Customer Ratings & Reviews
- Model:
- ARCG1US1BLK
- SKU:
- 6411132
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the ARC 5.0.2 Channel Smart Soundbar with Dolby Atmos for its excellent sound quality, ease of use, and simple setup. Many users also enjoy the powerful bass and immersive Dolby Atmos experience. Some customers have noted concerns regarding connectivity options and price, while others mentioned volume issues.
This summary was generated by AI based on customer reviews.
No power cord or any other cables.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived without power cable, cords, of any sort of instruction Manuel.
No, I would not recommend this to a friendDo not buy - can't use Bluetooth headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently, being unable to play your Bluetooth headphones on the TV is a known bug, which Sonos has ignored. If you connect your Bluetooth to the TV, Sonos overrides it. Sonos won't allow you to power down your sound bar so you have to physically disconnect the HDMI connector. On top of that, the sound quality is just OK and their customer support is terrible. Save your money and get something else.
No, I would not recommend this to a friendNot what I was looking for!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound just not what I was looking for. there must be something out there that will suit my needs. I will be returning and getting something else.
I would recommend this to a friend- Cons mentioned:Connectivity
Don’t waste your money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this zero stars I would. Difficult to setup and last week I lost power and it won’t reconnect. Sonos and Samsung have not been able to help.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Disappointing, only one input
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super limited connectivity options. Only one input. Does not support HDMI in.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .The design of Arc is intended to route your connections to the TV, and then use the HDMI CEC connection to route the sound to the sound bar. This eliminates the need to make changes to your TV input and sound bar input.
Sonos Arc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Sonos arc speakers. Came highly recommended.
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good experience. Thanks for replacing for a new one.
I would recommend this to a friendSonos Sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Nice. Great............,.................
I would recommend this to a friendKingwar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product e
I would recommend this to a friendCustomer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that they helped me out in a timely manner.
I would recommend this to a friendSonos Arc
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my Sonos arc and sub in February of 2024 and a mere sixty days later our Sonos arc no longer works with my TV. Yes changed the cables and executed all the typical troubleshooting methods to no avail it is still dead in the water, should have never purchased this product.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Sonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Limited to what it links too. Very frustrating piece of equipment.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Works better with iPhone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds really good but doesn't work as good with an android phone as it does with iPhone
No, I would not recommend this to a friend - Pros mentioned:Bass, Sound quality
Excellent Sound bar!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently bought the Sonos Arc along with the Gen 3 Sub and two Sonos One SLs to complete the home entertainment setup I was going for and man does it sound great!! I purchased the products through the Sonos website for those of you wondering why it’s not a “verified purchase”. Let me start off by saying what a HUGEEE upgrade it was going from a JBL 5.1 sound bar to this Sonos Arc. Night and day difference to be honest with ya. I was considering the JBL Bar 9.1 which is also Atmos capable but I decided to give Sonos a try and boy was it the best decision I ever made, I’m never going back to JBL! The sound is crystal clear! The bass is excellent but I recommend pairing it with the Sonos Sub for that extra bass. The S2 app is amazing and stupidly easy to use. I do want to clear something up though. I’ve noticed some reviews on here claiming you need eARC to play Atmos or else it won’t work. If your TV supports Dolby Atmos pass through, it WILL play on this sound bar but in a different codec. For example, my LG OLED C8 supports Atmos pass through but it doesn’t have eARC, meaning the sound bar will receive it using the Dolby Digital Plus codec instead of the Dolby TrueHD, which is what Atmos would be passed with if eARC was being used. The only difference between the two is that of course Atmos through Dolby TrueHD will sound just a tad bit better because it’s lossless audio vs Dolby Digital Plus which is compressed. Don’t let this deter you from getting this sound bar though, as both audio codecs sound phenomenal, especially on this sound bar! Is it pricey? Heck yes! Worth every penny? HECK YESS!
I would recommend this to a friend - Cons mentioned:Size
didn't care for it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't really care for it. It was too bulky to sit on a mantle. The sound wasn't as good as I thought it should be. I returned it.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Not easy to set up.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was extremely frustrating. I couldn’t get it to connect to my LG C1. I ended up returning it. Don’t waste your time.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to review the Arc. Problems like this can usually be solved quickly by our support team. If you ever decide to try our products again, head on over to sonos.com/support. From there you can reach out whichever way is best for you!
if you already have S1 don't bother upgrading
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the new S2 app is horrible. I spent the better part of 3 days working with SONOS support attempting to upgrade to S2 because I was forced to use S2 for the new ARC soundbar. To make a long story short we never ever got the new soundbar to connect with any other speakers. Then took me another 3 days to remove S2 and recreate my system back on S1 I have 3 play 5s 1 gen 1 and 2 gen 2s a soundbar, 2 play 1s a sub and an amp
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty disappointed, thought the sound would be better. Sounded great in the store but not as good at home.
No, I would not recommend this to a friendNot a fan
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is nothing but trouble, It has taken 3 people to get it to work but still isn't great. The app is helpful either. I wish i had not bought it.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Bose>sonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one after the salesman sold me on it over the bose 700 . Put them side by side immediately brought back the sonos.
No, I would not recommend this to a friend