Customer Ratings & Reviews

I set this up and turned on the TV. My wife was watching HGTV and she wanted to know wht the stange sound is. It sounds like some of the Bass frequencies are making a thud noise. I've tried it with other sources and it sounds like the product has the promise of being very good, however I would hold off spending any money on it until there is some resolution. Too expansive to sit with finger crossed hoping there is a fix.

For the money may want to consider something else. The new models already require a broader systems update to ensure sounds continuously flows without skipping a beat.

This device to not have a power off button you need to unplug it fron the wall if you dont want the soundbar on when people are asleep

Very impressive sound bar. This thing really fills the room with sound

Mine is a typical room. Carpeted, drywall, no funny corners. The sound quality is fair. The performance is fair. Alexa has very few features, its nothing like an actual Alexa or Echo. Over all, I wouldn't spend the money on this product.

I was excited getting the Sonos Arc sound bar and waited over a month to receive it . I used it everyday for 7 days . On the 7th day watched Suicide Squad 2 and noticed the base speaker crackling whenever deep base occurred during the movie. I returned it the next day and to Best Buy’s credit they are sending me a new on that will take yet another 21 days to be delivered. I’m hoping better luck with the next one !

Love this soundbar so glad I have a whole home audio solution!

The product never arrived and the customer service was awful. Please don’t buy from Best Buy, target customer service is even better.

bose was easier to use and there was no remote control.

Very good for smaller rooms. Clear sound and quality.

All around upgrade to the quality of my audio system.

spent 3 hours trying to connect to our wifi. it never connected. called support. couldn't understand much of what the person said. finally he gave me a different number to call. called that number. nobody answered. after 15 rings I just hung up. I have tried to call Sonos support. don't bother. they put you on an interminable hold.

Best products in the market still trying figure out the Dolby atmos

Sound quality is A+. Design factor is crappy. It is very large and ugly.

I purchased brand new 3 months ago and it already has hardware failure. Despite having a 1 year warranty, Sonos sent me a replacement that was refurbished and also had hardware issues. Unbelievable for a $1,000 soundbar. I spent $2,500 for a full system. Learn from my mistake. Sonos doesn’t stand behind their expensive product.

Purchased both arc and beam wanted to see which worked better in living room set up beam first 4 hrs later still not working gave up followed instructions videos and help from my son on Ohio unit wouldn’t connect to tv used hdmi and optical cables neither worked returning both tomorrow

Don’t buy into all the hype of the Sonos Arc. I got the whole setup (sound bar, base and rear speakers). I couldn’t get the surrounds to connect. The sound bar had extreme latency. I decided that it wasn’t worth keeping the system, so I returned it. Ultimately, I went with the Samsung 950 setup, and it works great.

Very good sounds like advertised would recommend to all

Worst buy ever! It just work for 1 year. It doesn’t connect to any devices. Don’t waste your money. Go with Boss or Sony.

Disappointed that the sound did not fill my expectation of clear voice. The Bose ear phones I use provide crisper sound and clear. The Sonos arc does not have Bluetooth and can not override it when I want to use my head phones. Sonos arc did not add any benefit while spending $815+.