Customer Ratings & Reviews
- Model:
- ARCG1US1
- SKU:
- 12318668
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Great TV, AWESOME INSTALL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dan And Joe did an AMAZING instalation!! Professional, and PERFECT!!
I would recommend this to a friend- Pros mentioned:Sound quality
Accountant
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought item as an open box, sounded very good, but could not utilize the Sonos app due to Soundbar still being tied into previous owner’s email.
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. You can factory reset your Sonos Arc and use it like it's brand new out of the box. Here's the directions on how to do so from our support site. https://support.sonos.com/s/article/1096?language=en_US
- Cons mentioned:Connectivity
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Systems won’t sync with other products, the phone is app isn’t user friendly. Dealing with Beat Buy Customer service is a pain in the butt.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. Something network settings can cause our products not to communicate properly. We would love to get you up and running. Please head over to Sonos.com/support and reach out to us whichever way you prefer. We're sure you'll love our products once we get them working for you!
DO NOT BUY!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, I thought this would plug and play, its never worked right and now its out of warranty and SONOS says they wont replace it. I've had many tickets and they never offered to replace it. DO NOT WASTE YOUR MONEY!
No, I would not recommend this to a friendSound bar buy .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome deal on a Sonos sound bar . Thank you Best Buy !!!! .
I would recommend this to a friendLow quality, high price.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos quality has declined significantly. I would not recommend this device.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Don’t waste your money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this zero stars I would. Difficult to setup and last week I lost power and it won’t reconnect. Sonos and Samsung have not been able to help.
No, I would not recommend this to a friend Not what I was looking for!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound just not what I was looking for. there must be something out there that will suit my needs. I will be returning and getting something else.
I would recommend this to a friendDo not buy - can't use Bluetooth headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently, being unable to play your Bluetooth headphones on the TV is a known bug, which Sonos has ignored. If you connect your Bluetooth to the TV, Sonos overrides it. Sonos won't allow you to power down your sound bar so you have to physically disconnect the HDMI connector. On top of that, the sound quality is just OK and their customer support is terrible. Save your money and get something else.
No, I would not recommend this to a friendSonos Arc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Sonos arc speakers. Came highly recommended.
I would recommend this to a friendNo power cord or any other cables.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived without power cable, cords, of any sort of instruction Manuel.
No, I would not recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good experience. Thanks for replacing for a new one.
I would recommend this to a friend- Cons mentioned:Connectivity
Disappointing, only one input
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super limited connectivity options. Only one input. Does not support HDMI in.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .The design of Arc is intended to route your connections to the TV, and then use the HDMI CEC connection to route the sound to the sound bar. This eliminates the need to make changes to your TV input and sound bar input.
Sonos Sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Nice. Great............,.................
I would recommend this to a friendKingwar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product e
I would recommend this to a friendCustomer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that they helped me out in a timely manner.
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Excellent Sound bar!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently bought the Sonos Arc along with the Gen 3 Sub and two Sonos One SLs to complete the home entertainment setup I was going for and man does it sound great!! I purchased the products through the Sonos website for those of you wondering why it’s not a “verified purchase”. Let me start off by saying what a HUGEEE upgrade it was going from a JBL 5.1 sound bar to this Sonos Arc. Night and day difference to be honest with ya. I was considering the JBL Bar 9.1 which is also Atmos capable but I decided to give Sonos a try and boy was it the best decision I ever made, I’m never going back to JBL! The sound is crystal clear! The bass is excellent but I recommend pairing it with the Sonos Sub for that extra bass. The S2 app is amazing and stupidly easy to use. I do want to clear something up though. I’ve noticed some reviews on here claiming you need eARC to play Atmos or else it won’t work. If your TV supports Dolby Atmos pass through, it WILL play on this sound bar but in a different codec. For example, my LG OLED C8 supports Atmos pass through but it doesn’t have eARC, meaning the sound bar will receive it using the Dolby Digital Plus codec instead of the Dolby TrueHD, which is what Atmos would be passed with if eARC was being used. The only difference between the two is that of course Atmos through Dolby TrueHD will sound just a tad bit better because it’s lossless audio vs Dolby Digital Plus which is compressed. Don’t let this deter you from getting this sound bar though, as both audio codecs sound phenomenal, especially on this sound bar! Is it pricey? Heck yes! Worth every penny? HECK YESS!
I would recommend this to a friend - Pros mentioned:Sound quality
Works better with iPhone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds really good but doesn't work as good with an android phone as it does with iPhone
No, I would not recommend this to a friend Sonos Arc
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my Sonos arc and sub in February of 2024 and a mere sixty days later our Sonos arc no longer works with my TV. Yes changed the cables and executed all the typical troubleshooting methods to no avail it is still dead in the water, should have never purchased this product.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Sonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Limited to what it links too. Very frustrating piece of equipment.
No, I would not recommend this to a friend