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Customer Ratings & Reviews

$379.99
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Comp. Value: $399.00

Customer reviews

Rating 4.5 out of 5 stars with 548 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 548 reviews
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Simply the best.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazong quality and comfort. I wore them to Japan for over 10 hours and not once did i feel tired from the wear. They clamp well but offee increadibly soft cups. Noise cancellation better than my Sony XM4 and Bose Ultra quiet comfort. The sound is superior for a cleaner signature. Not as bassy as Sony but that is good and fully adjustable to preference. The app is not the best and home theater features are limited to use with the Arc. Either way they are best bluetooth headphones and most comfortable i have ever experienced for my personal fit.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Best WFH Noise Cancelling Headphones Yet

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are an absolute win! From their sleek, premium design to the seamless app that puts you in full control, every detail feels top-notch. The comfort? Unreal—I can wear them for hours without a single complaint. The mic is crystal clear, and the build quality screams durability. If you’re on the fence, jump off and grab a pair. Totally worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 4 out of 5 stars

    Sonos ace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy headphones. It feels like there not even on my head. The anc is amazing and the style of these are great

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    SURPRISED

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried quite a few W/Headphones. Sony jbl apple bose. All topnotch. I would say Sonos is a equal too each one. The phones are very comfortable. Doesn't hurt my ears. Even after wearing for hours. Sound suppression is equal to the other HP's i mentioned. Even Bose. Talking o. The phone is loud and clear. No.1 i love the controls ON the HP's . Skip to the next song. Previous song. Pause. Answer incoming call. Love it. Control with out having to pull out my phone. No2 Dolby. My movies and shows sound more like my receiver at home. None of the other HP's have it. Only stereo. Oh and yes the bass may be a little lower then say Bose or Sony but there bass is a little Exaggerated Sonos is smooth. And you can ad more bass. It enhances low sounds. They a little heavier than Sony. And sonys are lighter then all the other HP's. Sonos also feel premium. Sonys can feel alittle cheap. Sonos can use some improvements . Given time i hope they do.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, I like the confort, the only problem is the app is kinda sucks but anything else es ok works with airplay and Bluetooth

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Best in class

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product, the sounds is top notch and really comfort. The microphone in phone calls are not the best

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    SONOS Ace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, noise cancellation, connectivity and comfort

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Ace deliver on all points

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Sonos system geek for over a decade with my whole house wired and wireless and at my fingertips. I held out but finally added ACE to the system and love that I can use while watching TV and everyone else can listening to the soundbar and speakers. They deliver fantastic sound and great voice clarity. They are also most comfortable headphones I've ever owned!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    LOVE MY SONOS ACE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE MY SONOS. The sounds quality is great. Super comfortable, long lasting battery life. Best part is the ease of use from switching the sound from the Sonos speakers to headphones instead.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than the other major brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these Sonos headphones is excellent. The balance between highs and lows is spot-on, and they handle a wide range of music effortlessly. I listen to everything from EDM and rap to country, and the headphones adapt really well to each genre without missing a beat. The noise cancellation is awesome and very effective. My only small gripe is that there’s just one noise-canceling mode—you either have it fully on or off. I wish there were more adjustable levels to fine-tune it, but that’s more of a personal preference than a dealbreaker. Overall, these are great headphones with fantastic sound and strong noise cancellation. I highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned Bose Quiet Comforts and I like these even more. Sale price is sweet spot though, full price to me is too much. The handoff wirh Sonos arc is really great and an added bonus. Very comfortable and stylish. My only gripe is volume when connected via jack on an airplane is too low.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are outstanding. The sound is crisp and full. The over-the-ear design is very comfortable. They are easy to operate. The run time is impressive. I like 'em.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound profile, fits my head well, connects easily with all my devoces

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK good audio quality good ANC nice looking high-quality material, when I used it to work out the sweat started building up inside the ear cups. I would say it is really good but for this price it is over priced also I put it at same level as MX5.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos ace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Ace because I wanted ( not needed) a pair of over air headphones to run alongside AirPod pros , so after extensive online research plus I already had a Sonos system installed at home I decided on them . I found them ok even to a point of ‘did I really want them , but I found that everytime I wore them the more I liked them .why. The fit was good but got better, the sound was ok but got great , the presentation , look , feel and quality was my ‘oh yeah’ out the box . So now as far as my Ace is concerned they are a need and a must . If you don’t mind returning the head adjustment to default for it to fit back in the case then you’re good to go . I’m stoked by the Ace I can now say whenever I unzip that carrying case I smile .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Must with nighttime movies if have Sonos soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great integration with Sonos beam gen2. Easily switch between the two. No need to go through settings and switch to Bluetooth output, or need to remember to switch back to hdmi after using. Just shut the headphones off and it’s back on the soundbar. Great surround sound with movies/atmos and clear voice. Can get a little warm so not the best for workouts, but that’s when I use buds anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the mone, very well made...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality... Sound is good and clear... I use them for when i work out and it blocks all the noise from the gym, which i like a lot... They are expensive, but you get for what you pay... Well made and I like the case... So far they've great to me... If you have the money, I'll recommend to get them...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I weny to the store to buy Beats and randomly asked the bestbuy sales person whats better than beats and he walked me up to the Sonos headphones. I have sonos system at home so i know the wuality of sound sonos produces. Without hesitation I grabbed it and i must say i loved it. I love the fact that it pairs with my sonos system at home and i can switch the sound from the main system to the headphones. This is must buy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Comfy and sounds good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy and sound quality is great. Overall doesn’t boost sound artificially. If you want boomy bass, for now not really a good option. The headband doesn’t feel heavy. I really like the ability to stream lossless to the headphones but if you don’t have aptx, the included cable is great. Wish it was longer but it’s fine for now.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Sonos ace

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have Sonos speakers and was looking to expand. Great sound, easy to use, and not as heavy as it looks. Only downside is it can be a bit much after an hour or so of use

    I would recommend this to a friend
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