Customer Ratings & Reviews
- Model:
- ACEG1US1
- SKU:
- 10853485
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
to a friend
Great pair of headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones look and feel very premium. The sound quality is very clear, with tight bass.
I would recommend this to a friendDecent sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moved from sennheiser since I have Sonos setup in home. Wish had more bass
I would recommend this to a friendOk sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are high quality when you look at them and use the features but they sound ehh ok I guess. I expected more from that price point but my beats sound just as good. I still like them though just because they’re cool
I would recommend this to a friendGreat Buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great song and enjoy the capability to use the equalizer to custom sound to my liking.
I would recommend this to a friendSonos headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb sound quality and noise cancelling. Clean sound, definitely worth the price
I would recommend this to a friendsonos ace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent easy to install and adjust the sound, little by little I will look for the other elements for the Sonos system
I would recommend this to a friendSonos is great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos is great. They give us the chocolate cake. Headphones even better.
I would recommend this to a friendAudSono
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cancel noise works and easy the funtions i love it
I would recommend this to a friendCumbersome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and unmatched with comparable products. However, pairing — which should be simple — is consistently a pain. Switching between devices is cumbersome at best. My iPad can never recognize them. The controls are not intuitive. Even the case — made out of some sort of felt — is flimsy and easily scuffed. At this price point, I found these frustrating and will be seeking to return/exchange them for the similar Apple or Beats product.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for taking the time to share your experience with the Sonos Ace. While I’m glad to hear you appreciated the sound quality, I deeply regret the frustration you’ve encountered with pairing, switching devices, and other aspects of the product. We strive to provide not only incredible sound but also a seamless user experience, and I’m sorry to hear that we fell short in this case.
Regarding the challenges you mentioned:
Pairing and Switching Devices:
Ensure that your Sonos Ace is updated to the latest firmware via the Sonos app. Updates often include improvements for connectivity and performance.
For seamless switching between devices, try resetting the Bluetooth connection on the Ace by pressing and holding the pairing button until the LED blinks. Then reconnect your devices one at a time to establish a stable connection.
If your iPad consistently struggles to recognize the device, restarting the iPad's Bluetooth or “forgetting” and re-pairing the Ace may help resolve the issue.
Case Concerns:
I understand your concerns about the case material. While it’s designed for portability, we certainly appreciate your feedback.
I completely understand your frustration and your decision to consider an exchange. However, if you’re open to giving the Ace another chance, our support team is here to guide you through troubleshooting or answer any questions to make the experience more intuitive and enjoyable.
Thank you again for your feedback—it’s vital to helping us improve both our products and your experience. If there’s anything else I can assist you with, please don’t hesitate to reach out.
Fliers look here
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a long distance fliers dream! Super comfortable and great battery.
I would recommend this to a friend
Comfortable and lots of bass
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable, but they pretty much just have bass.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello Drake, Thank you for your feedback on Sonos Ace. It's good to know you find them comfortable, but we are sorry to hear that the sound balance isn't meeting your expectations. If you prefer a more balanced sound profile, you can adjust the EQ settings in the Sonos app to reduce the bass and enhance other frequencies. If you need help with this or have any other questions, feel free to reach out!
Sonos Ace
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s awesome great sound !!… I totally recommend the product Sonos the best
I would recommend this to a friendGreat Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are "Awesome". Work perfectly with the Sonos ARC sound bar.
I would recommend this to a friendSonos ace
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had lots of trouble linking the ace and finally got it but it drops out often. You can’t use the ace and still have sound coming out of the arc soundbar. On the other had they do help with dialogue and they do sound very good.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience with the Sonos Ace. I’m sorry to hear about the difficulties you faced in linking the Ace and the frequent dropouts, which I know can be frustrating. It's great to hear that the Ace enhances dialogue and delivers good sound quality, but the connectivity issues shouldn't detract from your overall experience. Please don’t hesitate to reach out to Sonos support at support.sonos.com for more in-depth assistance. We want to ensure your system works flawlessly!
Swap function.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone sound great love the swap function.
I would recommend this to a friendGreat Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best Sonos products I’ve ever owned. Just love these headphones.
I would recommend this to a friendBest Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, excellent noise canceling, and great sound quality
I would recommend this to a friendThe Best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely, the best earphones on the market today!
I would recommend this to a friendVery good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well done it’s comfortable and easy to adjust and control
I would recommend this to a friendReview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound. Best I have had so for. Great value compared to others.
I would recommend this to a friend