Customer Ratings & Reviews
- Model:
- ARCG1US1BLK
- SKU:
- 11466181
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Muffled Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it today. I was using playbar before Arc. I think playbar is better than Arc. Because i never have any sound muffled experienced in playbar. But in arc when i played some deep bass songs. It sounds so bad. I don’t think this bar is worth it
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thanks for the review! We have heard this feedback in a small number of cases and are actively working to provide a fix soon!
Samsung turns off randomly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv turns off randomly now and won’t power back up with remotes. We were told by service team to simply unplug a cord in back of the tv and plug back in. STUPID. Doesn’t fix the problem
No, I would not recommend this to a friendNot as easy as they say to make it work
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They tell you its plug and play, Spent over 40 hours with SONUS support getting it to work
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience with the Arc. We are truly sorry to hear it’s taken such an extensive amount of time to get everything running. The Arc is designed to be a plug-and-play system, so we understand how frustrating this situation must be. If you're still experiencing issues, We would like to offer a few common troubleshooting tips that might help:
WiFi Setup: If there are multiple networks in your home, ensure your Arc and the Sonos app are on the same network. Sometimes, dual-band routers can cause connectivity challenges.
Firmware and App Updates: Check that both the Sonos app and your Arc are on the latest versions, as this can impact compatibility.
Factory Reset and Reinstall: As a last resort, a factory reset and fresh install can sometimes clear up lingering issues.
If you need additional support, please reach out, and we’ll do our best to get things resolved. We value your time and patience and want you to have a seamless experience enjoying your Arc. Feel free to reach us at support.sonos.com
Pitifulagain
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geeks came to install the Sonos Arc. But they could not as we had not recieved the mounting bar nor the TV. They were to come May 18th per email. Text, and phone call but no one showed up. They are suppose to come May 19, but will they?????
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. We're sorry you're having issues with installation from Geek Squad. We would love if you would consider rewriting your review once you've had time to experience your product, as the review is intended to be on our products and not on your experience with Best Buy. Best Buy does not monitor these and will likely not see it. Thank you for your consideration and we hope they get you up and running asap!
Underwhelming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited months to finally get the Sonos Arc just to be completely disappointed. The overall sound was underwhelming and lacked depth. The frequencies were all over the place and sounded muffled. Will be returning.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to review the Sonos Arc. We would recommend ensuring that your tv is outputting the proper audio codec. This can usually be done in the television settings.
Overpriced paperweight
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money. Customer service offers no help with diagnosing issues.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We’re very sorry to hear about your experience with customer service and that it didn’t meet your expectations. Our goal is to ensure that each customer feels supported, especially when troubleshooting issues. Please know we’re here to help, and we want to make this right for you. If you're experiencing specific issues with your Sonos Arc, please reach out to us directly through our support at support.sonos.com and we’ll work to resolve this for you as quickly as possible. Thank you for your feedback, and we’re committed to improving your experience with Sonos.
- Pros mentioned:Bass, Sound quality
Quite impressive!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Sony HT-Z9F Dolby Atmos soundbar with the surrounds. It was a great sounded setup, but always felt like something was missing. I recently purchased the Samsung HW-Q90R atmos soundbar to try out because it had fantastic reviews. It sounded decent (the surrounds are terrible), but it just sounded like a bunch of speakers jammed into a GIANT soundbar to get big sound. I ended up taking it back because the sony I currently own sounded better. I was finally able to get my hands on the Sonos Arc and the One SL surrounds. I have never owned a sonos product, so didnt really have high Hopes for the system. The setup is super straight forward and easy to setup. I tried it out before doing the trueplay room correction and it sounded great. The bass coming from just the soundbar itself and the surrounds (I haven't purchased the sub yet) was extremely tight and well rounded. I then ran the trueplay correction and wow, it really opened up the dialog and fine tuned everything else. Needless to say, I am definitely keeping the arc setup and am looking forward to it sounding even better once the speakers have broken in.
I would recommend this to a friend Best Buy No Showed Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure this would be the best sound bar I ever purchased - however Best Buy took my money and never came to install the sound bar. Eventually, I got refunded I then bought it directly from Sonos for a better price.
