new app. Sound quality. These headphones have a good sound but will not wow an audiophile. The sound is clear with good bass and vocals, but the sound is lacking some detail. I’d put the overall sound quality lower than Apple AirPods Max and very slightly worse than bose quiet comforts, but that’s not necessarily a bad thing. They are well catered to movie watching and general music listening and are not fatiguing to listen to at all. Of course, the sound can be tweaked a bit with the App EQ settings. Noise Canceling/Aware mode The noise canceling and Aware mode are quite good. I was impressed with how well both of them worked. It is certainly up there with the best of the competition. Arc sound swap I tried out the sound swap feature with the Sonos Arc. It worked perfectly with no issue. It works via the app or the button on the Ace headphones. This is probably the killer feature of these headphones for those who want it. Now you can easily play whatever audio is playing on the Arc via the headphones with a simple button push. I can see this feature being extremely useful for some people. Other Usability Considerations Battery life appears to be quite good. Sonos advertises 30 hours and although I wasn’t able to test it precisely, I see no reason to doubt their claims. Conclusion I would recommend these headphones to a person who would benefit from the Arc sound swap feature, especially if you do not already own a pair of over the ear noise canceling headphones. The sound may not impress an audiophile but many people will find the sound pleasing and clear with good vocals and bass. I’d also recommend them to a person who wants something that works with the Sonos App and Ecosystem, even if it’s not using Airplay or wifi streaming. If you already own a pair of noise canceling over the ear headphones and are mainly interested in the highest audio quality, you won’t be missing much with these.
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
I would recommend this to a friend Rated 4 out of 5 stars
Best product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super product and price at Best Buy and a worth buy
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White
I would recommend this to a friendRated 1 out of 5 stars
Sonos Love - However I’m having some issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of connection issues. Love Sonos (I have 6 products in my home and will purchase more. However, I’m having major connectivity issues, and it seems like it’s getting progressively worse. The unit after being plugged in to a verified working charger will not power on, then after hours will randomly turn on. I’m going to return and exchange in hopes that I just got a bad unit
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Sonos ace vs xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product much better than xm4! Very good bass and amazing look!
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active noise Cancellation (Each) - Soft White
I would recommend this to a friendRated 5 out of 5 stars
Sonos
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no words, truly amazing. Really worth the price.
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
I would recommend this to a friendRated 5 out of 5 stars
Great Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves them. He uses them for work and home.
This review is from Sonos - Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation (Each) - Black
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .And Sonos Ace loves him too! Thanks for the review!






















