Customer Ratings & Reviews

Based on overall start to finish Audio & Equipment service, Very Happy customer!!! Great customer service & consultation (Jade) and on-site installation technician (Tommy) was a pleasure working with. Recommendations, Knowledge and attention to details was impressive and appreciated. Thank you for your support!

When it comes to atmos, this is as good as it gets

Excellent soundbar with Dolby effects and nice bass

So far we love it!! It took the amazing guys from the geek squad to get it all set up. So glad we purchased it. We connected to our 1995 5 disc changer CD/DVD player and can listen to our music all day. Yes...we are old people and still have CD's and DVD's. LOL!

Excellent service on an excellent soundbar! They came twice to make sure everything worked and was plugged in properly. They calibrated the sound to our environment. Thank you Geek Squad!

Upgraded from Playbar and it was totally worth it!!!

We couldn't be happier with our new soundbar. The whole process from purchase to installations was amazing. Great service, punctual delivery and friendly and knowledgeable individuals.

works well with theater set up sub and two sonos 1

I returned it. Beautiful sound. Problem was it took the sound controls from the tv.

My friend has a Sonos Arc and played it for me. I was blown away. Ordered one immediately and when I got it I couldn’t wait to set it up. Set up was very easy and everything was going smoothly. Until I ran Atmos. We use the Xbox Series X for most of our entertainment. Movies, shows and games. The problem is when the Xbox is set to 120hz for video, the Atmos constantly drops audio in movies and games. When I switch video to 60hz the Sonos sounds amazing. I didn’t buy a 4K 120hz tv to not enjoy the video quality to it’s fullest. Also, when I switch to our Dish receiver, there is on again off again audio lag. Yes, I tried every trouble shoot option. I scoured the internet and forums and saw a lot of the same issues from other owners with no real resolution. Sonos support was more of the same. Make sure A is connected to B, make sure setting Y is set to Z. Nothing worked. If you’re running a 60hz tv/system, this sound bar should work great. But if you’re running a 120hz system, wait a while until Sonos catches up to the technology. I’m returning this unfortunately and getting a cheaper Yamaha alternative for now.

Wow this thing is Amazing!! Better than Theater!

Great soundbar great appearance and amazing sound...

working with Best Buy Associates was a great experience. They teamed up and thoughtfully made recommendations for my situation. I am completely pleased with the results and would not hesitate to request their expertise in the future.

Super easy, great packaging App is easy to connect

Very satisfied with the quality of this purchase. Customer service was top notch

After reviewing the Sonos arc online I saw that could not be delivered for some reason. Went to the North Charleston location but they did not have it in stock but the West Ashley location did. Completed purchase at North Charleston and picked up at West Ashley. Sales Staff was perfect 10!

I’ve had this for allost two months now and I absolutely love it. It’s expensive and is one of the high end soundbars, but if you have the money to splurge and would like an amazing audio system, this is absolutely worth it. It has a very minimalistic approach with the soundbar containing the base too. And boy does it deliver. The surround sound system on this is truly spectacular as it shoots out certain voices from the side of the bar, making you turn heads during certain scenes in movies/shows. 10/10 would recommend.

Sounds good i did not like it without the sub so i went ahead and picked the sub up and sounds amazing.

Our new Sonos system has been an exciting addition to our Home Theatre. Our satisfaction started with a service call on our existing Bose system and ended with a great crew installing the new system. Thank You!

Horrible connectivity. I couldn’t believe that such an expensive equipment was not Bluetooth compatible. I didn’t immediately return it because of the option to use Apple Air play however, the connection to Air play is just as bad as the Sonos app it constantly cuts out that you have to restart the app. Also the 1HDMI arc connection cuts out randomly as well. I give it 5 stars for the sound quality but for the price this equipment is not worth buying. Please save yourself a headache and buy anything but this expensive piece of garbage.