Customer Ratings & Reviews
- Model:
- ACEG1US1
- SKU:
- 10853485
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sonos ace
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had lots of trouble linking the ace and finally got it but it drops out often. You can’t use the ace and still have sound coming out of the arc soundbar. On the other had they do help with dialogue and they do sound very good.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience with the Sonos Ace. I’m sorry to hear about the difficulties you faced in linking the Ace and the frequent dropouts, which I know can be frustrating. It's great to hear that the Ace enhances dialogue and delivers good sound quality, but the connectivity issues shouldn't detract from your overall experience. Please don’t hesitate to reach out to Sonos support at support.sonos.com for more in-depth assistance. We want to ensure your system works flawlessly!
- Pros mentioned:Sound quality
Cumbersome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and unmatched with comparable products. However, pairing — which should be simple — is consistently a pain. Switching between devices is cumbersome at best. My iPad can never recognize them. The controls are not intuitive. Even the case — made out of some sort of felt — is flimsy and easily scuffed. At this price point, I found these frustrating and will be seeking to return/exchange them for the similar Apple or Beats product.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for taking the time to share your experience with the Sonos Ace. While I’m glad to hear you appreciated the sound quality, I deeply regret the frustration you’ve encountered with pairing, switching devices, and other aspects of the product. We strive to provide not only incredible sound but also a seamless user experience, and I’m sorry to hear that we fell short in this case.
Regarding the challenges you mentioned:
Pairing and Switching Devices:
Ensure that your Sonos Ace is updated to the latest firmware via the Sonos app. Updates often include improvements for connectivity and performance.
For seamless switching between devices, try resetting the Bluetooth connection on the Ace by pressing and holding the pairing button until the LED blinks. Then reconnect your devices one at a time to establish a stable connection.
If your iPad consistently struggles to recognize the device, restarting the iPad's Bluetooth or “forgetting” and re-pairing the Ace may help resolve the issue.
Case Concerns:
I understand your concerns about the case material. While it’s designed for portability, we certainly appreciate your feedback.
I completely understand your frustration and your decision to consider an exchange. However, if you’re open to giving the Ace another chance, our support team is here to guide you through troubleshooting or answer any questions to make the experience more intuitive and enjoyable.
Thank you again for your feedback—it’s vital to helping us improve both our products and your experience. If there’s anything else I can assist you with, please don’t hesitate to reach out.
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and works seamlessly with my Sonos Arc.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and very nice premium built highly recommended!
I would recommend this to a friend - Pros mentioned:Weight
Light and powerful!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Loved it and it is so light I forget I am wearing it.
I would recommend this to a friend - Cons mentioned:Price
Love these Ave headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product even though a bit expensive. But worth it.
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphones. Weak app.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, but app is a little lackluster. Recommend.
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your feedback and recommendation! We're glad to hear you think the headphones are good. We appreciate your input about the app and will continue to work on improving it. Enjoy your listening experience!
Sonos headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos headphones are great and easy to handle with the TV.
I would recommend this to a friend- Pros mentioned:Sound quality
Sonos Ace best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing.i have arc sound bar with 2 back 300
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for being such a loyal Sonos customer. Let us know how you liked the new audio swap feature from your Sonos Arc over to Sonos Ace!
- Pros mentioned:Sound quality
Great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos does it again! It is great quality build and sound!
I would recommend this to a friend - Pros mentioned:Sound quality
Good sounding headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great and was cheaper than the AirPod Max
I would recommend this to a friend sonos ace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent easy to install and adjust the sound, little by little I will look for the other elements for the Sonos system
I would recommend this to a friend- Pros mentioned:Sound quality
Bought it but returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear cups make your Ears hot can’t wear them for a long time or hot Texas weather. Sound amazing as expected from sonos but you can get that sound quality from other good brands headphones
I would recommend this to a friend - Pros mentioned:Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, what I'm always waiting for.
I would recommend this to a friend A Big SONOS Fan, but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have SONOS all throughout the house and am a big fan. I hoped the headphones would have been a slam dunk, but they aren't. I expected a big, rich sound but they fall a little short.
I would recommend this to a friendSonos head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gabe as gift. He preferred his old head phones from Apple.
No, I would not recommend this to a friendSounds great for short-term listening
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your mileage may vary but the earcups were small for my ears causing it to be difficult for longer sessions. Went back to my Bose QC45 for comfort that I already had. In terms of sound, it wasn't as impressive as the other Sonos products where I usually know it sounds excellent without any tweaks. The sound felt a little hollow but I am also generally using my Sennheiser HD 600 with a DAC so my take may not be representative. Audio swap with the Arc soundbar is definitely a reason to grab this if you're interested because it also works when gaming on the PS5. Other than that, maybe wait for a price drop for better value.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Your experience with audio quality and comfort preferences are valuable considerations when choosing headphones. Thanks for sharing your insights!
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well done it’s comfortable and easy to adjust and control
I would recommend this to a friendThe Best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely, the best earphones on the market today!
I would recommend this to a friendBetter after the most recent update
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good, and now they're great. Totally worth the price that i paid for them.
I would recommend this to a friend