Customer Ratings & Reviews
- Model:
- ARCG1US1BLK
- SKU:
- 6411132
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the ARC 5.0.2 Channel Smart Soundbar with Dolby Atmos for its excellent sound quality, ease of use, and simple setup. Many users also enjoy the powerful bass and immersive Dolby Atmos experience. Some customers have noted concerns regarding connectivity options and price, while others mentioned volume issues.
This summary was generated by AI based on customer reviews.
Sonos speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product very pleased with this purchase great warranty
I would recommend this to a friend- Pros mentioned:Sound quality
App has major issues… no fix in site.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very crisp clean sound, however the app has major issues. In order to fix, Sonos took out a lot of the functionality. Unfortunately this didn’t fix the app and made it overall worse. I have to constantly reinstall the app as the system locks me out. Tech support is no help. Sonos as a company is sadly falling apart. I hate this as I have been a big fan for quite a long time.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for taking the time to share your thoughts with us. We are glad to hear that you appreciate the crisp and clean sound of the Sonos Arc, but truly sorry for the frustration you’ve experienced with the app. Your loyalty to Sonos means a lot to us, and it’s disappointing to hear that the recent issues have left you feeling let down.
We are also sorry to hear that our tech support didn’t provide the assistance you needed. This is not the experience we want for our customers, and we are committed to addressing these issues and improving the app’s performance.
We value your long-time support and would hate to lose you as part of the Sonos community. If there’s anything more we can do to assist you, whether it’s further troubleshooting or exploring alternative solutions, please don’t hesitate to reach out. We want to ensure that your experience with Sonos remains positive and that we can regain your trust. Reach out at support.sonos.com.
Thank you again for your candid feedback. We’re here to help and hope to make things right for you.
- Pros mentioned:Sound quality
Wireless Stability - Tried and True Option
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this after having Sony's HT-A9. While the latter has a better surround experience, the disconnects made it impossible to justify the high cost. The ARC is made for Movies first, music second but it gives an adequate immersive experience and stability.
I would recommend this to a friend Mind Blowing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing soundbar with all the bells and whistles. Just buy this one!!!!
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thanks for the review and for being a Sonos owner! Enjoy your new Arc!
Sonos Sound Bar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous sound bar and have not had any issue with it at all. Really love Sonos and what it has been developing.
I would recommend this to a friend- Cons mentioned:Dolby atmos
Must have TV with eARC to get Dolby Atmos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high expectations for this sound bar. However for my hardware it did not work. You must have a television that supports eARC. Without this feature, you will not be able to get Dolby Atmos.
I would recommend this to a friend - Cons mentioned:Connectivity
$ 800soundbar that can’t connect to wifi with ease
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 1st Sonos product and I was planning to set up as Dolby atmos system. So far I only set up arc soundbar and it my 2nd time trying to set up with the app with no luck. This review is not about the Audio quality but simply connecting app to WiFi has been a struggle, this got be the most not user friendly device I’ve tried to set up ever let alone being one of the most expensive products in its category.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience with setting up the Sonos Arc. We're sorry to hear that you've encountered difficulties with the app and WiFi connection, especially as this is your first Sonos product. If you still need assistance, please don't hesitate to reach out to our customer support. We're here to help ensure you get the best experience possible with your Sonos Arc and Dolby Atmos system. Thank you for your patience and understanding.
Best sound bar I've ever used/heard
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Sonos and the Arc is no exception. Works and pairs beautifully with my two Sonos Ones and Sub.
I would recommend this to a friendRich was sooo helpful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got ALL my questions/concerns answered...honestly...that helped me make an informed decision. We LOVE what we purchased
I would recommend this to a friendSpeakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is product is very good. I would definitely recommend this to family and friends.
I would recommend this to a friend- Pros mentioned:Bass
Dissapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great base but mid tones way too loud and uncomfortable. Wastold it has equalizer on phone app.it does not. Just base and treble. No way to adjust mid range. Way to expensive for what it is. Bought a way cheaper soundbar that easily matches its performance and sounds more mellow
No, I would not recommend this to a friend Best Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dramatically increase the experience of watching TV . The perfect addition to a top quality TV like HG OLED TV.
I would recommend this to a friend- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound from this sound bar it really fills the room. Compliment this bar with a pair of ones and a sub and you won’t regret it whatsoever. Check out Peter Pees YourTube channel of audiophile settings if you are into high quality sound settings.
I would recommend this to a friend review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great item at a great price. Works great.
I would recommend this to a friendGreat Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service!!! The Geek Squad Team that visited my home were fantastic.
I would recommend this to a friendHappy Costumer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Advice! Great Service! Perfect Installation! Very Happy!
I would recommend this to a friend- Pros mentioned:Sound quality
Lip sync issues.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major Lip Syncing issues with the LG Tv. Most amazing sound. Was blown away. But the sound won’t match up with LG tV, no matter what setting you mess with.
No, I would not recommend this to a friend Dw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It Twas an amazing experience thank you very much … And the assistant was very helpful and very professional
I would recommend this to a friend- Pros mentioned:Sound quality
I don't leave my theatre room!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable sound! Well worth the money. I have a LG OLED W 65" with a great sound bar, however I could not connect a sub woofer to that system. Bought this soundbar with a Sonos sub woofer and amplifier and walla its better than the Movie theatre!!
I would recommend this to a friend Great System with a couple of issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sonos and have been building my system for years. The two frustrations I have is older speakers becoming incompatible with the new App and the sounders ( including this one ) cutting off suddenly. I am in the process of trying to solve this
I would recommend this to a friend