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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 6636 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 294 Showing 5,861-5,880 of 6,636 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing sound quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was easy and done complete in the sonos app. Once i set it up my tv remote took control for the volume which is extremely handy. Tested it out with call of duty and the soundbar paired with 2 sonos one speakers for surround sound made for a crazy experience. Would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy installer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was fantastic, both knowledgeable and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Larry was extremely professional and knowledgeable. He took the time to walk thru details of the purchased items. Very personable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surrounded

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a bose theater life style and i purchased a sonos and loved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love my Sonos!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great experience when I go to Best Buy! While I do my research I always ask for opinions and get very helpful suggestions. Thank you, Alfredo

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Tried hard to like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited when I purchased Sonos arc, and I really tried hard to like it. It is not bad, but for $1500 (sound bar + sub), it is not worth the price. I tested a bose 700 sound bar and as soon as I heard it, I returned the Sonos arc that evening itself, as the Bose 700 sound bar has much better sound quality. I tried the Sonos arc for 2 weeks before I returned it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Asus M16 laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is by far the best gaming laptop I’ve ever owned. Definitely recommend this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Very happy with the Sonos. I would recommend Sonos to my friends and family.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Words don’t Match Audio - Beware !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for music - Not very good for Movies and Sports. My old JBL system was far superior- The Words in the TV don’t match the Audio - Have to spend way to much time trying to get it right - Way overpriced for the average sound

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar arc that’s what I’m looking for a long time

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as advertised. Sound is good but the app is frustrating to say the least. The geek squad couldn’t get the app to recognize the system. Had to call Sonos customer support. An hour later, the got it to connect. All good for about an hour then the app lost the connection so had to redo the set up process. It connects, then looses the connections. Close the app and then it comes back. A few hours later, nothing. It’s random. Also, cant get Apple Music app to load sync with Sonos app.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up and connected my sound bar very

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected my sound bar to other devices, set it up and did a great job. They were super friendly and installed it very quickly!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor Connection Quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sonos Arc to go with my Samsung QLED 75" tv. After one day of using it, the soundbar cuts out out every few seconds. I did a reboot and worked fine, but the next day it did the same thing. It appears this is an ongoing problem with this soundbar, according to the Sonos Community support page. After paying $799 for it, you would think you wouldn't have any issues like this. Please check out the Sonos Community Support page before deciding on purchasing this sound bar. Here it is:https://en.community.sonos.com/home-theater-228993/arc-tv-sound-cuts-in-and-out-6842963?postid=16480545#post16480545

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Hi, and thank you for your review. The update to this problem to fix it should be out at this point and available to download through Samsung's website! We are specifically aware of an issue with many Samsung Tv's not passing audio correctly through the eARC port. We would recommend starting with that TV firmware update. If you are still having issues after that, then we would be happy to assist you at sonos.com/suppport. Thank you very much for your review and making this issue know! :) john.milton

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the look and how sleek the product is. I bought the wall mount kit which looks amazing in my wall. The sound quality is on another level and I love how I can keep adding to the kit wirelessly when im ready. For now this bar and subwoofer is more than enough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best sounding system without building it in

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tech, pair it with a sub and surround era 300's and you'll be in love.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff is always helpful and knowledgeable of their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos is Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love Sonos! We have several Sonos equípment and we have never regretted the purchase. We recommend it to our friends and Clients.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer- a true "best buy" experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. The staff that helped me select my equipment and the Geek Squad installation went smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound and experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most amazing sound that could come out of a speaker. WELL worth the money. It completely transformed our tv watching experience. No more need to turn on the clunky receiver and switch the sound source etc. no I turn on the tv and my Sonos sound bar is ready to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. I don’t notice much of a difference from the Beam I had before though.

    I would recommend this to a friend