Customer Ratings & Reviews

I've been a Sonos user for years and I was excited to receive my Arc. When it arrived I was surprised that Sonos essentially released it with a defect that affects the sound, specifically the bass. Many users in the Sonos support community forums have also reported the same. All Sonos has said is that they're aware of it and that it "seems like software". They've offered no timeline for a fix. I'm going to have to send it back. Assuming they fix it, maybe I'll buy another one.

I ordered a Sonos Arc with a Generation 3 Sub for having a replacement to my current LG Soundbar which I was excited to receive. Unfortunately BestBuy could not keep their delivery promise of same day on my birthday! Worse of all they charged me without a sign of a refund! I am unable to describe the product when I did not receive it!

Sonos is so fun to unpack. The set up was easy, just download the app first, everything syncs with Bluetooth.

Sound bar sounds good, but loses connection with app over and over again. Losing connection all the time makes playing music very frustrating, because of that I would not buy! Worthless!!!

When it works, it sounds great. Unfortunately the sound randomly cuts off several times a day/evening on certain streaming apps like YouTube TV, Netflix and Amazon Prime. We bought a new Sony TV X900H and this sound system and I would take back the old set up to get rid of this issue. After some online research, this is a known issue between Sony and Sonos that they are "working on". I would not recommend buying this Sonos sound system until they get the bugs worked out. I expected WAY more for $2000.

I was forced by Sonos to update my Sonos app! After the update, when we change channels, we hear a pop and then we loose Sonos connection! Sonos was unwillingly to help!! I will never buy anything from Sonos!!!!!!!!!!

Had a hard time getting it started because it was already on someone else’s name

Sound bar keeps dropping off my list in the app. I really have an issue with not being able to total turn the bar off.

Buyer beware, Sonos products are absolute garbage. Spend the extra money and buy something worth it. Sonos won’t even support their own product when all evidence points to something being defective. Sonos is complete garbage and not worth the hype.

Tried sonos arc and the sound and video kept pauseing.Checked my sony tv all updates were done.I am having a wired system installed in my house.Sound bars are no the way to go unless you have limited space and can put up with the units constantly depending on your internet connection..I have erros for a router and internet is high speed.

I have 6 Sonos devices and I used to love the company but they just removed a major reason I went with them, support for playing my own mp3 music library. All I can say is read the app store reviews on Sonos before buying. This company cannot be trusted not to degrade your system at it's own whim.

I had high hopes for this new product as I was upgrading from the playbar unfortunately the power and the sound quality are on a another price point planet in fact the base sounds like crap so they force you to add a Sonos sub Sonos has become a marketing gimic that has fooled us into sound quality that is now on par with a typical Bluetooth speaker I’m not sure how this is possible but my Sonos one speakers are better sounding

Tried this system out but returnes it for a Bose. The soundbar is bulky and a complete eye sore. It looks like a big log in front of my OLED. The subwoofer looks cool, but is inferior to the Bose sub by far. I would reccomend sticking with the tried and true.. Bose!

You are forced to use the Sonos app and it is completely trash. Google Sonos app reviews. You will be stuck with a $2-3K system that functions terrible.

Not as great as the other reviews say. Super low vocal while everything else jump out more. The app lacks control features like controlling audio settings. Replaced it with the Bose 900 and want to say the best move.

You’re paying for the brand name. Absolutely no soundbar is worth this amount of money. Do yourself a favor and go 3.1 channel. Even the cheapest set up will be better than this soundbar...