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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.5 out of 5 stars with 577 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

87%
would recommend
to a friend

Customers are saying

Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 577 reviews
  • Rated 5 out of 5 stars

    Sonos Ace > Apple AirPod Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was between the Sonos Ace and the Apple Airpod Pro Max. Ultimately I went with the sonos Ace. I have no regrets. My wife got the Apple AirPod Pro Max. Those are definitely heavier. The sound quality of the Sonos Ace is amazing. There is no sound leakage, I noticed with the Apple AirPod Max it seems to leak sound. The Sonos Ace works seamlessly with my Sonos sound bar which is great at night as I can watch TV without disturbing anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, I can hear little nuances in the music that I never heard before. Very immersive noise cancellation. Very comfortable I almost forget I’m wearing them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ive had. Bass is anszing and the highs are sharp. Never really knew what that meant when i saw similar descriptions but with these headphones i feel abd notice a huge difference. Comparing them to my apple airpod Max

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy always Best feel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received Sonos - Ace wireless product on time from Best Buy and the shopping at BestBuy online made me very comfortable and feel good. I got all the required updates and received very good technical support during my follow up. Thank you Sonos. Thank you Best Buy. I really appreciate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Considering it’s a first time for them. Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App aside cause yes it’s basic. The sound on these is really good. Def better than a lot of headphones out there, but, for those with heavy bass love these aren’t those type of headphones

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Noise Cancelling Acceptable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having been an owner of other over ear noise cancelling headphones I was expecting more at this price point. However, very comfortable and I’m enjoy the listening experience otherwise.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb sound, and super light weight. A lot to like about these headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Ace scores an A+!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to purchase these because i am heavy into the Sonos ecosystem. I use Apple products as well. The packaging is classy and thoughtful. I purchased the white headphones. Out of the box, ran a quick update and off to bliss i went. The spatial audio with headtracking is great and the feel of the headphones are solid. I learned that lossless cant be done over bluetooth so i connected rhe usb c to my phone. The price is premium, but definitley worth it. Plus with two year total tech, it was a no brainer. Bass is great and adjusting the eq in the sonos app was easy. The sound is great and opened up a whole new world

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ear cups are too small!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear cup cushions are only 2.25 inches long vertically, and then past the cushion there's not much room for your ears either. Google says the average ear length is 2.5 inches, and mine are a little bigger at 2.75 inches. These headphones make my ears hurt with extended wear and I have to tuck my ear lobes inside the headphones. My girlfriend has Sony XM4 headphones which are a bit bigger and more comfortable for my ears. Why would Sonos make these so small? I've been excited waiting for these to come out for years and now I'm disappointed. Sonos really made me mad when I was setting these up too. I followed the instructions in the app to set up the audio swap feature and couldn't find the buttons to set it up. I kept searching and reading the instructions for about 30 minutes, only to eventually learn (from a stranger on a community forum) that the feature isn't available yet for Android. The instructions in the Android Sonos app pretend like the feature is ready when it's not, and Sonos doesn't have the decency to not waste people's time. It's disrespectful to waste half an hour of more of my time searching for something that doesn't exist. How hard is it to put a disclaimer in the app or the instructions that says "coming soon for Android"? That's literally all they had to say to not waste my time. I was really excited about these headphones and wanted to love them but I might have to return them because they're not comfortable.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      It sounds frustrating that the Sonos Ace headphones didn't meet your expectations, especially in terms of comfort and the functionality issues with Android compatibility for features like audio swap. Your feedback about the ear cup size are much appreciated. Thank you for the review! john.milton

  • Rated 4 out of 5 stars

    Good not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, not great. They lack a little bass, but they are pretty clear. I’m glad I got them on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Sonos headphones!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is amazing- Easy to initialize but the documentation is sketchy on some of the functions-like multi bluetooth activation. It works well with my arc sl and turns off the TV sound when activated...sound is awesome...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely happy with them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I've been using it for a couple of weeks and the sound is amazing. Noise canceling is insane, I could even block my daughter's and wife's voice from a few feet besides me. Also, using it with the cable improves the sound quality (use Tidal).

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So close

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just want more. I’m not super impressed, the Sonos integration is great, and I love the build. But the sound is not it. Muddy, distorted low end. I want cleaner mods. Overall just feels boxed in. Not my favorite pair of tuning to be honest

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound!!! Very Comfortable!! Great for airplane travel!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't Hesitate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice build quality, great sound, and amazing ANC. So nice i bought it twice. My son now has a pair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Noise cancelling is top notch, case is a tad flimsy but no issues with performance of headphones and interaction with my home theatre setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds. So good I had to get them for my husband. He is in love too! Nice padding on your head.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit. Excellent sound quality picks up the nuances in the music

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Sonos Ace!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this item. The look and feel of the headphones are remarkable. When you put them on you feel as though you are in the theatre with surround sound. Totally immersed!!! I own the white pair and they are my go to headset!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cinematic sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound is cinematic and very easy to listen to. the feel of the headphones are smooth and easily moveable. the color is pleasant. Its fully worth the money and I am really glad I bought it. I can't do without them.

    I would recommend this to a friend