Customer Ratings & Reviews

I'm a Bose guy, the is one of the sound bar I've never had!!!

The soundbar itself is great. Except the hassle of having to reset unit with Sonos Customer service because I was sent an open box item instead of new. Now I am trying to get the price difference and Best Buy customer service says I have to return item to get a new one instead of just giving me the price difference.

This is my first soundbar, and I'm really enjoying the experience

The sonos arc is not an upgrade from the original arc in the slightest for movies. It sounds hollow, weak and underpowered compared to the original arc since it is trying to do too much. You shouldn't be stretching your soundbar so thin for surround sound performance that you massively compromise front sound stage performance and immersiveness. It is a clear downgrade from the arc in this regard making movies feel like there is something missing. There are some scenes that sound decent but I wouldnt call it better by any means. Honestly imo it's a waste of money unless you really hate rumbling immersive audio. Returned after trying it out for 1 week.

I love the wireless system. The app makes for easy tunning.

When it worked, sound was awesome. App on iPhone was unstable at best. One minute we would be watching a movie and all was great, few minutes later and the surrounds would drop off and next to impossible to reconnect. Spent an hour on the phone with a BestBuy tech with no resolution. While returning, two other customers were returning their Sonos purchases for the same reasons. If the app issue was resolved, they would be great.

Love the Sonos compatibility but the sound bars alone are not carrying the wattage to be really loud on it's own.

Horrible setup and frequent disconnects. The app and control is poorly implemented. The sound profile is decent but once paired with sub and era 300’s the room correction ruins the supposed integration. There are better soundbar options for 1/2 price. I will not be keeping it with existing issues.

Fits right in place of where we wanted. Easy installation, but requires a wall bracket.

Item arrived as promised. Easy to order online and shipping was easy. Recommend!

I’ve read that these are Mac daddy. It’s not installed yet but zi hope for great yhings

Ok- not great. Sound seemed pingy. Ended up returning- just didn’t love.

I RETURNED THIS SOUND BAR BECAUSE IT WAS TOO COMPLEX FOR ME TO FIGURE OUT HOW TO TAKE ADVANTAGE OF THE CAPABILITIES OF THE DEVICE. ALSO, WITHOUT THE SUBWOOFER THE SOUND WAS TOO FRONT LOADED AND 'IN YOUR FACE' TO BE AN ACCEPTABLE SOUNDBAR FOR THE SPACE I WAS IN.OVERALL IT WAS TOO COSTLY FOR WHAT I NEEDED.

This product was accurately promoted. weiuhtfiuhwriufhkjwgh

Got this sound bar along with the rear speakers and sub worked great and sounded great for the first two weeks but after that it was non stop problems with the system disconnecting having to reboot everyday to get it to work and hour long tech support calls with sonos. I ended up returning the system and got the Bose sound system which has been working great.

Sound was good. Sub was inoperable so I had to swap it out. Volume wouldn’t adjust o rear speakers and their customer service is the worst I’ve dealt with. I literally had to tell their rep how the app worked.

Sounds great when it works. 1 hour of listening to 3 hours of troubleshooting. App is horrible. Definitely disappointed.

Product knowledge was great and they were very helpful

Poor quality control. First unit was not current production model. Died in less than a week. Thanks Best Buy for shipping crap!

This was the worst experience I had ever had with Best Buy and my decades long history of being a customer. I ordered the product on November 22nd, and they were a no show no call on delivery and install day on December 5th. I have been calling their home services team multiple times each week since trying to simply get my predicts (arc ultra and subwoofer) and they continue to say I will get a call back once they figure out their system and I never get a call. Multiple weeks late, I still don’t have the products I’ve paid for. Even after asking to simply change to a store pick-up, they cannot even do that. Seems like the local store handle this order has not done something on their end. All I can say is this is a complete failure on the operations team at Best Buy and they should be embarrassed. I have no other recourse then to submit these terrible review (nothing to do with the arc ultra as I have this in another home and absolutely love it!)c but this is all because I continue to call on and get told they are elevating the issue and will call back. AND THEY NEVER DO. A failure in all respects. I even have their former CFO as my neighbor and he couldn’t believe this is still going on. Unacceptable.