Customer Ratings & Reviews
- Model:
- ARCG1US1BLK
- SKU:
- 11466181
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Dissapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that the sound did not fill my expectation of clear voice. The Bose ear phones I use provide crisper sound and clear. The Sonos arc does not have Bluetooth and can not override it when I want to use my head phones. Sonos arc did not add any benefit while spending $815+.
No, I would not recommend this to a friendUsed to be a great product and company. Now they'r
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had Sonos products for years and it hurts me to write this review after spending $3,000 on a home theater system a soundbar the sub and Era. 300s. I have to say handed out the most disappointing purchase I've ever made. What used to be a great company and great product is now atrocious, support is non-existent stay away from this company and these products
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm truly sorry to hear about your disappointing experience, especially after investing so much in a home theater system that should have brought you joy. It's frustrating when a brand you've relied on for years doesn't live up to your expectations, and I completely understand how let down you must feel.
If you're willing to give it another shot, here are some steps that might help:
Reach Out Again: I know it’s frustrating, but sometimes trying to connect with support through different channels, like phone or email can yield better results. Find out more at support.sonos.com
Look into Community Forums: Other users may have faced similar challenges and could have found solutions. Community forums, Reddit, or AV enthusiast groups can sometimes offer valuable insights.
Check for Updates: Ensuring all your devices have the latest firmware might help resolve some performance issues. Sometimes, a simple update can make a big difference.
Consider Professional Help: If the issues persist, you might want to consult a professional installer or technician to troubleshoot the setup and make sure everything is configured correctly.
I know it’s not what you expected, and I sincerely hope that these steps can help improve your experience with the system. We here at Sonos are working very hard to ensure we exceed your expectations. Stay tuned for more updates at blog.sonos.com.
sonos set up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they did not know how to set up my sonos for my phone and speaker sound
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money! Very disappointed in the overall sound quality. Definitely does not give even a little sound sound. Have to think I would have been better off with much less expensive speakers.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you very much for your review! We would recommend that you check your TV to ensure that it is putting out the proper audio format to Arc. This may need to be done on the TV and through any devices you would want audio from IE AppleTv, gaming console, ext. We're happy to get you up and running if you reach out to use at sonos.com/support
Too expansive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special………………………………………………………………………………………..
No, I would not recommend this to a friendGreat product but not excellent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item works great. However I would enjoy the product more if it had a better EQ in the setting mode. Meaning an EQ with mid sound and higher /treble pitch sound. When puts together in the surround sound mode, the output sound quality has too much lows muffles.
I would recommend this to a friendSound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has lots of weight to it. I haven’t used it yet since basement still in process of being finished but per the reviews it seems great.
I would recommend this to a friendNot worth the cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that impressed Average sound bar quality for 5X the cost
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Ok sound. Poor software. Useless salesman.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar was pushed on me by a salesman at my local Best Buy that blatantly lied in order to get me to buy this and the Sonos Sub. Once I got through the extensive steps to get it all set up, realized the salesman had lied and this sound system will in fact not link through google home to any other grouped speakers. This is a failure by Sonos and it is their responsibility to fix this engineering failure. The best buy sales rep would get one star for failing to know this factual information. I haven’t decided if I am going to return the set yet because the sound is pretty nice
No, I would not recommend this to a friend Does not work with many EArc Tvs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with many EArc enable TVs. You may think you are lucky, but after the first couple of weeks or longer, the sound will begin to cut in and out. Just look at the Sonos website for comments. It has been 5 months and they have not fixed the issue. If you want to buy an $800 Atmos sound bar and then disable EArc or plug it in via optical, go right ahead.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Buy the Polk MagniFi Mini AX
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the Sonos. The Polk system more natural sounding, smaller, half the price.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your feedback. We're truly sorry that the Sonos Arc did not meet your expectations, especially when it comes to sound quality and value. We understand that every customer has different preferences, and it’s disappointing to hear that the Arc didn’t align with your needs.
The Arc is designed to deliver immersive, high-quality sound, and we’re committed to ensuring our products provide an exceptional audio experience.
If you ever decide to reconsider Sonos in the future, we would be happy to assist you with any setup or tuning issues to ensure the Arc delivers the best possible sound. We also value your feedback as we continue to strive to improve and meet the expectations of all our customers.
Thank you again for your review, and we wish you all the best with your new system.
Audio Cutting off issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was totally happy for the first week of purchase. But then slowly experiencing the Audio cutting off issue. I am not able to enjoy any TV programs as the audio cuts off for 4-5 seconds intermittently and completely runing my experience. For $800 worth of Soundbar, I atealst expect audio to be available throughout my usage. I contacted Sonos through their community page, but not getting any prompt response. I really don't know what should I do at this point! I will wait for a week or two, if not I will have to return the Arc, along with two SLs and a SUB I bought it together for the Home Theatre experience.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you so much for reaching out to use with a review! The best place to get a hold of us is sonos.com/support! There you can choose the best option for you to contact us! We look forward to getting you up and running. Thank you very much for your purchase and trust in us. We hope to serve you soon!
Ask later
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t answer it’s not set up yet. Geek squad busy can’t come till the end of the month
I would recommend this to a friendLarge TV purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.haven't installed the product yet so i can't make an evaluation yet
I would recommend this to a friend- Pros mentioned:Bass
Sound bar Misconceptions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The supposedly worlds best sound bar is missing the basic outputs to optical and only 1 hdmi port. Sound was poor with too much bass and words ware not clear.
No, I would not recommend this to a friend No instructions so can’t review.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions on how to set up so still sitting next to the tv.
I would recommend this to a friendPretty expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fill the room, need to buy whole ecosystem to sound good
No, I would not recommend this to a friend- Cons mentioned:Price
Overrated and expensive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely mediocre sound bar and it is expensive! The fact that you can't add outside audio components and have to use a different app to control sound, music etc. is less than ideal. Save your money.
No, I would not recommend this to a friend Meh.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly don’t understand the hype it sounds good but is it worth almost $900. Nope
No, I would not recommend this to a friendCash Grab
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its too expensive. They should offer better bundle packages, which they do not. Sound quality is equivalent to a sony 4 piece valued at $200
No, I would not recommend this to a friend