Customer Ratings & Reviews
- Model:
- ARCG1US1BLK
- SKU:
- 6411132
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the ARC 5.0.2 Channel Smart Soundbar with Dolby Atmos for its excellent sound quality, ease of use, and simple setup. Many users also enjoy the powerful bass and immersive Dolby Atmos experience. Some customers have noted concerns regarding connectivity options and price, while others mentioned volume issues.
This summary was generated by AI based on customer reviews.
So far seems overpriced TV Sound box - nothing imp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate to say it but I have a severe case of buyer’s remorse - the sound is ok, it’s wireless, but integration with Alexa doesn’t work good, not much on the app to manage the system, still have multiple remotes. My inexpensive Yamaha amp & speakers does as good.
No, I would not recommend this to a friendSound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somewhat disappointed sound quality. The base tones are barely noticeable.
No, I would not recommend this to a friendOverpriced JUNK!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t be more than 1’ away if you expect to control it. Absolutely garbage DO NOT BUY!!! Waste of time companies in this day and age should be reimbursing me for the time wasted. So disappointed.
No, I would not recommend this to a friendTv mount bracket is what I was told
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not what I was told it would be. Still in the box. Thinking I’ll return the bracket as soon as I can.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot connect sub or satellite speakers to the sound bar. I have learned that there are significant problems with the app performance or lack there of!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for taking the time to share your experience. We sincerely apologize for the trouble you're having connecting your Sub and satellite speakers to the Sonos Arc, and we understand how frustrating it can be when the app doesn’t perform as expected. This isn’t the seamless experience we aim to provide, and we're here to help resolve these issues.
To address the connectivity problems, I recommend the following steps:
Check Wi-Fi Signal Strength: Ensure that both the Arc and the Sub or satellite speakers are connected to a stable Wi-Fi network. Poor signal strength can cause connection failures. If needed, consider moving the speakers closer to your router or adding a Wi-Fi extender.
Update the Sonos App and Devices: Make sure that both the Sonos app and all your Sonos devices (Arc, Sub, satellite speakers) are running the latest firmware. To check for updates, open the Sonos app, go to "Settings" > "System" > "System Updates," and apply any available updates.
Re-establish the Surround Sound Setup: In the Sonos app, go to "Settings" > "System" > [Room Name with the Arc] > "Surrounds" > "Add Surrounds," and follow the prompts to reconnect your Sub and satellite speakers.
Reboot Your Network and Sonos Devices: Restart your router, as well as all Sonos devices, by powering them off and on. This can often help re-establish the connection between devices.
Reset the Arc and Sub (if necessary): If the issue persists, try resetting the Arc and Sub by disconnecting them from the power source, waiting a few seconds, and then reconnecting them.
If you continue to face difficulties after following these steps, our technical support team is here to assist you further at support.sonos.com. We're committed to resolving this issue so you can fully enjoy your Sonos system. Again, we apologize for the inconvenience and appreciate your patience as we work toward a solution.
- Cons mentioned:Price
Unlikely
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I had returned it It does not produce the quality for the price Very disappointed
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to review the Arc! More than likely the tv is not putting out the proper audio codec. Once that get's set up properly, you should hear a massive improvement in sound quality! Also worth checking the whatever source you're using to watch tv (roku, fire tv, ext) is also set to output proper sound codec! Feel free to give us a call or whichever form of communication you prefer at sonos.com/support! We'll get you up and running with great sound!
Spend your money somewhere else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Stopped working after the return period. Customer care is non existent. Save your money for a company that isn't going out of business.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you're having a tough time with your Sonos Arc. Here are some steps you might consider:
Troubleshooting the Sonos Arc
Power Cycle and Reset:
Power Cycle: Unplug the Sonos Arc from the power source, wait about 30 seconds, then plug it back in.
Factory Reset: If power cycling doesn’t resolve the issue, you might try a factory reset:
Press and hold the Join button (or the button with a circle and dot on the Arc) while plugging the Arc back into power.
Continue holding the button until the light flashes orange and white, then release it.
Check Connections:
HDMI and Power: Ensure all connections are secure and that HDMI cables are properly connected.
Cable Issues: Try using a different HDMI cable or port to rule out cable or port issues.
Software and Firmware Updates:
Sonos App: Make sure the Sonos app is up to date.
Firmware Updates: Check the app for any available firmware updates that might address known issues.
Network and Connectivity:
Wi-Fi: Ensure your network is stable and that the Sonos Arc is within range of your router.
Reconfigure Network: Try reconnecting the Arc to your Wi-Fi network via the Sonos app.
Contacting Support
Reach Out Again:
Contact Support: Try reaching out to Sonos support through their official website via support.sonos.com
Escalate the Issue: If initial support attempts are unsuccessful, ask to escalate your case.
I hope you can resolve the issues with your Sonos Arc or find a satisfactory solution.
Gave me a headache
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to get the app, I mean the app is crap. Might have been my old phone, but what a headache!
