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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.5 out of 5 stars with 577 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

87%
would recommend
to a friend

Customers are saying

Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 577 reviews
  • Rated 5 out of 5 stars

    New King of ANC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones in the market — I still think the Bowers’s Wilkins Px7 and above sounds a bit better. However, the ANC on the Sonos is better than the WH Sony Series.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, sounds rich. Golden myst of HD stereo, just what i wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It takes me to another world!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing! Noise cancellation is the best, compared to other similar headphones in the industry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice. Flawlwsss turms I n and connects to phone laptop and tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones with amazing noise cancellation. The quality of construction is an advantage versus other headphones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonos fanatics rejoice! Others may find better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competitive with Sony and Bose, but doesn’t stand out unless you’re in the eco system. Pros - Good Mids and Bass but the highs are lacking in my opinion. -tactile buttons for everything! It really does make a difference when using them daily -USB C fast charge -the connection to the Sonos system is very good. If you’re not in the Apple system but you want the same feeling of connecting to any media device on your TV then you will love it. Cons - Highs are missing and could be better -bulky for travel and doesn’t compact as well -Odd issue of turning on when charging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Headphones.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass is simply amazing, the app is friendly to adjust audio if you want it and they are really light, adjust perfectly, to your head is the new ANC royalty

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for sharing your positive experience with Sonos Ace! We're thrilled to hear that you're enjoying the powerful bass, user-friendly app, and comfortable fit. Your feedback about the ANC is greatly appreciated. If you have any more insights or questions, feel free to let us know! john.milton

  • Rated 5 out of 5 stars

    Better Than Advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the same level as the Apple Max. Great sound! Noise cancelation so good my wife complains about my singing because i cant hear myself. I love these things.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones but kinda pricy. I returned just because i realized I'm more of an earbud kinda guy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So so

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but not great. My skullcandy headphones sound way better. Sonos needs eq ability. Not worth the high price in my opinion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Headphones. Noise Cancellation works very well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sonos Mediocre

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t really like these headphones. The bass wasnt too strong and the overall sound was just ok.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sonos Ace - Revisiting a year later

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair on release - only to be hit with the god awful app experience, and lack of promised features. Returned them. Revisiting them a year later to see if they're any better after the massive update last month - They're just as awful as they were before! hardware wise, they're amazing. ANC is fabulous, sound quality is good, if lacking on the low end, fit and finish and feel all superb. The software though. oh the software. as much of a hot steaming pile of trash now as it was on day 1. Pairing them was like reading tea leaves, press until the blue Bluetooth light flashes? it does not flash! just have to wait for it to be found by the phone (used both an iPhone and Android for this) because the app constantly kept saying "not found" then updating them. had to repeat this a dozen times as they kept dropping out, and rebooting, and Sonos app won't let you adjust them until they're updated. or connect to them unless it's updated. so finally an hour later of constantly trying to update them, I can use them. As for integration with my existing Sonos system? horrific. Audio Swap? won't work my system is not up to date per the app (it is up to date). Not with my Arc, nor more critically my Amp. Something Sonos refuses to add support for because it's "too old" despite still selling the same unit to this day with no updates. all in all, I'll be returning these yet again as even for 300$ they are an awful proposition for the cost compares to Sony or Bose's offerings, I certainly have not bought any Sonos hardware since my first purchase of these, and i certainly won't be buying anything else with their horrific management and handling of this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Superior Sound Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love with these headphones. They have excellent sound quality and noise cancellation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great Sonos product.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. I'm a Sonos fan and this just adds to my collection of Sonos products. They definitely work better than the Apple Airpod Max.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this item.The music sounds great through the headphones

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sonos

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great build for a pair headphones. The only issue i have is the lack of bass. If Sonos had more Bass they would be a great pair of headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are headphones with an incredible sound and so far they are my favorites

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For their first time in the headphone game these headphones are top notch quality. They look good feel great and the sound quality is amazing

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Happy to "hear" this amazing review! john.milton

  • Rated 4 out of 5 stars

    Sounds Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great but fit is tight and ANC is not as expected

    I would recommend this to a friend