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Customer Ratings & Reviews

$399.00

Customer reviews

Rating 4.5 out of 5 stars with 576 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

87%
would recommend
to a friend

Customers are saying

Customers are positive about the Ace Wireless Over-the-Ear Headphones with Active Noise Cancellation's sound quality, comfort, and battery life. Many also appreciate the lightweight design and connectivity options. However, some customers feel the bass is lacking and the headphones are not worth the high price. There are also a few comments on the volume not being loud enough, the app needing improvement, and the headphones getting a little warm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 576 reviews
  • Rated 5 out of 5 stars

    I love it, love it, love it!! You will also.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are wonderful you will not be disappointed. The noise canceling is absolutely phenomenal. The removable magnetic earpieces are cozy and comfortable and stay put on your ears. The adjustable headband stays put where you set it. Easy to use buttons on the earcups. With the app you're able to set the base treble balance. Has spacial awareness feature so when you move your head the sound will follow. Has a 30 hour play time. Comes in 2 colors. I have the white. Also comes with c cable charge wire and 4mm cable, even cable pouch is magnetic. Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos is how I roll

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Sonos but was unsure if I was going to like these headphones. I was pleasantly surprised buy the quality of the headphones and love the way they sound. I have used on the plane for trips, the noise cancellation was great.battery life is son long I didn’t charge these until after 3 days of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dynamic head tracking in the spatial audio. Make it feel like the sound is truly around you. You become almost entrenched in movies. Truly a game changer; great battery life,good to wear for extended time and the aware mode let you know everything that's going on. Highly recommend it for long flights or long road trips.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For me, it's perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi i used all premium headphone from apple, B&W, sony, Jabra, Bose, B&O and more. before i bought this unit I saw a lot of hatred from some of youtube reviewer so I was not sure to buy it. then I said let me check it out so i got it. for me, it's the most comfortable headphone (even more than the Bose quiet comfort ultra). The sound is great and i increased the treble in the app so it became perfect for my test. i recommended to people. FYI, i don't care about Sonos speaker/TV swap function. so i rate it a a headphone only.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very comfortable headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the headphones coming from a bose nc700, the headband and the ear cups were extremely comfortable. The only issue is the soundstage being a bit narrow and the app being treated as a music player primarily. Feels like the headphone is just hidden under layers of the sonos ecosystem. The sound bar sync feature worked perfectly with my sonos beam 2 however

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone with punching bass. And good part is that it had has a great battery backup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great, comfortable, lite weight, and being able connect to my ARC is a nice feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Ace - Great quality and sound headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great. I truly enjoy them. I also have a pair of Bowers & Wilkins PX8. I really enjoy the Sonos using with the Sonos App and Apple music getting Dollby Atmos and lossless quality. The other great perk is I have Sonos surround system and the using them in place of the Ultra Sound bar is great when you don't want to wake the family up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10 stars!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of $100 ANC headphones that I liked until I tried these. If you have an ARC soundbar, these will take over audio if you need to keep it quiet and Dolby ATMOS on these is unbelievable. Just keep in mind that you need an iPhone to enable this feature. An Android won't work. Once you enable the audio switch between the ARC and the ACE, you don't need to use a phone to switch. You do that on the "content" button of the headphones. Best ANC headphones I've ever heard!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Best Noise Cancelling Headphones

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos has created a game changer that provides true noise canceling headphones. I could be standing 4 feet away from someone who is talking away and I am not able to hear them AT ALL. Turn on passive mode and you can continue to listen to your music while talking to those around you. Headphones are very comfortable and not heavy at all. My wife and I will not use any other especially while flying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones going

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. Sleek, stylish and most importantly excellent sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great style comfort and sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really enjoyed the sonos ace. They are built bery well, they are comfortable enough to wear all day. The sound is immersive and is great for all media types. I think they are a great value for the price as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricy but Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though the list price is a bit high for a set of noise canceling headphones, these are amazing! The clarity and separation of each element of a piece of music is stunning. If I have any complaints about these headphones, and this is very minimal, it is that the base is just a touch too heavy for my liking. I can probably adjust that in the app though. The set up was super easy using the app. I’ve read that the set up is easy without the app as well. Sonos makes a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with this purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear and the sound quality is very good. I especially like the ability to use it with my soundbar when I need to consider others when watching tv late at night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned both Apple Air Pod Max and Sony XM4. Both are very good but the Sony Ace overall is my favorite. The fit is by far the most comfortable as the Apple Max is way too heavy and bulky and the Sonys hurt after 2-3 hours. Neither is any good for travel. The sound of Ace and Max are both excellent and Sony is pretty good but are also 4 yrs old. The cases for the Ace and the Sony are both excellent. Don't even talk about Max case. But for me being a Sonos soundbar Arc customer, thats where the Ace is way ahead. Switching to watching a movie in Dolby Atoms via the Arc to the Ace is a push one button solution and so simple and the sound of the Ace in Dolby Atmos is incredible. Finally, the noise cancelling is the best over Max and Sony. The biggest compliment I can give the Ace is traveling on a plane, almost pure silent experience and falling asleep and sleeping soundly for 4-5 hours. Very good product and worth the price in my opinion.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you so much for your detailed and positive review! We're thrilled to hear that the Sonos Ace has exceeded your expectations, particularly in comfort, sound quality, and its seamless integration with your Sonos Arc. It's great to know that you're enjoying the Dolby Atmos experience and finding the noise cancellation to be superior. We appreciate your feedback and are glad Sonos Ace has enhanced your travel and movie-watching experiences. If you have any more insights or feedback in the future, please feel free to share. Enjoy your Sonos Ace headphones! john.milton

  • Rated 5 out of 5 stars

    Ace or Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend. It was either this or Max. I have everything apple but when i got the Sonos Arc i knew i had to have the Sonos Ace. Super light weight. Noise cancellation is 10/10. Amazing for the gym. Def invest in sweat covers for the gym.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall headphones sound quality great and Immersive would love it more if it go be louder but it’s great nonetheless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Ace Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comfortable and sounds great. Paired easily with my devices and works seamlessly. Battery last forever!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre performance for the price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using products like the Bose quiet comfort and sony XM5 I was hoping to get a lot from sonos as it is supposed to be a reputable brand name. The bass response was veery disappointing. Although it was not as muddy but the low mids were more prevalent and the lower spectrum was rather little to no response starting from 40 below. The stereo image and binaural feel were rather impressive and noise cancellation was ok. I'd say the product is disappointing and I'd choose the XM5s over this any day

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Sound And Quality!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Headphones Sounds Stunning,I Left Amazed,Battery Long Lasting So Much And Pretty Easy To Use It With No Complication

    I would recommend this to a friend