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Customer Ratings & Reviews

Your price for this item is $279.00
The comparable value price is $399.00

Customer reviews

Rating 4.5 out of 5 stars with 471 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers admire the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation for their fantastic sound quality and comfortable design. Many appreciate the long battery life, lightweight feel, and effective active noise cancellation. However, some customers feel the bass is lacking and the headphones can get a little warm with use, while others suggest improvements to the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 471 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Better to Buy New

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos Ace work perfectly with Arc Ultra. They consistently connect on demand. Tried to save some money and purchase open box perfect, but unit would not charge. Also tried Ama**** and that "perfect" unit came with a broken case. Finally purchased new from Best Buy and could not be happier. Sound quality is excellent and the fit is very comfortable for extended wearing.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Movies Yes, Music Kinda/Maybe/Sorta

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marking a 5, but these are about a 4.6. Music: 4/5 Movies: 6/5 Movies are what I bought them for so I’m satisfied. But music leaves something to be desired. Like others have said, the AirPods Max are the closest thing to compare. But these are WAY more comfortable, lighter, better looking. Max’s have better bass, but I can only wear those for 20min and I can wear the Ace’s for hours. For movies, they’re incredible. Demo them with Top Gun Maverick and you’ll be sold. I own 8 pairs of headphones / earbuds and I still pull these out almost daily. I think if Sonos hears the reviews and they tweak gen2, these will be amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Sonos Ace ends up the winner …. IMO

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Bose ultra quiet and these to compare them against each other. I already own a pair of Apple AirPod Max headphones and have had them for the last four years. I am big in the Apple ecosystem and enjoy the AirPods Max, but they have always been too heavy and felt it was time to get something lighter and more comfortable. I ended up staying with the Sonos because they were the more comfortable of the two headphones. I loved how light They are and how comfortable the ear cups feel connecting it to all of my devices was a breeze and it works seamlessly with my PlayStation 5, Xbox, Gaming PC and Apple products. Aesthetically they look better than any of the headphones on the market right now, they are more comfortable than any of the headphones I have tried on and the sound is right on par with the Bose and Apple AirPods Max. I would say the Bose have better noise, cancellation, the AirPods max have better transparency, but I like the sound in the punchings of the base in the Sonos. I was looking for over the ear headphones that I could wear laying down in the gym without falling off and these are perfect for workouts and look nice wearing them out in public as well. I got a great deal from Best Buy Getting them on sale for $350 and would recommend these to anybody who is looking for their next pair of over the headphones?

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones - cheaper than apple

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just picked up the Sonos Ace Wireless Headphones in Soft White for my son and WOW, total parent win! These over-the-ear headphones look absolutely stunning - the soft white color gives them this premium, clean look that stands out from all the basic black headphones everyone else has. The active noise cancellation is IMPRESSIVE - my son says he can finally focus completely on his music without any distractions. Battery life has been amazing so far - he's been using them for days without needing to charge. The sound quality must be incredible because he keeps telling me how he's hearing parts of songs he never noticed before. The comfort factor is huge too - he wears them for hours without complaining about ear pain like with his old pair. Not gonna lie, I was hesitant about spending this much on headphones, but seeing how much he loves them makes it 100% worth it. The way his face lit up when he put them on for the first time? Priceless! Might have to "borrow" them when he's not looking... These Sonos Ace headphones are definitely a hit in our house!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Sonos Ace, Everyday Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I’m giving the Sonos Ace a solid, positive review. I’m a general consumer and slight audiophile. I own a pair of AirPods Max already and was really curious about the Sonos Ace, given the APM are technically outdated (rumored to be refreshed soon). I am genuinely going to keep the Sonos Ace. I went on a long haul, international flight with them and have done some general listening etc. with the Ace as well. I don’t own anything else of Sonos nor have ever tried anything else. I am in the Apple Ecosystem. Spatial Audio with the head tracking is actually pretty cool in comparison to APM, I think they did a fair job there. Noise cancellation, for me, is on par with APM. It was really good. The sound quality is great, it doesn’t have as open of a sound stage as APM and a bit less bass, this set of headphones is very well rounded/balanced, and the comfortability is very well done— has that snug fit like APM but doesn’t give the same fatigue like the APM, I assume because it weighs less and the build is a bit different. Ears didn’t feel hot either, just a bit warm. I was able to comfortably wear the Ace’s for 10 hours straight (note a little bit of fatigue but that’s natural for that long listening time), the battery lasted the flight there and back, plus the bit of time initially on the road. I had charged it to 100% and didn’t charge it at all again until after my trip. Two things to note, the Sonos gave me a little bit of an issue with the on ear/off ear detection (resuming audio after putting them back on). The other thing is that you cannot use them as wired headphones unless they are turned on. All in all, I think Sonos did a good job with their first pair of headphones. Would recommend only if 1) you have the money to comfortably spend and 2) you don’t have APM or have serious issue with APM after owning a pair. At the moment, I think the Ace is a bit above the APM given they have not been refreshed yet.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for sharing your detailed review of the Sonos Ace headphones. It's great to hear that you found them to be a solid option. Your review provides valuable insight and we thank you for your thoughtful feedback! john.milton

