Customer Ratings & Reviews
- Model:
- ACEG1US1
- SKU:
- 10188868
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
to a friend
Annoying experience.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought excellent condition open box. Was supposed to have all accessories but didn’t have the charger or case. Store employee told me “well you can buy them new instead if you want”. Returned and did not replace because I did not find them to be worth the hassle or frustration.
No, I would not recommend this to a friendGreat sound for Sonos users
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound but does not compare to AirPods Pro. Great for anyone in the Sonos eco system
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your feedback! We're glad to hear you find the Sonos Ace beneficial within the Sonos ecosystem. We understand that sound preferences can vary, and we're always striving to improve. If you have any specific suggestions or features you'd like to see, please let us know!
Okay product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after a week of use. Sounds were not rich or deep.
No, I would not recommend this to a friendThey alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it last month but alresdy having sound issues, iv used them a couple times but tje sound seems to cut off from left side
No, I would not recommend this to a friendBad setup experience inside Sonos app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to Bluetooth outside the app but won’t set up Bluetooth inside the Sonos app, so I can’t add it.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .If you're having trouble setting up your Sonos Ace with Bluetooth via the Sonos app, but it connects fine outside the app, here are some steps to help troubleshoot and resolve the issue:
Troubleshooting Steps
Check App Version:
Update: Ensure you have the latest version of the Sonos app installed. Updates often include bug fixes and improvements.
Bluetooth Pairing:
Remove and Re-Pair: Forget the Bluetooth connection on your device and try pairing the Sonos Ace again.
Reset Bluetooth: On the Sonos Ace, perform a Bluetooth reset. Check the user manual for instructions on how to do this.
App Permissions:
Permissions: Make sure the Sonos app has all necessary permissions, including access to Bluetooth and location services on your device.
Sonos Support:
Contact Support: If the issue persists, reach out to Sonos customer support via support.sonos.com. Provide them with detailed information about the problem and the steps you’ve already taken.
By following these steps, you should be able to resolve the issue with setting up Bluetooth for your Sonos Ace through the app. If not, Sonos support should be able to provide more tailored assistance.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality on everything the Bose headphones are much better
No, I would not recommend this to a friendDoesn’t fit properly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t fit my head and less than 90 days after buying them returning is not an option. For $450 dollars one expects the item to perform. Not the case with these. It’s a shame.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm really sorry to hear that the Sonos Ace headphones didn't meet your expectations, especially considering the investment you made. I understand how frustrating it must be for the fit to be uncomfortable and then to feel like there's no option for return. We recommend reaching out to our support team to discuss options, whether it’s a fit adjustment or further assistance to ensure you're satisfied with your purchase. We genuinely want to make this right for you. Feel free to reach out at support.sonos.com.
Comfortable and high sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own several different high end/over-ears head phones including brands by Bose and Apple. I love the Sonos Ace for a number of reasons: sound quality, comfort and ease of control use. I have used them on a couple of long airplane trips and they are my new "go to" headphones for this purpose.
I would recommend this to a friendA Great Pair of Headphones Depending on What You L
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m an audiophile and have just about every pair of wireless headphones in the mid ($325-$500) range. I’m certainly not going to compare these to my $800+ audiophile cans, but for that mid-range, there’s a lot to like here. No doubt the materials are higher quality. The soundstage sounds wider than the Bose Quiet Comfort and the Sony W-HYZ?? to my ears. There is a greater separation of instruments. The simple, buttons are SO much better than the annoying swiping motions of the Sony. Noise cancellation is not best in class but very very close. I like them for all their unique qualities and design.
I would recommend this to a friendLove it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far. The build quality and sound is amazing. No complaints yet.
I would recommend this to a friend