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Customer Ratings & Reviews

Your price for this item is $399.00

Customer reviews

Rating 4.5 out of 5 stars with 527 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 527 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy with the purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible active noise cancellation, it's as if there is no one around you. A little bit warm on the ears once placed, but a great piece of technology. Had troubles with the initial setup by Sonos Aftersales Service was proactive and helpful to get it sorted.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sonos Ace = high quality, great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio quality and easy set up with android and iPhone/ Mac.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONOS Ace Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the full SONOS ecosystem in two homes. The SONOS Ace headphones made the most sense. They sound great - as good if not better than my Sony XM1004. Will use them on planes going forward.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for watching movies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is really great quality. The dolby atmos sets these apart from others. I also have numerous Sonos products and being able to connect to my sound bar is a great feature. They really shine when watching movies available with dolby atmos.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    “Amazing with Sonos Arc Ultra, But Disappointing w

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Ace delivers excellent audio quality when paired with the Sonos Arc Ultra — truly impressive sound. However, its performance and compatibility with the Apple ecosystem are quite poor. In hindsight, I should have gone with the AirPods Max instead.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the fit of these headphones and the build quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Tired of Waiting for Lossless on AirPods Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold my AirPods Max and bought the Sonos Ace headphones. Sole reason is the availability of Lossless (only thru Sonos supplied cables). I live in Apple world. I'm guessing the Ace headphones would be a bigger hit if Bluetooth Lossless on IOS devices was available like they are for Android devices using the latest SnapDragon chip. Sucks they do not. Come on Sonos..... fix this. The Ace headphones don't let you down. If Bluetooth Lossless ever does become available on AirPod Max, I'm going back to them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy to operate and pair. App works well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONOS is best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever had. Quality sound. Occasional connection issues. Overall fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Favorite headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Favorite pair of wireless headset after countless pairs including Beats & AirPods Max

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I was deaf and now I can hear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fist time using I had to look around the room wondering where the bird were as I had no heard them before when playing the game!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones for the price I bought them for ($200 in sale). Sound wuality could be better but they are really comfortable. Build quality is top notch.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice, but wait until they go on sale

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are certainly nice headphones but can’t compete at their current price in such a crowded premium headphone market. If you have a supported Sonos soundbar these will be more appealing, but if not it’s harder to choose the Sonos Ace over comparable offerings from Sony or Bose. The Sonos Ace were comfortable enough and sounded good in ANC mode. Transparency mode had a slight hiss, but hopefully Sonos will fix that with a software update. The earcups did get a bit warm after wearing them for a while, but not terrible. I expect that sooner or later these will go on sale similar to Bose QC Ultra. When they do the decision on which to get will be more difficult. But for now Sonos Ace are hard to justify unless you have a Sonos soundbar.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for sharing your feedback on Sonos Ace. We value the insight you shared and look forward to winning you over with continued feature updates. john.milton

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    upgrade for AirPods Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swapped my Apple AirPods Max for these. Totally happy I did. So much lighter and more comfortable and they sound amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass

    Rated 3 out of 5 stars

    Sonos Ace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality in general. Clear highs and mids. Little lacking with deeper bass but to be expected for this headphone class. Disappointed with a beer very annoying crackling sound in both ears. Sounds like static. Read of others having the same issue. Also, disappointed two can't connect to TV at the same time

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    For the Bose owners who want bass...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best over ear headphones I've tried. I also own Bose Q45 and the Sonos just has the better bass and dynamic sound. The Bose have crisp dynamic sound but lack the bass to fully provide the range I prefer. The quality is exceptional and solid filling. Worth the money, especially if you got it during black friday sales at $349.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesom3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im am more and more impressed with these headphones. Sound quality is awesome. Head tracking in my only criticism. It always the opposite on of where my phone is.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good head phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound looks and feels good.Butbit does disconnect from my Sonos arc sometimes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Vey good first try

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I agree with all of the other reviewers- excellent headphones, rich sound (especially the Dolby Atmos). Sinve i have a Sonos Arc i liked the TV swap but i REALLY wish i could beam any music from my Sonos App to these and use them as a true extension to my Sonos system. Understand that adding takes a huge hit on battery life but would certainly like the cans to operate as Move or Roams do, being supported by Bluetooth. Otherwise great headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Rbravo happy customer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and the best part so comfortable on the ears!!!

    I would recommend this to a friend