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Customer Ratings & Reviews

Your price for this item is $399.00

Customer reviews

Rating 4.5 out of 5 stars with 527 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 527 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solved My TV to Wireless Headphones Needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a way to listen to anything on my TV through wireless headphones via connection to my Sonos Arc. My Sonos surround system is amazing but sometimes I need to keep it quite late at night with headphones. This solves it and the sound quality and noise cancelling are amazing additions.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good sound.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using these everyday for over a week. I use them everyday and they're more comfortable than the Airpods Max. They really needed the True Cinema feature at launch to justify the price. All in all, the Sonos Ace are okay. They don’t do anything particularly special to stand out over the competition, particularly the Airpods Max. Maybe True Cinema will be a killer feature but they needed it at launch.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very clear sound. Headset is very comfortable. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Ace +++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A+ Outstanding battery life. Amazing noise cancelling. Superior sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Ace

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound….easy to use….the construction is very good and should give you a great experience for a very long time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a whole Sonos setup and really love it. Sometimes I wake up early and want to watch tv. So I bought these to not disturb anyone. Really great set. Sounds like surround sound through headphones. I bought these as an open box item through BB. Came in perfect condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos ace

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have Sonos speakers and was looking to expand. Great sound, easy to use, and not as heavy as it looks. Only downside is it can be a bit much after an hour or so of use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My biggest concern with your headphones is that they always get too hot, these do not! Audio quality is what youd expect from Sonos

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best headphones of 2024

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is fantastic! Lightweight, and integrates with my existing system.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for the glowing review! We are happy that Sonos Ace delivered! john.milton

  • Rated 5 out of 5 stars

    5 star headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally I found the headphone I love, I tried so many headphones nothing like the Sonos I even use it for a long run it was perfect. I’m very happy costumer.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, comfortable even wearing it long periods of time, and excellent sound!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    comfortable fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable fit ok bass adjustments with software ok

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth for budget

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality and comfort. Best in noise cancelling. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An amazing upgrade from my old headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used to have a pair of Bose QC35ii's and they were quite muddy sounding when using ANC, but these Sonos headphones are like magic on airplanes, absolutely worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Ace Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy these headphones. Sound quality is amazing. Noice cancelation is top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Ace headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very comfortable and work very well. They work well with Sonos sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Really good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great. Noise cancelling is very good. The battery life is long.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid headphones but caused top of head pressure.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have a premium look and feel to them. The sound quality was decent, better than Bose but not on the level of Sony. Noise canceling was really good as was ambient. The ear cups were comfortable and I didn’t deal with clamp pressure. Unfortunately I ended up returning the headphones due to the top of head pressure and soreness.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass
    Best Buy Employee

    Rated 3 out of 5 stars

    not good for music, more for tv

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for music, not too bad, lacks bass. for watching videos, phenomenal, get's all the sounds for immersive experiences. there's somewhat lag if you connect to a computer though.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Glad to hear you are enjoying Sonos Ace. Here are a few tips to get you the best experience. If you find the bass lacking for music, you might consider experimenting with the EQ settings if available, or even trying different audio sources to see if there’s any improvement. For the lag issue with computer connectivity, ensuring drivers are updated and using a direct connection method (if possible) might help mitigate the problem. I hope this helps! john.milton

  • Rated 5 out of 5 stars

    Sonos review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Great headphones top of the line. Sonos are not heavy at all, batterie life is about 30 houes

    I would recommend this to a friend