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Surprisingly great and super comfy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these since their release so have had a while to review them. Sound: These sound quite good. Some of the reviews had mentioned issues all over the place on sound dead, uninspired, etc. I am not a total audiophile, but I know when something sounds decent and these do for music, You Tube and podcasts. I mean are they top notch wired ones, no but that is not really the point of them either. 4.5/5 ANC: Quite good. It's a smidge below Bose, but not much. I find the ANC to be quite good and pretty natural. I will say thought that there are a few times where there is a feeling of having some pressure in my ears. It doesn't happen often so I have written it off to my sinuses, but something to consider. But overall quite good. 4.5/5 Comfort: This is where these really shine they are super comfy. I value comfort more than most items as finding a good fit for headphones is hard for my head. They have the oh so right clamping force and feel natural, the pads themselves are quite good and don't get overly warm. I can fall asleep on a chair with these on for several hours and that is something as I rarely can do that. 5/5 Connectivity / Controls: They connect and can connect to multiple items. Trying to do the bluetooth pairing is a little clunky but not horrid. Apple spoiled us with their auto pairing so it's not the end of the world to do but not just push and go either. They stay connected and have had no BT issues. 4/5 Overall: Quite a compelling offering, especially if you can find a sale that they have starting having recently. They are comfy, sound quite good, and have great ANC. It's sort of the goldilocks in that they do everything quite well and it adds up to a great overall offering.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sonos Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these over-the-ear headphones!!! I got these whenever I started graduate school, and they were such a lifesaver, especially when I needed to use the noise cancellation. The battery life is amazing, I barely have to charge them, and whenever I do, it does not take long to charge. The noise cancellation is amazing, and I use it all of the time. The sound is amazing, and unlike a few different over-the-ear headphones I tried, the top part does not hurt my head after using them for a couple of hours. Definitely worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Wonderful Earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two Sonos speakers...the Beam and the Five. I wanted comfortable earphones to use mainly with the Beam while watching TV at night, and I figured a Sonus product would pair with them easily. The Sonos sounded great in the store (nice to be able to try then out in person), so although rather costly, I took the chance on the Ace. They are really wonderful...great sound, extremely comfortable on the ears. You can switch on the setting to block out background noise if necessary, and that part of it works fantastically. I turned it on to block the sound of a very loud air conditioner, and I couldn't hear the AC at all. Otherwise, without a lot of room noise you don't need that feature and you just keep it off. Connecting it to the TV/Beam system was fairly easy although not immediately obvious. You must use that Sonos app, and the only complaint I have is that Sonos should provide a good instruction sheet to make that connection part easier. I almost had to call Sonos for help, but I eventually figured it out. To Sonos: Please provide some sort of user manual! Otherwise, battery life seems great, and it comes with a nice protective case.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    So no noise Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Sonos fan for years now with few hiccups to complain about. These headphones are no exception. They are comfortable, well made and a solid performer . The noise cancelling is top notch and filters out fan noise in my room nicely. The movie experience is immersive with a realistic quality. Music is equally enjoyable and top notch. Are wired headphones better? I'm not willing to spend the thousands it would cost to find out. I was in the hifi industry for 25 years in my youth and can tell you it us easy to fall in search for perfection. Put these on and just enjoy your source material and spend your money on a nice steak or a trip to the beach.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    My new favorite headphone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Sonos Ace headphones for a week now, and they have completely changed how I experience music. The sound quality is incredible, with every note, from the highest highs to the deepest bass, coming through clearly. The sound is balanced, though not overly punchy, which I appreciate for a more natural listening experience. The lossless streaming and spatial audio make it feel like I’m right in the middle of the music. The noise cancellation is fantastic, blocking out all the background noise so I can focus entirely on what I’m listening to. But if I need to hear what’s happening around me, the Aware mode is super handy. They’re also really comfortable, with soft memory foam cushions and an adjustable band that fits perfectly. The battery life is fantastic, lasting up to 30 hours, and a quick 3-minute charge gives me another 3 hours of use. Calls are crystal clear too, thanks to the beamforming microphones. The controls are easy to use, and I love that the audio pauses automatically when I take the headphones off. Switching between devices is a breeze, and the Sonos app lets me tweak the settings to my liking. My favorite feature is the TV swap mode with the Sonos Arc – it’s perfect for late-night TV watching without disturbing anyone. Whether I’m listening to music, taking calls, or watching movies, these headphones provide an amazing experience. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic for Spoken Audio – Crisp, Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Sonos Ace headphones mainly for podcasts and audiobooks, and they’ve completely elevated the experience. Voices sound incredibly clear and natural—like the narrator is right in the room. The balance is perfect: rich enough to feel full-bodied but never muddy or overbearing. The comfort is another big win. I can wear them for hours without fatigue, and the noise cancellation keeps me focused, even in noisy environments. The build quality feels premium, and the seamless Bluetooth connection is exactly what I hoped for—quick, stable, and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Very seamelss to connect with my phone and computer. Also the Tv swap option is very nice. Generally pretty comfortable but can get hot after a while. Music wise is also pretty good alrhough i think airpod max is just slightly better, but they are so uncomfortable so its not worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Exceptional Sound Quality and Comfort