No, I would not recommend this to a friendDon’t buy this speaker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and don’t buy this speaker. This speaker always has errors. There’s a loud “pop” then the sound cuts off. You have to reset it to get the sound back. It also glitches every very other day where the sound cuts off and comes back on. Not worth the money.
No, I would not recommend this to a friendDon’t be in a hurry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t really had a chance to hear what this thing can do. I waited for a month and a half to receive it. When I set it up it wouldn’t connect to my Wi-Fi. Called Sonos , and they tried a few things. Ended up sending it back and it’s a month that I’m waiting for a replacement. Little frustrating to say the least.
No, I would not recommend this to a friendNo bluetooth capabilities, too confusing to setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't have any bluetooth capabilities, and didn't work via wifi. I bought an Epson 3800 projector and couldn't even get the thing to connect. I am a tech savvy 34 year old, downloaded the app, tried sonos customer service (which was awful). I returned the thing after a week of troubleshooting. More trouble than it's worth if you have a projector
No, I would not recommend this to a friendTerrible sound. Unreliable Playback
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, SO disappointed. I am not sure what happened to Sonos, but they are not the same. $1,000’s invested and sounds terrible and ongoing playback issues. Stay away.
No, I would not recommend this to a friendworst experience imaginable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Catastrophe bought 4k worth of equipment, no mention of delay geek squad dont show, dont call to reschedule sales person tells me months long delay and i cancel i ordered everything elsewhere and am enjoying the products, thank you for making me a list of what to buy for less money elsewhere cant believe how badly i was treated after ordering 4k of sonos / speakers
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We're very sorry to hear you had a difficult experience with Geek Squad. We are happy to hear you were able to set up the product on your own. Once you get to experience the Sonos Arc, we would love for you to adjust your review to reflect your impressions of the product. Enjoy!
Not Impressive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth for the money.Not many options to connect.
No, I would not recommend this to a friendArc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really thought it would have more quality and better sound
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thanks for writing this review. We would love it if you considered reaching out to us. This may just be the TV not setting to the proper audio codec or recognizing that the soundbar is plugged in. Sometimes this happens and the sounds is still actually just coming from the TV. You can find this setting in the audio settings of your tv, or reach out to us at Sonos.com/support.
Not as easy as they say to make it work
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They tell you its plug and play, Spent over 40 hours with SONUS support getting it to work
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience with the Arc. We are truly sorry to hear it’s taken such an extensive amount of time to get everything running. The Arc is designed to be a plug-and-play system, so we understand how frustrating this situation must be. If you're still experiencing issues, We would like to offer a few common troubleshooting tips that might help:
WiFi Setup: If there are multiple networks in your home, ensure your Arc and the Sonos app are on the same network. Sometimes, dual-band routers can cause connectivity challenges.
Firmware and App Updates: Check that both the Sonos app and your Arc are on the latest versions, as this can impact compatibility.
Factory Reset and Reinstall: As a last resort, a factory reset and fresh install can sometimes clear up lingering issues.
If you need additional support, please reach out, and we’ll do our best to get things resolved. We value your time and patience and want you to have a seamless experience enjoying your Arc. Feel free to reach us at support.sonos.com
Overpriced paperweight
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money. Customer service offers no help with diagnosing issues.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We’re very sorry to hear about your experience with customer service and that it didn’t meet your expectations. Our goal is to ensure that each customer feels supported, especially when troubleshooting issues. Please know we’re here to help, and we want to make this right for you. If you're experiencing specific issues with your Sonos Arc, please reach out to us directly through our support at support.sonos.com and we’ll work to resolve this for you as quickly as possible. Thank you for your feedback, and we’re committed to improving your experience with Sonos.
Don’t waste your money.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Sound is ordinary unless you crank the volume up high enough to wake up the entire neighborhood. Audio is too far behind video to watch tv unless it’s in PCM. Have to keep resetting it because it disappears from the app for no apparent reason.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for taking the time to review Sonos Arc! We're sorry you're having a rough experience. We'd love to take care of this so that you can enjoy it. Feel free to head over to sonos.com/support and we can help situate this for you.
Samsung turns off randomly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv turns off randomly now and won’t power back up with remotes. We were told by service team to simply unplug a cord in back of the tv and plug back in. STUPID. Doesn’t fix the problem
No, I would not recommend this to a friendDisappointment right out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box the unit seems to have a blown speaker when dealing with voice audio. Very disappointing when spending so much for a simple sound bar. Waiting for Best Buy to tell me how they are going to remedy the issue. Seems like an impossible process to get their attention for the exchange.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to review the Sonos Arc. We are happy to help you out here at Sonos at sonos.com/support
We would recommend ensuring that the TV is sending out the correct audio codec first. You can do that in the Tv's audio settings and is a very easy first step towards troubleshooting! If that doesn't work, (or if you just don't want to do that) don't hesitate to reach out to us!