Customer Ratings & Reviews
- Model:
- ARCG1US1
- SKU:
- 11495563
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Not as easy as they say to make it work
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They tell you its plug and play, Spent over 40 hours with SONUS support getting it to work
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience with the Arc. We are truly sorry to hear it’s taken such an extensive amount of time to get everything running. The Arc is designed to be a plug-and-play system, so we understand how frustrating this situation must be. If you're still experiencing issues, We would like to offer a few common troubleshooting tips that might help:
WiFi Setup: If there are multiple networks in your home, ensure your Arc and the Sonos app are on the same network. Sometimes, dual-band routers can cause connectivity challenges.
Firmware and App Updates: Check that both the Sonos app and your Arc are on the latest versions, as this can impact compatibility.
Factory Reset and Reinstall: As a last resort, a factory reset and fresh install can sometimes clear up lingering issues.
If you need additional support, please reach out, and we’ll do our best to get things resolved. We value your time and patience and want you to have a seamless experience enjoying your Arc. Feel free to reach us at support.sonos.com
Bad purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work I been with customer service for over two hours and they don’t help
No, I would not recommend this to a friendhorrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad never came back to install sound bar again.
No, I would not recommend this to a frienddidn't care for it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't really care for it. It was too bulky to sit on a mantle. The sound wasn't as good as I thought it should be. I returned it.
No, I would not recommend this to a friendGood quality!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is great!!!! Love all my Sonos product!
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you so much for your review. We're glad you're enjoying your Arc! We would love if you gave it Five stars if that's your experience with our products. :)
Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and sounds great. Looks almost as good as it sounds
I would recommend this to a friendBest soundbar in the market by far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Lovely wife bought me the Arc as a gift for our anniversary. This soundbar is like no other soundbars out there. The sounds is extraordinary and you can feel it filling the room from all directions. Even with the normal 2.0 stereo it sounds great, let alone the 5.1 or dolby atmos contents. And it looks very luxuries as well and most importantly it's very easy to setup and tune using trueplay on the sonos app on iphone/ ipad.
I would recommend this to a friendSonos soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar is the best I have own and the most expensive too, but it's worth it. Sound is great better than most on this price range.
I would recommend this to a friendGreat, but limitations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the sound that comes from the Arc, I've tested it with channel separation and wow does it do an amazing job with the sides and Atmos channel. Bass is good, but I do have paired with a subwoofer and rears, so that helps. However, I believe that the eArc only input only is a huge limitation to this product. In my setup, there is a well known issue with eArc on AppleTV 4K and LG CX TVs, where audio will skip after playing Atmos titles. There is no current fix except for a $200 HD Fury Arcana, which is not an option. You can resolve by playing a PCM file afterwards, but really, that becomes a pain. Great product, but limited by the eArc only input.
I would recommend this to a friendFantastic Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is fantastic and we are enjoying it so much. I didn’t realize how much I could enjoy my TV like a movie theater without all the excess noise in the theaters so I am thrilled and happy that I purchased it.
I would recommend this to a friendSanos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound! Great product best speakers ever!!
I would recommend this to a friendopen box arc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.recently bought an open box. the open box item was wonderfully packaged and the staff very helpful. I don't know if the arc is better than similarly priced other soundbars.... but I do know that it is better than the 5 year old $400.00 one it replaced. I highly recommend.
I would recommend this to a friendGood sound, bad sync with Alexa
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound from the soundbar is great. I docked it one star because getting it to sync with Alexa and my other Sonos products has been a pain. Too complicated to explain but I will need Sonos' customer support to figure out the problem.
I would recommend this to a friendAmazing sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product and worth the money spent i would highly recommend
I would recommend this to a friendSonos arc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound I am very happy with my purchase and would buy again
I would recommend this to a friend2nd sonos upgraded wireless operation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an updated Sonos devise with impressive sound but does need a couple of attempts to respond to Alexa
I would recommend this to a friendOutstanding!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing clear and crisp sound from the sound bar. A huge upgrade to my older Bose soundbar.
I would recommend this to a friendLove this soundbar!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice product, Sonos is a great brand. Unboxing this item is such a cathartic experience. They pack it up so well and really take care to ensure it is delivered safely to the customer. Can’t say enough.
I would recommend this to a friendSonos home theater
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy Sonos ho e theate good product. But Best Buy send me always email that review the product and get 400$ coupon. But I never get that coupon
I would recommend this to a friendDon't buy until they fix compatibility issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, it sounds great. Unfortunately the sound randomly cuts off several times a day/evening on certain streaming apps like YouTube TV, Netflix and Amazon Prime. We bought a new Sony TV X900H and this sound system and I would take back the old set up to get rid of this issue. After some online research, this is a known issue between Sony and Sonos that they are "working on". I would not recommend buying this Sonos sound system until they get the bugs worked out. I expected WAY more for $2000.
No, I would not recommend this to a friend