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sonos Ace headphones, and I must say, I am thoroughly impressed. The sound quality is exceptional, delivering crisp highs, rich mids, and deep, satisfying bass that enhances every genre of music I enjoy. Whether it's classical, rock, or electronic, these headphones handle it all with clarity and depth. Comfort is another standout feature. The ear cups are plush and provide a perfect fit that stays comfortable even during extended listening sessions. The design is sleek and modern, and the materials used feel durable yet lightweight. The Bluetooth connectivity works flawlessly, allowing me to move around freely without worrying about wires. The battery life is impressive, lasting for hours on a single charge, making them ideal for long trips or daily commutes. Overall, the Sonos Ace headphones have exceeded my expectations in every way. If you're looking for headphones that combine top-notch sound quality, comfort, and stylish design, look no further. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Elegant Sound Meets All-Day Comfort

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos Ace delivers rich, immersive sound, excellent ANC, and lightweight comfort. Features like spatial audio, 30‑hour battery, and seamless Sonos TV audio swap justify the premium price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sonos missed the mark to differntiate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Ace headphones present a mixed bag. For those already invested in the Sonos ecosystem, such as those who own a Sonos Arc, the Ace could be a worthwhile addition. However, if you already own high-end headphones like the Apple AirPods Max (APM), Sony WH-1000XM5, Bose QC Ultra, or Focal Bathys, the Ace might not offer enough to justify the investment. The headphone market is competitive, and alternatives like the Focal Bathys and Apple APM stand out at this price point. Sonos missed an opportunity to differentiate the Ace in a crowded marketplace, especially considering their strong brand and technological prowess. Notably, the Ace lacks features like Hi-Fi, Lossless sound over Wi-Fi, and the ability to play music from the Sonos app, which is significant oversights. In terms of sound quality, the Ace delivers loud and satisfying bass but lacks the depth and refinement of the Bathys. The mid-range and vocal clarity are decent but do not match the detailed and immersive experience provided by the Bathys. Instrumental separation is also not as tight, making the soundstage feel less defined. I find the sound stage and audio quality slightly below the Apple APM, but that may just be my personal preference. The Ace excels in comfort, being the most comfortable headphones I've worn since the Bose QC45s. The APM, while providing good sound quality, is heavy and can become fatiguing quickly. The Bathys are comfortable but have smaller ear cups. For Active Noise Cancellation (ANC), the Ace and APM perform equally well, while the Bathys fall short, especially for frequent travelers. In terms of Dolby Atmos, the APM outperforms the Ace, which does not effectively utilize this feature, and the Bathys do not support it at all. Overall, while the Sonos Ace offers solid performance, especially in comfort and sound quality, it does not surpass the excellence of the Focal Bathys and is almost on part with the APM. I personally don't see a compelling reason to choose over other high-end headphones.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      It sounds like you've thoroughly evaluated the Sonos Ace headphones against other high-end options. Thank you for your feedback. It is insights like yours that continue to help us make a difference with our products! john.milton

