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Customer Ratings & Reviews

$369.99
Save $29.01
Comp. Value: $399.00

Customer reviews

Rating 4.5 out of 5 stars with 537 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 537 reviews
  • Rated 5 out of 5 stars

    Excellent Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Certainly the best headset I have used. No issues at all

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great song and enjoy the capability to use the equalizer to custom sound to my liking.

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Decent sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved from sennheiser since I have Sonos setup in home. Wish had more bass

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Ace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything after use is great. I still want some improvement in design to make to adjust weight.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb sound quality and noise cancelling. Clean sound, definitely worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos is great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos is great. They give us the chocolate cake. Headphones even better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was great but unfortunately returned due to a static problem

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fliers look here

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a long distance fliers dream! Super comfortable and great battery.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Comfortable and lots of bass

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable, but they pretty much just have bass.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Hello Drake, Thank you for your feedback on Sonos Ace. It's good to know you find them comfortable, but we are sorry to hear that the sound balance isn't meeting your expectations. If you prefer a more balanced sound profile, you can adjust the EQ settings in the Sonos app to reduce the bass and enhance other frequencies. If you need help with this or have any other questions, feel free to reach out! john.milton

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Ace

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome great sound !!… I totally recommend the product Sonos the best

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are "Awesome". Work perfectly with the Sonos ARC sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AudSono

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cancel noise works and easy the funtions i love it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ok sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are high quality when you look at them and use the features but they sound ehh ok I guess. I expected more from that price point but my beats sound just as good. I still like them though just because they’re cool

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best Sonos products I’ve ever owned. Just love these headphones.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Buyer Regret

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these to replace a pair of list sennheiser OTE noise canceling that I had lost. Was told the sound was amazing and decided to try these Sonos. Buyer regret … first the case what a flimsy piece of garbage. It’s like cardboard and zipper sticks. Headset on an airplane which is why I purchased is so so, my absolute worst item though is I was able to connect both phs to my sennheisers at same time and could listen to music then take a call on the other. Can’t on these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, excellent noise canceling, and great sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound. Best I have had so for. Great value compared to others.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Swap function.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone sound great love the swap function.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design

    Rated 1 out of 5 stars

    Dissapointing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They seemed great at first. The sound is muffled, specifically vocals, but I kind of liked it. The design and comfort is amazing. They broke after 3 days though. A buzzing in the right ear cup. A huge problem from what I saw online. Apparently Sonos can’t make a reliable device that you would expect at this price point. Im going to return them. I cant risk $450 headphones going bad.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earphones. ?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for beginning earphones. Ear pieces a bit stiff. Great sound.

    I would recommend this to a friend