Customer Ratings & Reviews
- Model:
- ARCG1US1BLK
- SKU:
- 11466181
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Sonos arc defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it because it was making a crackling sound on the left hand side . Disappointed that this happened on this not so cheap item.
No, I would not recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have hearing issues and yhought this soundbar would help having the tv too loud for my family and it has not.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage to hard to use no remote stupid dialogue sounds horrible
No, I would not recommend this to a friendHorrible service from Magnolia, St. Petersburg, Fl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service from Magnolia, St. Petersburg, Florida. Placed order over six weeks ago and they do not give installation date and reply to my text massages, calls and emails.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello, we are very sorry for your experience. When you do get your Sonos set up, we would really appreciate your consideration in rewriting your review as this review is supposed to reflect your experience with our products, and not Best Buy. Unfortunately, Best Buy does not oversee these reviews. It comes to us manufacturers.
Can’t get it to work…
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.45 minutes of setup, can’t get it to do anything..
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .If you’re having trouble setting up your Sonos Arc, here are some steps to troubleshoot and hopefully resolve the issue:
Check Power and Connections:
Power Supply: Ensure the Sonos Arc is plugged into a working power outlet and the power cable is securely connected.
HDMI Connection: Verify that the HDMI cable is properly connected to the HDMI ARC port on your TV and the Sonos Arc.
Verify TV Settings:
HDMI ARC: Make sure your TV’s HDMI ARC (Audio Return Channel) is enabled. This setting might be in the TV’s audio or HDMI settings menu.
Audio Output: Set the TV’s audio output to “External Speaker” or “ARC” to direct sound through the Sonos Arc.
Update Sonos App:
Latest Version: Ensure you have the latest version of the Sonos app installed on your phone or tablet. Updates can fix bugs and improve functionality.
Reset Sonos Arc:
Factory Reset: If setup is still not working, try performing a factory reset on the Sonos Arc. To do this, press and hold the join button on the back of the Arc until the LED flashes orange and white, then release. This will reset the Arc to its factory settings.
Check Network Connection:
Wi-Fi: Ensure your Sonos Arc is connected to your home Wi-Fi network. The Sonos app should guide you through the setup process to connect the Arc to Wi-Fi.
Follow Sonos App Instructions:
Setup Wizard: Open the Sonos app and follow the setup instructions carefully. The app should guide you through each step to connect the Arc to your network and configure it with your TV.
Reboot Devices:
Restart: Restart your Sonos Arc, TV, and router. Sometimes, a fresh start can resolve connectivity issues.
Check for Interference:
Wireless Interference: Ensure there are no significant sources of interference that might be affecting the Wi-Fi signal or HDMI connection.
If you’ve tried these steps and still can’t get the Sonos Arc to work, contacting Sonos customer support at support.sonos.com may be necessary. They can provide specific guidance based on your situation and help you troubleshoot further.
Complicated Set-Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly complicated set-up especially with both Apple and Sony devices. Sonos Support gave me incorrect answers or refused to answer my questions.
No, I would not recommend this to a friendJoe Langone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.new app changed my phone and can't listen to music now
I would recommend this to a friendWhy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not on Best Buy. Sonos stated that their Arc was not Bluetooth compatible. They did not state that it would disable all Bluetooth functionality on a Samsung tv, ie airpods.
No, I would not recommend this to a friendSonos sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds the same as the original TV, and the sound is out of sync with the picture.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a horrible experience. Absolutely horrible. Still not installed. Complete incompetence. Please call
No, I would not recommend this to a friendn ot sure i hope it connects ill write afterwards
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it did not work i returned for the middle one,, need to set it up. ill Let U Know
No, I would not recommend this to a friendWon't support dolby atmos on Vizio OLEDs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar does not support dolby atmos with Vizio OLED TVs & Apple TV 4K. no matter what you do, the best you can get is dolby audio not dolby atmos.
No, I would not recommend this to a friend- Pros mentioned:Setup, Sound quality
Pretty impressive for a soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, i received this soundbar for Christmas and i have to say its pretty good for a soundbar. I set it up in the bedroom with a 55 inch TCl 4K tv and the sound is great for the room. We have a 7.1 system in the Living room and this sounds just as good for the space we have it in. My tv says it only has a arc output on the back however when i plugged in the sound bar and set it up it says earc as the output and is saying its giving me Dolby Atmos signal in the app, when playing things with atmos encoding. Set up was a breeze and i did the trueplay and it now sounds even better. It also has some bass to it which is nice, but since its bedroom use i will not be adding the sub to it but also don't feel i need it. I do wish it had its own remote but the app has been working well for me. I have also used it to stream Spotify and it worked flawlessly. I dont use voice assistant’s so have t played with that feature yet. We will see how it goes as time goes on with it but im pretty impressed it looks great and sounds great for what i am using it for and the room it is in. Also my PS5 sounds great when playing games thru it.
I would recommend this to a friend speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.along with the two sonos wireless Smart speakers it is not as good as the OLD speakers we had
No, I would not recommend this to a friendBest Buy and Terrible Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't have the product because our Sony TV has not been working for a month. Best Buy has been of no help in getting this fixed.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to review Arc. We would love it if you considered rewriting this review based on your experience with Arc once you have your TV as this review reflects on our product, and not the experience you've had with your tv/Best Buy. Thanks again!
POOR
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NO GOOD. DO NOT BUY THIS FOR LISTENING TO MUSIC VIDEOS
No, I would not recommend this to a friendSonos - Arc Soundbar with Dolby Atmos, Google Assi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be nice if I would get my sound bar. I paid for it almost a month ago and still it is not here.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for reviewing our product. We would love for you to consider redoing it once you have experienced Arc as this review is intended to give a review of the product itself. Unfortunately inventory restraints are pretty much everywhere and there's not much we can do about it on our end. Not to mention Best Buy doesn't really look at these reviews, just us vendors. Thanks for the consideration. We hope you love your Arc when you get it!
horrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad never came back to install sound bar again.
No, I would not recommend this to a friendPoor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did a very poor job on this. Additionally, I felt they were trying to be deceptive.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for writing a review. We ask that you wold consider changing your review when you have had time to experience our product as this review is meant to be a review of our products, and not of Best Buy. Best Buy does not monitor these reviews. We'd appreciate the consideration and we hope your issues gets ironed out asap!
Not worth the $
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was truly disappointing, especially for the cost. The sound really was no better than the tv alone
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for the review. We would recommend ensuring that A) the audio is being pushed to the soundbar and not through the TV speakers still, and B) that the proper audio codecs are being pushed out of the soundbar itself. This can all be done through the sound or audio settings on the TV. You should hear a vast difference between the TV and Arc. Usually we find one of these two things are the case.