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    BEAST!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Arc headphones have truly redefined my listening experience, setting a new standard for audio quality and comfort. From the moment I unboxed them, I was struck by their sleek design and premium feel. The minimalist aesthetic is both elegant and modern, making them a perfect accessory for any setting. Sound Quality: 10/10 The standout feature of the Sonos Arc headphones is undoubtedly the incredible sound quality. The audio experience is immersive, with rich, deep bass that doesn’t overpower the mids and highs. Whether I’m listening to classical symphonies or modern pop tracks, every detail is crystal clear. The surround sound capability is a game changer, making movies and gaming feel more lifelike than ever. The spatial audio technology creates an enveloping soundstage that truly pulls you into the experience. Comfort: 9/10 Comfort is crucial for long listening sessions, and Sonos has nailed it. The ear cups are plush and breathable, while the adjustable headband ensures a perfect fit. I can wear them for hours without any discomfort, which is a significant plus for both music lovers and gamers alike. The lightweight design makes them easy to wear, and I appreciate the thoughtful engineering that keeps them snug but not too tight. Battery Life: 9/10 With impressive battery life, the Sonos Arc headphones can last through extended listening sessions without needing a recharge. The quick charging feature is also a nice touch, allowing me to get back to my favorite tunes in no time. Connectivity: 10/10 The connectivity options are seamless, whether I’m using Bluetooth or the Sonos app. Pairing is straightforward, and I’ve experienced no dropouts during use. The ability to integrate with my existing Sonos system is a fantastic bonus, allowing me to control my entire audio environment from one place. Features: 9/10 The touch controls are intuitive and responsive, making it easy to adjust volume or skip tracks without fumbling with buttons. The noise-cancellation feature is another highlight, effectively blocking out background noise, which is perfect for commuting or focusing in noisy environments. Value: 9/10 While the Sonos Arc headphones are on the premium side of the market, the quality and features justify the price. Given the performance and versatility, they are a worthy investment for anyone serious about their audio experience. Overall Impression: The Sonos Arc headphones are a testament to the brand’s commitment to quality and innovation. Whether you’re a casual listener or an audiophile, these headphones deliver an extraordinary sound experience that is hard to match. I can confidently say that these are the best headphones I’ve ever owned, and I highly recommend them to anyone looking to elevate their audio game.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    SONOS Ace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, noise cancellation, connectivity and comfort

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 4 out of 5 stars

    Sonos ace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy headphones. It feels like there not even on my head. The anc is amazing and the style of these are great

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned Bose Quiet Comforts and I like these even more. Sale price is sweet spot though, full price to me is too much. The handoff wirh Sonos arc is really great and an added bonus. Very comfortable and stylish. My only gripe is volume when connected via jack on an airplane is too low.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    A step in the right direction

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an opportunity to test these on a 11 hour flight, which is what this review is based on. Overall, these are a high quality build with premium materials. I love the magnetic detachable ear pads as a feature for easy replacement. The headphones are attractive, and the minimal branding is a big plus. Also, the price is a big obstacle given how many less expensive excellent competitors there are. Noise cancelling: this is where the Sonos is getting a 1 star ding. Compared to the Bose QC Ultra, I feel like the Bose have them beat. On the long flight, I was feeling a bit fatigued by the amount of plane and passenger noise that was making it's way through. I wear glasses, so it's always a factor that a bit of noise seeps in, but in this case, even when I took my glasses off, the Bose seem to do a better job of silencing plane noise. Sound quality: great sounding headphones, as you would expect from a Sonos product. I have no complaints. Comfort: I liked the shape and fit initially, but I felt a sense of relief when I removed them as the big cups started to feel a bit heavy and large compared to the Bose. I have a pretty average sized head (I think) and these definitely wouldn't bother me if I was wearing them for less time - maybe commuting on a train. For the longer flight, I wished they were lighter. Minor note: the power button is on the bottom of the left side. I found that I was inadvertently turning off the headphones with my thumb when I went to make fit adjustments. A small but notable design flaw. Final thoughts: in the end, I decided to return these in favor of sticking with my Bose QC Ultra. For the premium price, the noise cancelling on the Bose is better and less expensive. When Sonos comes with an Ace V2, it is going to be a big winner. They are going to get better at this, and these are definitely a step in the right direction, just not for me right now.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for providing such a detailed review of the Sonos Ace headphones based on your experience. Your detailed feedback highlights important aspects of the Sonos Ace headphones, particularly for those considering them for long flights or extended use. Thank you for sharing your insights and we look forward to the day you return back to Sonos Ace! john.milton

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