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Customer Ratings & Reviews

$379.99
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Comp. Value: $399.00

Customer reviews

Rating 4.5 out of 5 stars with 548 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 548 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Incredible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal piece of tech. Sound is amazing. Setup was a breeze. Extremely comfortable. Fits perfect. They rival my Apple Max headset. I find them more comfortable to wear. The case masterfully stores them securely. They totally beat Beats, Sony and Bose headsets I have used. If your looking for a premium headset, the Sonos Ace is it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Hold Their Own Against the Competition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are my first experience with any Sonos products, but I've always been familiar with the quality of their soundbars. I read and watched a lot of reviews and decided to try these out. I'm definitely glad I made that decision. I've tried a lot of the different high end headphones—Sony's XM4 and XM5 as well as the Airpod Max and these definitely hold up against those. All of those are great headphones but (and I still love my Sony XM5s) the noise cancelling on these is amazing. I really feel like these do the best of blocking out ambient noise and also deliver really nice sound, especially the bass. Another thing I've really liked are the buttons, they're easy to tap to turn on the headphones or adjust the volume. My issue with the Airpod Max was that, asides from the volume dial, was that there were too few controls and I hated that I couldn't manually turn them off. No such problem with the Ace's. Also, the foam is really comfortable and I've been able to wear them for extended periods of time with little discomfort.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sonos is Sonos

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a year to make it work it is supposed to work had finally arrived. Works amazing with Sonos system et all. I can finaly watch and listen within my ecosystem without bothering anyone late at night. Calls and other functionality great. Top quality sound wired like it's meant to be Hifi plus. Wireless connectivity sound on the top 2. Comfort.. best out there. Buy it

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very clear sound. Headset is very comfortable. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Really nice Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice for listening to music or podcasts, if you have a Sonos Soundbar it’s trivial to toggle between the headset and bar. Works great with iPhone 16, call quality is great on both ends. The Sonos App makes it easy to configure and determine battery level (which is long) Ability to control volume is nice, and the noise canceling is as good or better than everything I’ve owned or heard.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. They have great sound and connect to any Bluetooth device with ease. They look fantastic as well

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Almost Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying I bought these when they were $100 off over the holidays. I would not pay full price. ANC is excellent right uo there with Apple. Sound quality is great for boty movies and music. If you have any Sonos sound bars the transfer to headphone feature is nice. I do wish that sound would continue on sound bar but it stops. (That way other people in the room can still watch the movie or show but you can listen at your own level) The one thing that holds these back are the fact that they do not get very loud. Ive tried both movies and music and I’m left wishing for a little more volume. Other than the volume issue these are a really great product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sonos review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Great headphones top of the line. Sonos are not heavy at all, batterie life is about 30 houes

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Solid headphones but caused top of head pressure.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have a premium look and feel to them. The sound quality was decent, better than Bose but not on the level of Sony. Noise canceling was really good as was ambient. The ear cups were comfortable and I didn’t deal with clamp pressure. Unfortunately I ended up returning the headphones due to the top of head pressure and soreness.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Incredible sound, seamless switching, and so comfy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound, seamless TV to headphone switching, user friendly, and good battery. The noise cancelling is great, the buttons are very easy to work with, and they are extremely comfortable for all-day wear. The only thing the AirPod Max has over this is the noise enhance mode.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for the feedback and insight. We value your opinion and will continue to make Sonos Ace stand out! john.milton

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and great feel on the head, doesn't get heavy after long periods of listening

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Just Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very glad I went with these , instead of the other headphones I was going to get. These have great sound and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Top of the line headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, very comfortable, and great battery life. I'd say these are slightly better than my Air Pods Max. My only problem with them is they seem to have a weird issue with certain frequencies when I have them plugged in via the 3.5mm cable that they come with.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your feedback! We're glad to hear that you find the sound quality, comfort, and battery life of the Sonos Ace headphones impressive. We appreciate you bringing the issue with certain frequencies via the 3.5mm cable to our attention. We'll look into this to ensure the best possible experience for our users. Enjoy your headphones! john.milton

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Perfect for a Specific Sonos User

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are in the market for high-end headphones and you own a Sonos Arc soundbar to swap audio between that and your other devices, these are exactly the addition you'd want. The audio with Atmos sounds fantastic, and you can use them as audio-only headphones while video gaming (via that Arc connection) with no detectable latency. If you DON'T own an Arc (or other Sonos soundbars that are supposed to get support in the future) and already have a higher-end set of headphones at around this price, I don't think these warrant a purchase to switch over to these. If you don't have another headset already and you're looking to get one, your use-cases will be the priority. The cushioning on these feel very comfortable, but my ears are bigger and these sometimes cause a bit of pressure on the top of my right ear in particular. When that's not an issue, though, I love wearing them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Sonos Ace - My Companion!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend these headsets when compared to the AirPods Max. These are much lighter and the spatial surround is mind blowing. I heard almost 10 songs on both devices side by side. Both sounded the same on listening to the first 9 songs. The 10th song was a deal breaker. It was the song Aicha by Khaled and listening to the song at the 29th second, I made up my mind on Sonos which made the difference. While AirPods Max was flat this point, I could feel the sound go around my ear on Sonos and the total experience was awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds. So good I had to get them for my husband. He is in love too! Nice padding on your head.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best Set of headphones I’ve ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, lightweight, connected to my WiFi right away, and battery lasts.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sonos Ace

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever worn! Cannot express how comfortable, I've gotten several friends and family members hooked on these. I wear them for hours a day as a medical student and get no headache from the noise cancelling feature. Other noise cancelling headphones have bothered me in the paste, for whatever reason these do not cause any of the negative pressure-like feeling that some noise cancelling headphones do. Cannot recommend enough, 10/10!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Same Great Sonos Quality and Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are not cheap but not the most expensive. I own quite a few Sonos products and love the sound and quality of the items. These are no different. They’re very ergonomic and fit well. No ear fatigue noted especially when wearing them for a long period of time. The noise cancelling feature is excellent but the sound they produce is awesome. My son has a pair of Bowers and Wilkins PX8s costing a few hundred dollars more and I think the sound quality of these are on par with them. Of course the best way to decide is to listen to them side by side. I don’t think you will be disappointed with these one bit.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound 10/10 , comfort with glasses 9/10 Noice cancellation - danger to sit through catastrophic events. 10/10

    I would recommend this to a friend
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