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi and thank you for taking the time to write a review. We would love if you considered rewriting your review as it's intended to tell us about your experience with our products and not Best Buy. Best Buy most likely will never see this review. Thanks for the consideration, and we hope you're loving your Sonos Arc!
PATHETIC BESTBUY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BESTBUY SENT ME A SONY USED SOUNDBAR NOT THE CORRECT Sonos Arc. I RETURNED THE INCORRECT SONY, AND WAS DENIED A REFUND! THEY STOLE MONEY FROM AN "ELITE" WHATEVER MEMBER THEY CALL YOU. THEY DO NOT CARE AB CUSTOMERS. CUSTOMER SERVICE IS PATHETIC TO SAY THE LEAST.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to write a review. We're terribly sorry that you received this experience. We would however, as you to reconsider this review as it's a review geared towards Best Buy and not our product. We understand your frustration and that this may be an inconvenience, but it's worth the ask! We hope that everything gets sorted out for you.
Poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish you could get your delivery and geek squad dates coordinated and correct to begin with. As was I would have a geek squad employee showing up without either of us having the sound bar to be installed. Very disappointed.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thanks for taking the time to write this review. We would love it if you'd consider changing your review once you've experienced our product, as this review is inteneded to reflect your experience with our products, and not with Best Buy or Geek Squad. They more than likely will not even see it. We'd love to help out however we can if you need it once you're up and running. Looking forward to filling your home with Tv sound and music!
Still waiting for my product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a Sonos Arc on 8/24/20. Today is 9/19/20 and it still has not been shipped! When I made the purchase the sales clerk told me it should ship in approximately one week. Now I have to pay for a product that I don't have nor can Best Buy tell me when it will ship.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for reviewing our product. We apologize for any inventory concerns. As we do our best to get product to you via our partners, supply is extremely limited because of the global pandemic, as well as the demand being extremely high. Thank you so much for your purchase. We know you will absolutely love it when you finally have it in your home!
Bad purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work I been with customer service for over two hours and they don’t help
No, I would not recommend this to a friendNot worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When hooked up to the TV the sound does not play at times... other times the sound doesn't match with peoples lips. JUNK! It doesn't come with a remote... and when hooked up the volume bar on my TV changes from numerical to a plus and minus. GARBAGE!!!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for leaving feedback! There were some known issues with eArc on certain tv's when Arc was plugged in. We would recommend updating your tv's latest firmware to download this fix as it's been released recently. We don't include a remote because who wants another remote to keep track of? You can just use the one your tv already uses!
Terrible service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered this item in a bundle, they canceled the one item, and refuse to give us our orginal price. Even though its their fault they canceled our speaker. Stealing money.
No, I would not recommend this to a friendUtter Garbage
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. No tech support. They simply don't care. Good luck, you're on your own! Oh, let's also not forget how they will discontinue support for your speakers that worked perfectly fine forcing you to trade them in on soaked that don't work.
No, I would not recommend this to a friendBest buy has terrible customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid best buy like the plague. They do not honor install or delivery dates. They will not refund either
No, I would not recommend this to a friendLousy Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it! Don't understand it, doesn't seem to do what we were told it would do. Not user friendly, geek squad comes and does a few things but I still have issues and have not been able to use it as was told I would.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Don't hesitate to reach out to us for support. We offer lifetime support on our products. Head over to sonos.com/support and reach out to us whichever way you prefer!
Horrible Support
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These products are all great but if you ever have an issue Sonos support is one of the worst in the industry. I would stick to just about anything else
I would recommend this to a friendtoo long
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the TV we purchased and the setup with decent, the wait we have had for the sonos Arc to be installed has pushed this to a 1 star. Waiting until May 21st before this will finally get installed
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you very much for taking the time to review Arc. We would love if you would consider changing your feedback based only on your experience with Arc and the product itself? Your review reflects only on our product, and does not impact Best Buy's installation experience or rating. If you feel that Arc is a one star product in itself, we're very sorry that you weren't happy with it!
Thanks for being a Total Tech Disaster
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i can give it zero stars I would. Back order nightmare Then 26 weeks without music or audio from my primary tv Geek squad still has not finished the set up
No, I would not recommend this to a friend