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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.5 out of 5 stars with 577 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

87%
would recommend
to a friend

Customers are saying

Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 577 reviews
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Give a 4 only allow Sonos arc , I got 2 beam won’t connect, hopefully an update in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these headphones instead of the apple max, these are great quality and amazing sound

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The sound is heard very low

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very low, it gets uncomfortable after a while.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good headphone with bells but no whistles

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of the headphones and i wanted to be the best thing since slice bread but what happened was i already had better. I tried to like them but the sound quality was not competing with the AirPods Max i do like the look of. Them and how light they feel on your ears

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best over ear headphones ive ever had. I love them!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    good

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] very good. comfortable. not my style. i prefer airpod max’s for the amount of money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, feels good and seems minimal. However, there is weight to it. I do feel it on my crown

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good overall quality, sound quality is relative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the product was definitely high. However, I was not impressed by the sound quality. While it was very good, it wasn’t what I needed for my music studio.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonos ace review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound .. missing a.lot of features through the app. If it was 50 dollars less. Better deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it. Great sound quality. I love traveling with them.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Comfortable and lots of bass

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] These headphones are very comfortable, but they pretty much just have bass.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Hello Drake, Thank you for your feedback on Sonos Ace. It's good to know you find them comfortable, but we are sorry to hear that the sound balance isn't meeting your expectations. If you prefer a more balanced sound profile, you can adjust the EQ settings in the Sonos app to reduce the bass and enhance other frequencies. If you need help with this or have any other questions, feel free to reach out! john.milton

  • Rated 5 out of 5 stars

    Pricey but awesome product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pricey but an awesome product. It was a birthday gift and the recipient absolutely loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using these headphones everyday for work and play. Im happy with the choice I made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great first shot by Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man, these are good, actually they’re great. Thanks Sonos!

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      No, Thank you for the amazing review! john.milton

  • Rated 5 out of 5 stars

    Wonderful Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. Works flawlessly with ARC. Highly recommend. Noise cancellation works great too.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for being a loyal Sonos customer! Glad to hear the audio swap feature is a hit in your home! john.milton

  • Rated 4 out of 5 stars

    Sound was amazing but

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hard for others to hear me on ap but sound was amazing with audio

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best one yet! Classic look!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sold my AirPod Max! Gosh fell in love these these and their minimalism look ✨✨✨

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pair of headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones look and feel very premium. The sound quality is very clear, with tight bass.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Built and sounds like a tank.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average headphones, 2 band eq, mediocre sound quality. Build quality is great btw

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and very good quality. Wish I had waited for sales.

    I would recommend this to a friend