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Customer Ratings & Reviews

$368.99
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The comparable value is $399.00

Customer reviews

Rating 4.5 out of 5 stars with 577 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

87%
would recommend
to a friend

Customers are saying

Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 577 reviews
  • Rated 5 out of 5 stars

    Great for our home system & hard of hearing family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent as part of our home Sonos system, have two so we can both listen to our music or TV shows at a volume that works, only wish Sonos would allow simultaneous speakers & one headphone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SATISFACTORY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent in overall quality. Very satisfactory. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones with a cool gimmick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones! I like them as much as my old Sony ones, which were also great. The Sonos gimmick of pulling TV sound from your soundbar is pretty neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect addition to my Sonos home. Easy handoff from my Sonos Arc to the headphones for private tv watching without waking up the household.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good build quality. Pleasing design. However the sound just not good. Its technically excellent, but sounds digital and fake.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, like all Sonos products! Excellent quality and sound! Finally went on sale $100 off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphones I’ve ever had. Excellent noise cancellation and sound quality. Supremely comfortable, can be worn for hours without fatigue, and great battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    beats out the airpod max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i'm glad i went this route. Way better and more comfortable than the airpod max also a lot cheaper. you can get on sale for as low as $299 almost 2 for the price ofd one air max. so i got one for me and one for my daughter

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tired of Waiting for Lossless on AirPods Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold my AirPods Max and bought the Sonos Ace headphones. Sole reason is the availability of Lossless (only thru Sonos supplied cables). I live in Apple world. I'm guessing the Ace headphones would be a bigger hit if Bluetooth Lossless on IOS devices was available like they are for Android devices using the latest SnapDragon chip. Sucks they do not. Come on Sonos..... fix this. The Ace headphones don't let you down. If Bluetooth Lossless ever does become available on AirPod Max, I'm going back to them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Amazing sound! Noise canceling is second to none.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the fit of these headphones and the build quality is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply lovely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality! I really love this product, I have tried the apple ones before but I think that this ones are really good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible active noise cancellation, it's as if there is no one around you. A little bit warm on the ears once placed, but a great piece of technology. Had troubles with the initial setup by Sonos Aftersales Service was proactive and helpful to get it sorted.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for meetings. Was a good buy. Good noise cancellation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    upgrade for AirPods Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swapped my Apple AirPods Max for these. Totally happy I did. So much lighter and more comfortable and they sound amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use very clear,and love the way you can change the volume while on

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice, but wait until they go on sale

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are certainly nice headphones but can’t compete at their current price in such a crowded premium headphone market. If you have a supported Sonos soundbar these will be more appealing, but if not it’s harder to choose the Sonos Ace over comparable offerings from Sony or Bose. The Sonos Ace were comfortable enough and sounded good in ANC mode. Transparency mode had a slight hiss, but hopefully Sonos will fix that with a software update. The earcups did get a bit warm after wearing them for a while, but not terrible. I expect that sooner or later these will go on sale similar to Bose QC Ultra. When they do the decision on which to get will be more difficult. But for now Sonos Ace are hard to justify unless you have a Sonos soundbar.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for sharing your feedback on Sonos Ace. We value the insight you shared and look forward to winning you over with continued feature updates. john.milton

  • Rated 5 out of 5 stars

    Sonos is leading in the Sound Entertainment Indust

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clearest sound from any earphones I have ever purchased. Worth the cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were a very good upgrade. ANC is awesome and music sounds great

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Wonderful!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Wonderful pair of headphones! Great ANC and sound quality

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      We are glad you found them delightful! john.milton